Visionworks - The Shops At La Cantera

Reviews 8

MI

Michael Stigers

Original post on August 20th, 2012: I came in to get some new glasses so I could pass my next eye exam to renew my license and to see better...I initially came in to get the two pair for $99 but walked out spending much more for a great designer frame with upgraded lenses. The staff was great - and theyll be my stop for years to come. They have a great selection at great prices; and its worth your time! UPDATE: on August 23rd 2013, I walked into the store because one of my lenses had been damaged. The sales team was excellent and understanding and thanks to the insurance program I had to pay $30 for insurance, plus a $20 copay and they fixed my old pair of glasses so that I could see and in about 7 to 10 days I will be receiving a brand new set of frames and two brand new lenses. For originally spending $479 on one pair of glasses that was a drop in the bucket and I have to say thank you to the entire team at Visionworks. If youre going to get your glasses done somewhere I urge you to go to this location they are friendly, there fast, and they know exactly what theyre doing. They will find a pair of glasses that will fit your face correctly so that everything is symmetrical so that for example you dont have a chubby face you dont have a square face so on and so forth. Its worth your time to stop in I would give them 5 stars all day long if there were more I would do so. Thank you vision works I trust you and I will be a customer for life.

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Samantha Dapper

Can I give this place less than a start! Worst customer service ever. The doctor got my prescription wrong.. they called to confirm my follow up appointment and then called and rescheduled my follow up appointment... then we I arrive they inform me I was suppose to be wearing my contacts, which they didnt communicate up front... and we I had to reschedule my follow to my follow since my rx was wrong... It was an inconvenience to them. This is all the doctors office... the other side where you get your glasses were somewhat decent.

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gina castro

Lens are poor quality for progressive watermarks and its supposed to be no lines well lady there are lines that were buffed or at leasted tried to be buffed out service was no better if i wear glasses how am i supposed to see if they look good????continue to be asked what do you think well i dont know i cant see them. Lady was rushing and getting frustrated with my questions on my ins. and why it was 400.00 for out of pocket very poor customer service. I will be returning glasses

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Dj Waver

I went in to get a pair of glasses with a prescription from my optometrist, The Young lady helped me select frames at 69.99(none name brand) and after her spiel she quoted me a cost of 439 bucks for one complete pair of glasses. This place is overpriced! After that i went and got a $50 membership to Costco and got a Complete pair of glasses including transition lenses for 134 bucks! Good thing there are other places that carry the same brands at a much lower cost.

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Sarah James

Elderly dark haired lady who worked yesterday is clearly lacking in customer service. Treats people like cattle in line and condescending for people who come in for questions. Could not believe the attitude and confrontational behavior toward customers. Will not return will never recommend unless you enjoy abusive conduct because thats what you get there.

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RoCa Val

Service was okay, they were nice and attentive. However, the lenses are very bad quality and those have been the most expensive glasses/ lenses Ive bought. Only a 30 day guarantee. My lenses quickly scratched even with good care. Please look elsewhere for your vision needs.

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Liliana Maldonado

I like the service really, nice people but not much frames to select from.

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yolanda gonzalez

Great service and always have deals!

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