Raymour & Flanigan Furniture and Mattress Store

Category:	Furniture Store
Address:	1122 PA-611, Stroudsburg, PA 18360, USA
Phone:	+1 570-421-2118
Site:	raymourflanigan.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 10

Jaclyn Goffredo

My husband and I have purchased quite a bit of furniture from this store without any problem. However after my last purchase, itll be just that... my last. I went in to purchase an outdoor furniture set, when I got there is was greeted by a man named Stanley, I showed him what I wanted, the set came with a white cushion, I opted for a navy color In stead. I had asked Stan if it was an additional charge, he assured me it wasnt, that the navy cushion was just on back order. I was completely understanding of that and willing to wait the 6 weeks. A few days later I get a message from stan saying he messed up that the cushions were an additional charge and that my order couldnt be placed until I paid the extra cost. When I called him back he let me know that the cost of the cushions would be an additional $1,000 but they would sell them to be for $400... he told me it was a really good deal because Id also get the white cushions I didnt want lol. Seriously an additional $400.... for blue cushions.. no way. I asked to speak with the store manager because I didnt think it was right that I should have to pay for their mistake. He was busy, they said hed call me back... still havent recived that call... I was told I couldnt return the set, even though it wasnt what I ordered. they would not budge at all on the price for me... but when my husband called back and spoke with them, they dropped the price to $250. Not cool. I find it disheartening that a company of their stature wouldnt make good on their mistake.. they have lost a loyal customer.

poly econ

Furniture good Sales associate reprehensible. Todays purchase was going to be my 5th purchase in 6 years. After getting approved for 36 months working out the totals, and getting a monthly payment estimate, I was directed to the contract station. This is where I experienced a complete 180 in my sales associate. She asked me for a deposit. I said "what for, I was approved for 3 times the amount I am buying on credit" She said that customers usually want to leave a deposit, I very sternly asked why, and the replay was it will lower the monthly payment. I said I did not bring any cash for a deposit. she said that a check or credit card will due. I then asked if it was required she said no but most of the customers want to do this because it lowers their 0% loan repayment. At that time I told her the deal was off which caused an argument with my wife who was wanting most of the purchases. The manager did call me and explained the stores side of the issue, he did try to make peace but kept the corporate line that most people put deposits down when not required. I will have to buy furniture somewhere else in the future.

A Private User

Customers Beware! On 11/30/11 I purchased a sofa and love seat from Raymour & Flanigan Furniture. They failed to meet their GUARANTEED 3-DAY DELIVERY service when I received the love seat on 12/7/11, and the sofa on a significantly later date 12/21/11. The website provided information that the area of delivery is in their 3-day delivery zone. Customer service was remorseful and offered a $50 in store credit which was never received. After I paid the bill in full (via mail) well within 6 days before the due date they cashed the check a day after the due date. In conclusion they sent me another bill which had a late fee plus interest. There are good companies that know how to provide customer service and live up to their guarantees, Raymour & Flanigan is not one of them.

Rena M. Werner

The furniture seemed good but unfortunately didnt last very long(barely about a year) the delivery didnt come when promised as the store,at the time was in its first week of operation.We were guaranteed 2 to 3 day delivery and we only lived 5 miles away. Same day we ordered a bed from Asley furniture and was told 5 days and got it in two and the delivery people were courteous and set up everything quickly and effciently..The sofa from Raymour and Flanigan came days after the promised date with some of the cushions and decorative pillows missing. Was told by nasty customer service lady that we had to drive back to the store to get the missing items which they had taken off of the floor model. Terrible attitudes and service.

Tara Cannon

I recently purchased almost $10,000 worth of furniture from this store. We just purchased a home in the area and made a mistake and purchased 2 twin box springs instead of a full size box spring. The twin box springs are still in their packaging and they refuse to exchange it for me. I find this to be ridiculous and they just lost a very good and loyal customer. I will now have to go elsewhere to furnish the rest of my home. Very unsatisfied with their decision. p.s. Ive been waiting for a delivery of a set of vases that I also purchased at the same time and was very patient. I have of course canceled my order and will NEVER purchase another item from this store.

Patrick McHugh

5 attempts to deliver a table that was not damaged. After that they refused anymore attempts at delivery. Forget a time frame for delivery. They were late for every delivery and you have a 4 hour window. Good luck, very poor quality and when you wont accept broken, dented, or broken parts they tell you they will take your furnature back. I wish I could post pictures of the tables they delivered. The last table had broken molding, leafs that didnt line up, the skit couldnt even open on the leaf it was so poorly misaligned. The comment below says to contact them. I did, and then they did not respond after our first conversation.

Thomas McCrae

Within 1 minute of walking in the door Rocco approached me asking if I needed any help. He took me directly to the area of the sleeper sofas which is what I needed. Not only did I get a sofa meeting my size requirements there was also an entertainment center right next to it which I needed so not to put holes in my wall for the new TV. He made the purchase quick and easy and managed to have it delivered ON Labor Day without issues 2 days after I made the purchace. I would recommend buying furniture here in hopes that all customers would get the same experience.

ken goble

I ordered a couch and loveseat after one day I called to see if I could exchange the love seat for the easy chair. All sales finial from the customer service person. All sales finial from the floor manage on a call back message. I called for the District managers name and number no response from the store. Be very careful shopping there they will not be help after delivery. East Stroudsburg Pa. store. I received a call from the store manager and a reasonable accommodation was worked out Thank you.

Frank Reitz

Salesman greeted us at the door as it is their typical behavior. Rather than hound us through the store he allowed us to shop on our own. Once he realized we were ready for answers to our questions he arrived and made the sale

A John Butterer

Had to replace our recently purchased mattress under the 45 day comfort guarantee. Manager made the whole experience easy and pain free. Definitely earned my future business! (Already eying a beautiful leather sofa!)