|Address:||1807 Rockville Pike, Rockville, MD 20852, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–7PM 10AM–7PM|
This is my first time reviewing any store. I have been saving up for running shoes for a while. I come in waiting to pay for whatever helps my wide feet. I walk around the store, everyone is busy. Thats okay! ill walk around a few times. This one tall caucasian employee looks at me and does not say anything. A mom and her three sons come in and this guy hops off his customer runs pass me and greets them at a speed which youd have to see to believe; I guess he thought I did not have any money. I walk over to another guy and asked if he could help me out when he was free. He answered some of my questions (told him about my feet) he told me to go talk to the feet doctor guy or whatever. I thanked him. Walk over to the shoe doctor guy, hes with a family. Cool I will just sign my name on this clip board I see. Maybe its by appointment? He looks at me, I start to open my mouth to ask him "Is this a wait-list type format," he just turns around. In short if you want to be attended to quickly dont wear workout clothes (like active people do). Look like you have money, that way you can get unlimited attention. I left the store. I use to work retail at Nordstrom. Even our WORSE sales person knew to greet everyone and tell them "if they needed anything let them know". I think my friend told me of another running shoe place is gaithersburg. I think I will give them a chance. Cool shoes in the store though.
Called in to see if they had the Asics Gel Kayano 22 Lite Show in stock. The lady on the phone said yes they do. And I repeated myself and she said that they did have them in stock. I drove an hour to come here and was not greeted until I stood by an employee for 10 minutes. I asked if they had the Lite Show version in stock. He then asked if I went through the Shoe Dog before seeing him. I said no I already did it and they recommended the Kayanos and I love the Kayanos. He then said they recommended I go through it. I flat out told him I wasnt switching shoes because I like them too much. He said he had them in stock and he would go grab them in the back. I waited several more minutes and he brought the regular yellow version. I told him these werent the Lite Show versions and he told me, "Oh, I think I know what you mean now." Road Runner Sports is a good company but I will not go to this specific store again. I ended up buying them online and Ill continue to go to the Falls Church location.
These guys were SUPER patient. We came in with a challenging shoe problem and tried on perhaps the entire store. In the process I also got the chance to hear them talk to other customers. As a life long, competitive runner and working for a foot surgeon I tend to be a bit more familiar with feet than most consumers. I heard some really great tips to a newbie marathoner for comfort, stability, focused need and how much use they can expect to get from a full time running shoe and signs it was time for a new one. Im pretty impressed, those arent things you find much in a store. They are expensive, I did end up finding the same shoe somewhere else for about $40 cheaper, but they price match. If youll shop there frequently the rewards program may make sense. But Id caution you weigh that one out on cost vs need
I was the only customer in the store yet the salespeople acted as if they were in a hurry with me. Also, while attending to me, they were talking with each other via their personal electronic devices like secret service agents - distracting. The treadmill test was good, but would be better if the results were printed out and handed to me. I recommend taking notes. Be prepared for a tough sell.
Best place for running gear in this area. Plenty of the best running sneakers available an D if you are a member of the VIP club you receive a discount in every purchase including coupons in the mail to use on top of the discounts. Very friendly personalized service & very easy to shop. Love shopping here. Also offers a running club that anyone can join.
I bought a pair of New Balance sneakers the other day at Road Runner Sports and was quite impressed by what they had to offer. The screening they advise you to do at the beginning of your visit is a must-have. It allows them (and you) to better understand what type of shoe will be most helpful for you. The staff is informative and quite attentive.
I do not buy running shoes anywhere anymore. They have been patient with all my childrens and my needs. Excellent service! They have a machine that molds your foot to an insole that solves many of the uncomfortable aspects of posture, lack of support etc. I couldnt recommend this place more.
Extremely helpful customer service, and great deals with their vip service. Although the prices seem high they only carry top of the line running shoes that are great. They also dont push their custom insoles and socks too much and just give you a great experience.
Under-staffed on a Saturday. Nice shop but the staff are run off their feet, and I was asked to wait 20 minutes to be fitted and then a further 25 to get through the whole process. I came to the store with my 2 year old, so waiting around wasnt and option
Extremely satisfied with my visit. They told us about the deals and I tried on s few shoes, the guy that assisted me was veryy professional and helpful not to mention their very wide selection. Ill definitely come back
Very good experience. The staff were professional, courteous, and extremely helpful. Though busy, they attended to each customer equally and with considerable care. Will certainly return to this shop.
Best shop In town I was helped asap very friendly 1 on 1 attention the whole time I was fitted an got the perfect shoe I will be back to buy more stuff I love this place great job guys!
Byron, Josie, and Greg were awesome! They were friendly, patient, and professional. They deserve extra kudos; The place was so busy, yet they gave us their full attention!
Really nice store with a lot of options for running and related activities. A treadmill to try out your equipment before you buy it, especially shoes. A little expensive.
I tried out this place FOUR times. And every single time I felt being invisible to the staff. This is why they will never see my money...
Good running shoe store. Not sure how accurate their evaluations are. Not a good selection of running clothes.
I only stopped there once so far. Staff was helpful and I got what I wanted right away. Highly recommend
Buena ropa para correr y zapatos
Had a great experience when I picked up some calf sleeves. I will definitely be back!
I love their VIP policy. Go get fitted for shoes.
Best selection of running shoes in Rockville.
Good service, limited sneaker selection.
Everything at this store is a gimmick...
Great customer service and great shoes!