|Address:||4545 La Jolla Village Dr Suite E-1, San Diego, CA 92122, USA|
|Working:||10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–7PM|
When i visited the La Jolla store, unlike the last review, I received incredible attention. The layout is beautiful and I was not stalked by salesmen, yet asked if I required any help in a perfectly timed non obtrusive way. Mike was awesome. I explained what I needed in a stove, he did not try to up sell me and recommended the exact one to fit my needs and budget. The prices are way more reasonable than one would expect but the service was as if I bought millions of dollars in product. The experience was wonderful. When the stove was delivered, Trey and David looked like they should be at the showroom, not delivering. We had immediate issues with where our gas line was located. ANY OTHER store would have told me to get an electrician but these guys called hq, got their other deliveries covered and stayed for three hours to re route my gas line and fix the wall. No charge. Was there a large delivery fee? Eh, no more than anyone else but I can guarantee, even if it were more, it was WELL worth it. They wore booties, laid flooring down to not damage my new hardwood floors and cleaned up better than when they got there. Trey vacuumed and cleaned behind my old stove, then cleaned the rest of the floor after. They did not leave until everything was explained and every question was answered...after we received personal instruction on how to use the stove! Hey, you want to roam around Home Depot, guess what you need, maybe save a buck or two on delivery only to have to find an electrician and have them jam your appliance in (Which happened when I bought my refrigerator from them) then good luck! Im going to PIRCH!
I have been into Pirch a few times as I am doing a major remodel. Each time the service gets worse and if you read the other reviews you will see that others feel the same way. I went in to buy a $2000 dishwasher last week and Jennifer and the rest of the staff gave me the distinct impression I was bothering them. Jennifer couldnt answer many of my questions, forgot to tell me about the outrageous $295 delivery and installation fee, and now, exactly one week later she has not gotten back to me on any of my questions - or even called to take my information to place my order! This was however, better service than I got the week before when Jason told me that the same dishwasher had a built in garbage disposal and could not be ordered with another panel to switch out down the road. Both of these statements were completely false. I called today to complain about my terrible service and was put on hold for 5 minutes only to finally be left with an option to leave a voicemail- to which I have still not received a response. I have worked in and managed retail my entire life and know its not just all about putting cute signs up all over the store about how dedicated the company is to giving you a great shopping experience. You actually have to "live" that promise and take care of every customer that walks in the door. As my interior designer friend already warned me -"Stay clear of Pirch". That advice I will definitely take. If they cant even place the order or answer my questions now then what will happen when I need service down the line?.
Really surprised by the Pirch team! I purchased all new kitchen appliances and washer dryer in January 2016. The washing machine failed in February 2017. One of the 2 refrigerators ($2700 LG French door) failed in August 2017. In both situations I contacted the pirch customer care and was assured they would have a repair person contact me -- it never happened. 7 calls since August 26 (today is sept 16) to the service team, each time the person I spoke with was polite & professional - but no one ever followed up. As soon as I hung up the phone I never heard anything again. Avoid this company!! their customer service is supposed to be worth the higher costs, but once the sale is done - the follow up goes away too!
We had a good experience with Pirch. We were surprised to learn they offer a 3 year warranty with the products they sell compared with the one year warranty you typically get from a store such as Home Depot or Lowes. The warranty along with the fact that they matched our price sold us. The delivery guys did a great job and their team was diligent in making sure the new double ovens would fit in our existing space. The only reason I gave 4 stars instead of 5 was the computer error which stated the product was in their warehouse when it actually wasnt. But they apologized and worked to schedule us in as soon as possible.
Great display of appliances and tasty lemon/lime beverage while you peruse. On the other hand, it took 10 days to transfer an item from Oceanside (20 miles) to the store for pick up. When the plumber came to install the item it was discovered significant parts were missing. Pirch resisted providing a replacement item, offering instead, to get the missing parts (another delay) until I took the faucet back and they then graciously agreed to a refund. But of course, the plumber had to come out twice, at my expense.
Several years ago I ordered all my kitchen appliances from Pirch (Fixtures) and I couldnt be happier. Brian took the time to explain the features, pros and cons of each model relative to our design requirements and help us cut to the quick. He was absolutely right. I am now working with Brian again and find his customer service and commitment to the customers satisfaction to be exceptional. I have referred others to this terrific store and to Brian in particular and they are all very satisfied.
A Private User
Overall excellent experience turned terrible when our sales representative did not return calls for over five days regarding a damaged item that was rejected upon delivery. He would not return my wifes call or my contractors call. His failure to respond caused a significant delay in our schedule. As a result I will never use Fixtures again and do not recommend anyone to use this unprofessional company. --Rick Brady
This store has serious problems with deliveries. Expect orders to take WEEKS longer than promised. Expect items to be shipped randomly by multiple couriers, and never enough to actually start a renovation. Expect minimal communication throughout. Yes, the stores look nice; too bad it takes forever to actually receive what you paid for. Do not go with Pirch, you can do better somewhere else.
Pirchs assigned installers were diligent and knowledgable. They went beyond their normal duties to make sure our Sub Zero frig and freezer were installed and functioned properly in our custom built kitchen. Well done!
Thinking of buying from Pirch? I would think again. Terrible customer service. They promise one thing and deliver another. As a builder I will never send another customer to Pirch again. What a nightmare.
AMAZING SERVICE!! Was served by Natalie a great mocha with iced tea! Such a great experience exploring the different kitchens.
One of the coolest stores I have ever visited and certainly the best appliance. Think Home Depot Expo on steroids.
I like that all the appliances are actually functional and to have many nicer brands in one place.