Day’s Chevrolet

Reviews 4

RO

Robin Mcnany

Brought traverse in because stabilitrak light was coming on and then traction control would shut off. We love our traverse but there have been quite a few recalls so I reached out to GM to find out if this by chance fell under a recall. It did not but when they pulled my vin determined that something else on that model / year had just been recalled and should be looked at as well. Long story short we took the car in on 12-6 -13 and didnt get the car back until 1-10-14. Dont worry, this story is not going to become bad.... There ended up being a national recall on the part that was needed to be fixed and there was simply nothing Days could do. Throughout the process they let us use a loaner and then when it looked like it was going to be much longer set up a rental car for us. Now, throughout this entire process Brenda and Renee reached out to us giving us any updates that were available. Clearly this was not any fault of the local dealership here. There was a scare that we would have to start paying for the rental after it hit a certain amount but the general manager made sure that it was taken care of. I was very pleased with the customer service I received. This past experience will keep me coming back to Days and when we are at the point of purchasing a new car will give Days our business. To close, Brenda added a special extra touch. While my 12 year old and I were waiting in line to pay and get our car back my son made the comment that he was thirsty and asked me if I had cash. I didnt and said so. Ms. Brenda excused herself and said I will be right back. She walks back in and hands my son $3 and says go on over to the vending machine and get what you want. What an awesome gesture, right. Under an unfortunate situation Days really did try to do what they could. We had GM corporate reaching out to us daily as well letting us know of anything they had heard. So I have to give corporate a plug too. Again, very very pleased. In closing have decided to never buy a car the first year it comes out again. Love that traverse but whew has it ever been in the shop a lot....

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Reginald Clark

I purchased a 2013 Chevy Camaro 2SS from Days Chevrolet Nov 2014. I encountered numerous issues that either took multiple requests to fix or were not fixed at all. Scratches & wax residue, noises under the car from a loose shock, a leaky tire, faulty tire pressure sensor & an unbearably rough ride. The first 2 issues were resolved after my 3rd complaint. While the other 3 issues were ignored & never resolved. The leaky tire was pointed out by me during the test drive. I was assured by the shady salesman, Mark Baker, that the tire lost pressure because of the change in weather & that it would be taken care of before delivery. After countless attempts & requests, it was not. When I asked what are you guys going to do about this car that Ive spent good money on but cant drive without putting air in the tire every 2 days, Mark rudely handed me a dollar to pay for air & left. To make matters worst, I was filling up the wrong tire the first 2 times because the tire sensor was off. I only discovered that on my own. This too was never fixed. I also received no solution for the lower back pains I endured just 3 days after driving the car. I later found that the car had been altered with a lowered suspension kit, giving me no real distance between me and the road. Of course, this was never disclosed to me at the time of sale and was not prevalent in the test drive on Acworths smooth roads. Every bump I hit, no matter how small, is a threat to send me airborne. I also have documents that show that his car is not an As-Is purchase but under limited warranty for which Days will not honor. I asked for the kit to be replaced with standard stock parts, it was refused. I asked for a full refund, it was granted orally and later rescinded. Instead, I was offered a trade-in option meaning I had to spend MORE $ with these sharks. Point blank, Days does not do business with integrity nor with the customer in mind. Now Im left with a car I cannot drive & will cost me major $s to walk away from.

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Big Nig

Wish I could give 2.5 stars because they were average. Staff was all nice an helpful but I wasnt happy with my repair when I got it. Even thought it was small there were visible imperfections on the piece they repaired, and even though no normal person would notice it Im taking off major points. They didnt take the time to even tuck it away which took me 2 seconds after I opened up the hood and tbh it was only visible because there is now a slight gap between hood an bumper. If you need an insurance claim, especially if you have a new car be sure to get quotes elsewhere. They decided not to replace my bumper which was bent be because it was attached to my fender which was damaged and now although no normal person would notice even parked, taking even a semi close look I can notice that my bumper was obviously bent. Now my cars hood doesnt even seal with the material on the inside to be water/air proof and the panels are slightly off. Even my sparkling paint job is no longer sparkly Im assuming whatever detailing it comes from the factory with was removed so the new panel would match the paint... at least they had the common decency to leave my fender debadged like i brought it in. All and all regret not finding a dealership that would have had the balls to tell my insurance company my warped bumper should be replaced. Careful new car owners, these are the kinds of repairs that lower the resale value of card even with minimal damage. Update giving them a zero because there are some kind of fiber sticking out from the piece they put in that keep coming out that can be seen from outside with the hood down. Thanks for nothing days.

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Steve Lewis

We bought our used GMC Acadia from Days two years ago, and weve always taken it to them for service. That stopped permanently last Friday! Pulled in on Thursday for oil change and check AC. We were quickly asked if we had an appointment, which we didnt. We said we could leave the Acadia with them. Very coarsely we were informed they were swamped and we needed an appointment, which we could get a date for service about a week out. We got the oil change and I called Thornton Chevrolet. I spoke with the Service Manager who said they were also covered up with work bit told me to come in and he would get the AC problem looked at, even if it couldnt be repaired same day. I told him it was my wifes vehicle and I drive by their location everyday for work, so I could stop in the following day. The Service Manager gave me his cell phone number and told me to call him Friday morning when I was on the way. I dropped off the Acadia and a short time later I was informed GMC has had some problems with an AC hose which is a $600+ repair due to labor costs. The service manager noted the very good condition and low mileage of my Acadia and said he was sure he could get GM to mitigate the cost. In the end, I got the AC problem identified and fixed in half a day, and thanks to Thornton, GM reduced my cost to $150!! Because I drive by Thornton everyday, Im going to coordinate driving my wifes vehicle to work and stop in at Thornton on the way. Ive bought my last vehicle from Days and wont be returning for service either. I dont need an appointment at Thornton.

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