Hertz Car Sales Salt Lake City

Reviews 5

AL

Alex Engar

I literally just bought a Mazda5 from here tonight and couldnt have been more pleased with the entire process. After researching cars/dealers for the past month, I had an awesome experience at Hertz and will definitely return to buy my next car there. Hertz was very upfront about about the specific vehicle history and recent 3rd party inspection of the entire car, showing me a full AutoCheck report and complete details of the inspection. I really appreciated the full overview of the condition of the cars I was considering. By the way, the car was only a couple years old, but was really well cleaned and felt practically new. Kudos to whoever details their cars. One of the main reasons I ended up going to check out Hertz in the first place was they had the lowest price for the relative mileage/model year of the car I was looking for. I got Mazda for over $2000 under KBB asking price, even getting a nice discount for being a AAA member. Ya cant beat that! I worked with David, who really went out of his way to make it a pleasant experience for both my wife and I. There was never any pressure to buy and we both appreciated his courtesy in letting us have all the time we needed to thoroughly review our options (there were two perfectly priced cars we had to chose between) and test drive each of them multiple times. He was very kind in expediting the paperwork process so my wife could get to work on time and was overly patient with my 2-year old during the entire process. Ill definitely be asking to work specifically with him next time Im buying a car. Put together the price, customer experience and standard (FREE) 12 month/12K mile warranty that Hertz gives their vehicles and you couldnt ask for a better overall car buying experience! I will very highly recommend Hertz Car Sales to any of my family or friends that are looking for well vetted used car with an excellent price, very accommodating sales team and unbeatable free warranty!

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TI

Tierney Harris

I have been in the market for a new vehicle and found a Kia Sorrento model that I wanted. I fell in love with this car. I had a positive experience at first and everyone was willing to work with me as I am in the process of recovering my credit after a bankruptcy. They ran our credit and we had came to an agreement on price and percentage rate, etc. My husband could not be with me at the time so they allowed me to take the vehicle for several hours to show him. I had the vehicle from about 2 p.m. - 8 p.m. When I returned to the dealership they put a sold sign on it and I told them that we would be back after 5 p.m. to sign all the paperwork and take the car home. We were all on the same page and the car was essentially ours pending paperwork. The next day I went decided to contact my bank to see if it were possible to get an even better rate through them. They were able to give me a better rate then through the dealership, so I called and spoke with one of the salesmen and asked that he fax the bill of sale and contract to my bank. He was very happy to hear that I had found a better rate , as he was there the day before when we were figuring out the rates I would get through the the dealership. He said that he would send it over right away. Moments later I got a call back from the salesman and he told me that the manager, Rob, was angry that I had gone and decided to go through my bank instead of financing with them and had taken the "sold" sign off of the vehicle and sold it to someone else . Later that day, Rob called me and apologized and said that it had sold and offered to go to the airport to find another vehicle. I let him know that I would not be doing business with him due to how I was treated. Sincerely, A burned consumer

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JA

Jake Hunsaker

We found Hertz after weeks of researching to find the right car for a fair deal. We showed up 30 minutes before closing, and already knew exactly which cars we wanted to test drive. Marvin was very helpful, and let us know we should take our time and not to worry about their posted closing time. He was very pleasant and most importantly was not pushy at all. With such a big purchase, I hate to feel any pressure, and we loved working with Marvin. It also helps that they have a "no hassle, take it or leave it" price so you dont feel the pressure of having to negotiate. The price was more than fair, and well below what other dealers were offering for older cars with higher mileage or with wrecks, and KBB showed the deal was a good one. They show you the CARFAX report right there, and Hertz seemed to have a very high standard for the cars they will sell from their rental fleets. Anyway, we decided we wanted to buy the car, but all the banks were already closed. Marvin told us there were no holds allowed by policy, but that he would make an exception and hold the car for us until the following day. Again, super impressed! We went back the following day and the whole process was painless and efficient. He told us in advance everything we needed to come prepared with, and it was exactly what we had been told to expect. They also give you a weeks worth of free Hertz rental credit to use! Overall, a smaller, low-key dealer with fair prices and good cars. Marvin and the other sales people were awesome to work with, and our car is great! Would recommend to anyone.

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DA

Dave Mecham

I was very satisfied with the purchasing process, but they were next to useless with getting me my plates/registration. They told me the plates would be mailed to the office and to come pick them up, so I called them several days before the temporary plates expired. They informed me that a change in policy had occurred and that the plates would be mailed right to my house. I asked if they could call their HQ, but they said they couldnt as the manager was out of town. I called again today (now the temporary license is expired) and talked to the manager, and the plates have not yet been sent from Oklahoma because they needed proof of residency. I faxed it over and am now waiting for the actual plates. I have no idea why no one was able to tell me this information earlier, and why none of the employees knew anything helpful to get the ball rolling. Great car with a great price, but their employees are clueless. I feel like they were very kind and helpful during the selling process, but after getting the money, they simply did not care.

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JE

Jeff Bramson

CLAUDIA IS AWESOME!! We came to look at a Chevy Equinox we did not like, and she instinctively told us to drive a Ford Edge Limited even though it was out of our price range. She just knew from our conversation what we were looking for in a car, and said "just drive it!", and she was dead on right about it. We then looked at 5 others around the valley, and finally realized that first one that Claudia got us to drive was the one for us! She then said "Let me go to work for you", and proceeded to get us financing that beat our rate from USAA, and got the payment to closely match what we had originally intended on a lesser car. I brought it to our mechanic who gave me a short list of things the car needed, and she had me drive it down to do the work at their shop for free, and gave me a car to drive home for the night. Claudias instincts are solid, her "no pressure no haggle" attitude is great, her manager was super nice and cool, financing guy was all pro, and I am considering buying another car from them I am so pleased. AWESOME

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