Dyer Chevrolet Vero Beach

Reviews 3

MR

Mrs. Anonymous

We have had MULTIPLE problems at this dealership and I am forced to finally provide this review as I have been ignored when reaching out to upper management and even requesting to speak with the owner. Thank goodness I have this format to provide a warning to other customers or potential customers because I would not wish our experience on anyone. I would like to share that in 2012 we brought a large SUV that we had just purchased in for new tires to be put on, along with some other work that was still under warranty. While our vehicle was being serviced, my husband walked the lot and considered a vehicle purchase from this dealership....however, the repairs took longer than promised and he was forced to come back a different day to pick it up. We discussed picking it up and purchasing a new 2012 vehicle from them; however, to our dismay, our SUV had been keyed in multiple areas while it had been in their lot. They made no attempt to correct this issue and were so rude that we literally drove the vehicle we picked up straight to the Chevrolet dealership in Melbourne and made our brand new 2012 vehicle purchase there. Unfortunately, due to the convenience of living in Vero, we were forced to stop by this dealership 2 years ago due to a recall on our 2012 vehicle and hoping that the staffing and attention to customer service had improved but we were sorely disappointed that it had not and did not return to have the necessary work done. Which brings me to my current issue....we began having issues with our large SUV mentioned above and knew it wouldnt be safe to take it all the way to Melbourne, this was a few months ago...and my husband took it in. I need to provide more detail at this point that, my husband is a 100% Disabled Veteran, we do not expect special treatment in any capacity; however, I add it because he RARELY leaves our home and we have explained this to the staff there. This large SUV is not driven often, but when it is, we certainly need it to function properly, and my husband brought it in, explained the 4 issues that required attention and we were told it would take many days to get to it as they were backed up in the service department. This was not good news given the keying incident that occurred years before, but we had no choice and let them know we would be patient. When we finally received the call that our vehicle was ready, we had reminded them before picking it up that it was crucial that all 4 issues be resolved and they were not. Not only that, but there were damages on the gaskets of our vehicle as well. So we paid for multiple items and did not receive what we paid for and we are talking about approximately two thousand dollars to pick up a vehicle that has an emergency message lit up on the console warning about the airbag, the power steering literally not working and grinding as we tried to get home, the gaskets on our windshield flapping around loudly, and a clanging from under the front of the vehicle. Yes....we turned around and asked why there were new issues and why the things we specified werent fixed and we were told.....oh leave it here a few more days, we probably need to order more parts!!!!!! How is this customer service? Our vehicle has sat in the driveway and we tried to take it out two days ago to make a bulky purchase and I had to be terrified that we wouldnt get from point A to point B, no one should spend the money we have there and have an unusable vehicle. I called the dealership and spoke with Angela, who mentioned that she is the head of Customer Service and I requested that the head of the service department call me, and that the owner call me as this is beyond unacceptable and she assured me I would be contacted and I have not been. Im not sure if I would even bring it back there to have them actually place the items I paid for on my vehicle since they so obviously didnt do anything they claimed on the service ticket. BEWARE VETERANS & FAMILIES, they take your money but leave your vehicle in disrepair!

CH

Charlie Man

It started in Jan 2013 when I moved to Florida from Conn. I had my 2008 equinox checked over before leaving Conn. I brought it to Dyer for an oil change and was told I needed a serpentine belt and battery. Now mind you the equinox had already been checked. I declined those changes. I didnt need to have the belt or battery changed until 2 years later. I took it back to have a headlamp changed. When I got the truck back it was missing a clamp. I brought it back and they wanted to out a plastic clip on. I said no. They didnt have the correct part in stock So they ordered it and put the plastic one on temporarily. 3 weeks later I had to call to check on the part, they forgot to call. I was going on vacation to Conn and had the oil changed and asked them to check it over before the trip. We found when we got to Conn that the vehicle was leaking oil. I took it to our original dealership in Conn and they found that the oil pan gasket was shot and they also found that the emission module was broken and glued together. Dyer was the one who worked on it based on a service bulletin. We were really lucky that we had an extended warranty on the vehicle because fixing those issues was a $2000 job. When we returned to Florida we brought the broken piece to Dyer when we brought our cruze in for an oil change. They wanted to blame the Conn dealer. When the oil change was completed they came out and asked if anyone else ever worked on the cruze. Dyer has been the only one to touch that vehicle. The oil pan bolt was chewed and they were trying to put the blame elsewhere. We recently took the cruze for another oil change and wanted a squeaky noise checked. We were told the noise was caused by the drive belt tensioner which they replaced. When we got the car back I started it to leave and got out to listen and the noise was still there. You mean to tell me the mechanic didnt listen for it to be sure the problem was fixed before releasing the car back to the customer! I went right back in to complain to the service manager and was told there was a service bulletin regarding our problem. The crankshaft front oil seal needed to be replaced. Its a good thing the car is still under warranty or we would of had to pay for the drive belt tensioner. Not sure what kind of scams they are trying to pull or how many customers they hope just go along for their ride totally ripping them off because they dont know any better. Shame on this dealership for taking advantage of people.

AN

Ann Chmiel

Outstandingpurchased a 2011 from this dealership in July, 2011. I did not click with the salesperson and have never been happy with my contract. I am extremely satisfied with the service department. After purchasing my 2011 Chevrolet Cruze I made a connection with Mike Ciemko when I was having a problem with my bluetooth connection. He was so helpful and I just felt a connection. I received a flyer from Dyer for a promotion on the Cruze for Memorial day weekend offering incentives, 0% discounts, and low priced leases. I have had my 2001 cruze for almost 2 years and I have 4 more years, 3 of them without warranty, and a high interest rate. I remembered Mike and made an appoint with him to see if I could do better than what I had. The amount of interest I was paying was aroung $600.00 per year and I am not a person who ever pays interest on a credit card or anything else. I told Mike if he could get me into something with no out of pocket money and payments no more than what I was currently paying I would consider a new car. It ended up for me with what I think is a very good deal...and more importantly I feel like I can call him for anything and he would remember me and try to help me, something I didnt have with the other salesman. I wanted to stay with Dyer and just that initial contact with him when I needed help with my blue tooth, and being impressed with him led me to call him and we both made a connection and I plan to continue to deal with him as long as I am able to. I ended up leasing a car which I was really considering to do when my warranty ran out. I am a senior citizen and I cant handle being constantly worried about having unexpected repair costs which is what happened with my 2007 Impala. That was less than 4 years old with mileage of less than 27,000 miles when the air conditioner failed and I had to pay $1500 to replace it. When I picked up the car, I was so frustrated with it because of the air conditioner and other problems I had with the car that it led me to impulsively purchase the Cruze 2011. Since then I have been happy with the Cruze but as I said unhappy with the financial end of the purchase. So now I am very comfortable with the lease agreement and with all the help Mike provided. At 77 years old I have purchased many cars, but can say Mike is my "favorite salesman"