Young Mazda

Related:	manheim utah
Category:	Mazda Dealer
Address:	220 N 650 W, Kaysville, UT 84037, USA
Phone:	+1 801-927-2400
Site:	youngmazdautah.com
Rating:	4.6
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–8PM Closed

Location

Photos 22

Reviews 6

Kade Erickson

We had recently purchased a used Mazda ( not from this location) and noted some sort of short on the rear hatchback door button. We brought it to Young Mazda for diagnosis of what was going wrong so we could get it fixed. We specifically asked for a simple diagnosis of the part that was malfunctioning, so they began the "diagnostic exam". Several minutes into the exam, they mentioned that the technician was working on examining the full vehicle, and it would "only be $110 for the diagnostic examination". We were shocked at the high price since we had called before hand and they said to just, "Bring it on by" so they could "take a quick look at it". They hadnt okd the price of the exam with us before starting (or we probably wouldve said thanks but no thanks). To keep us interested, they dropped the exam price to $55. As we needed the door fixed we agreed to the cheaper exam (not sure what the difference was). After a few minutes they told us that it would be $255 to fix the door button. The price was a bit steep for us, so we decided we would attempt to fix the door ourselves. We had to beg them to give us the part number of the "broken" piece so we could attempt the fix ourselves. They acted like it would be an impossible fix for us to do on our own and offered to drop the price to $200 to perform the repair. Still, we declined, thanked them for the $55 "diagnosis" and left. Since that time, the hatchback button has worked flawlessly. We didnt do anything since we left the shop, and the door seems to be working like new! Heres my problem with Young Mazda: nothing seems to be wrong with the car, except for maybe a cord that had become unplugged or something. During the "exam" they must have simply plugged it back in and it works great! So either they are terrible and diagnosing part problems, or they were simply trying to take advantage of a customer by selling us a repair we didnt need, replacing a part that wasnt really broken. The whole process felt very "sales"ish, and we came away feeling pressured to have the repair done on the spot... so long review to say: 5 stars for actually fixing the door, but one star since they tried to sell us parts and service we didnt actually need.

Scott Ostermiller

Went in to get a recall repair done on my Mazda 6. The staff was friendly and courteous, but lost all credibility with me afterward. After completing the recall repair (air bag replacement), they indicated a few adjustments or maintenance items on the car that should be done, all of which I knew about with one exception - the rear brake pads. The guys at the counter stated that they were down to 2/32" which means theyre dangerously low. I thought that was odd because Id personally just replaced the pads and rotors last year. I thanked them for the advice and went on my way, planning to personally do some maintenance today anyway. After I took care of my own things, I went to replace the brake pads, which Im fully capable of doing. I compared the old pads to a new set and there was MINIMAL difference between the two. The repair shop was just trying to get me to spend money on a service I had no need for, which lost all trust in my mind. I would not recommend coming to Young Mazda for any paid service and will happily take my business elsewhere.

Nicole Brewer

Tyler was awesome he was very laid-back and took good care of me. I would do business with him anywhere but here. I purchased the car but was not able to take it home with me day off because it hasnt been detailed correctly. Turns out emissions and inspection hadnt been done yet. When emissions and inspection was completed the check engine light was on. Mind you I bought the car on Friday they told me it would be ready Monday. I was okay with that because I would be gone for the weekend anyway. It was Tuesday and the car still wasnt ready. They told me that it needed to be out into a drive cycle once they had cleared the check engine light. I was told it would be ready by the noon have them a call around 4 or 5 to see if it was ready nope. They still had to put 100 miles on the car to make sure the check engine was on. Told me by morning it would be ready. Called this morning. Still not ready. At this point I just want my money back. No point buying a car I dont have and havent driven over a test drive. No thanks young not worth it.

ladawn carlson

There will always be something to be said about customer service. From the first moment I stepped onto the lot and was greeted by Reed Haws I was treated like a person instead of a #. I went back several times and changed my mind ALOT. Not one time did they show any frustration. Reed went on probably 6 car rides with car sickness and not one complaint. Everyone at Young Mazda that I had any face to face experience with smiled, very courteous and always professional. I did not feel uncomfortable or pressured in any way. Even when we went to the financing, which we all hate, they did everything we asked and put it all out on the table. I went to another dealer and got a better price, but along with that better price was a TON of bad mouthing of Young. My husband reached out to Young and they matched their price. Honestly though I would have still bought from Young because of how unprofessional the other dealer was. I cant say enough good praise for Young Mazda and Reed Haws. Thank you

L Bo

The Young automotive group in general has terrible customer service, poor inventory management (they never know where their cars are), but in particular young Mazda has become very frustrating to deal with. The first time I try to purchase a car from them they changed the value of my trade in after a couple of days. I found that to be a shady business practice, but I let it go. I decided to give them another chance and after making an appointment when I showed up the dealership was closing the vehicle I wanted to look at wasnt ready and they didnt even know I was coming in. I value my time, and they obviously dont. Luckily there are many dealers that are willing and able to work with their customers and make you feel t like they are there for them, I just dont get this impression from The Young group and young Mazda. I would not do business with these guys.

john hillam

I tried to go late at night so I could just browse Youngs inventory, after looking at several other dealerships and meeting with personal sellers. Before I got far from my current vehicle I was warmly greeted by a non pushy salesman, Trevor Hodge. I was shocked he was working so late. Trevor quickly assessed what interests I had in a used car and got me on a test drive. Coming back to the dealership he told me he wanted to earn my business--that commitment makes all the difference with me. After researching several other dealers with the same model I realized Trevor had answered questions better and offered a more competitive offer than any of the others. Plus Young Mazda is conveniently located right off the freeway in Kaysville making it much more convenient for me to service the car. My business was earned!