South Motors Honda

Category:	Honda Dealer
Address:	16165 S Dixie Hwy, Miami, FL 33157, USA
Phone:	+1 305-256-2250
Site:	southhonda.com
Rating:	4.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–7PM

Location

Photos 100

Reviews 4

Ashley Richardson

My family and I came to this dealership April 30, 2016 to find a car for myself. We walked into the place with the mindset of leaving with a car. We arrived at 10:30 AM and test drove a few cars. I finally found the one that interested me and they began to appraise my car to get a quote and finalize the numbers. We were referred to a man named Cecil to finalize the deal by a man who my parents just recently did business with while buying their last vehicle (obviously not our first time in dealerships and dealing with this type of thing). For someone who just walked into a deal, Cecil was very rude from the beginning. From his body language, to his tone in his voice; trying to dumb things down and slight our intelligence (as I previously stated, this was not our first time). I told him the numbers I was willing to work with and he did everything to prolong the process to get us to settle on these higher priced numbers knowing he was willing to negotiate. My aunt holds the same position as Cecil at another dealership and she basically told us he can come down on numbers but is trying to make the process difficult. I told Cecil that we were on a bit of a time crunch as it was now 2:30. He explains he just needed to call the bank. It is now 4:30 and he keeps coming back with this story saying I didnt make enough money, etc, etc. which to me was useless information seeing as my mother co-signed on the vehicle. Whatever, then he started to get upset and make us feel stupid because we had to dumb down how servers made money and easily calculate my yearly earnings for him, because he couldnt (didnt want to) figure it out. Point is, he ruined the whole experience for me with his awful behavior and attitude. For it being the end of the month and someone who kept talking about his family, he really didnt make any moves to sell the car (which we obviously wanted). Thank you Cecil for wasting my time, which I cannot get back, and for ruining the reputation of this dealership for me. Word of mouth is the best exposure and you gave me the worst experience. P.S I forgot to mention that the car I was interested in was a 2013 with 28,000 mi. My dad found one online same exact specs with half the miles for the same price. We said "its not about the dealership we want to work with you guys but lets just negotiate prices" he literally stood up and told us to leave and go to the other dealership. from a professional stand point WHO DOES THAT? I really hope the manager sees this and sees who he has on his team. P.P.S I was deciding between two cars. He told me the first one I was interested in was being sold. We saw the woman continue to look at other vehicles so we asked Cecil to check into the car. He told us the deal was being sealed as we spoke and that they were taking the car to be cleaned right now. We walked over the Marshalls while we waited and waited for this man to get us numbers from the bank and see the car back on the lot not at all ready to sell. It was significantly cheaper than the car we were finalizing the deal with and I honestly feel like he dropped the ball on that also and failed to assist me in getting the car that I really desired.

laura serna

Tim Wright y Roberto Hernández de servicio al cliente son las personas con una actitud muy prepotente al dar un servicio a un cliente ya que fui a que me inspeccioanaran mi carro por un ruido de las gomas ya que estás estaban con defectos internos el cual al manejar mi carro sonaban y a su vez se movía el timón y se sentía brincos al manejar, les comenté que mi carro tenía un 1 año y 8 meses de comprado en el mismo dealer y que quería saber sobre la garantía de las llantas o que me dieran alguna opción y la respuesta más simple fue que no tenía garantía y que el sonido y el defecto de las gomas son muy normal que no le veía problema a eso y que no podían hacer nada al respecto.... al tiempo que me devolvieron el carro lo único que hicieron fue reset al bombillo que alumbraba el icono de la llanta en el tablero y problema resuelto para estas personas...... por ende me fui directamente a una tienda de la firestone y ahí me dijeron que el carro no lo podía seguir manejando ya que las gomas tenían este defecto y era muy peligroso manejar el carro así ya que podía ocasionar un accidente en cualquier momento manejando mi vehículo, la persona que me atendió muy amablemente me dijo te vamos a dar un 50% de descuento por cada goma para el auto y además me dio la opción de que el descuento iba para todas las 4 gomas de mi auto cosa qu no hizo el dealer. Por el cual les recomiendo no tomar este servicio tan pésimo y tan degradante con personas tan incompetentes que no sirven para dar una solución y mucho menos tratar un cliente que ya tiene tiempo comprando autos en dealer de la honda....

Andres felipe Ossa

noam prosper

I fell victim to True Car and South Motors Honda by them doing something called a "yo-yo scam" or "spot delivery scam". A "spot delivery scam" is a technique that car dealers use to get you to take delivery of a vehicle immediately after you agree on a car deal. But be warned: just because you put down cash and roll away from the dealership with a new vehicle doesnt mean youll get to keep driving it. After doing my due diligence and researching different cars and their prices, I chose a brand new 2015 Honda Accord Sport for $23,500. That is the price of the certificate I received from True Car and took to Honda when I was purchasing my vehicle. It turns out Im now paying $36,000. Honda failed to use the certificate from True Car so I would have to pay their highest price for the vehicle. I was later told it was the banks fault but what a coincidence that I purchased the vehicle using financing from their associated bank. Also a coincidence, when I spoke to the bank they told me that it was the dealerships problem. See the pattern? They have an on-site insurance agent who is in charge of providing customers with insurance for their new purchase. In order to drive off the lot with a brand new car, having full coverage insurance is a requirement. I was told that was what I was being given. The insurance company canceled my policy due to the negligence of Hondas insurance agent. He failed to submit proper documentation and he provided the company incomplete records. Honda has been charged with discriminatory lending to minorities, among other charges of fraud. If you would like to look it up, the file number is 2015-cfpb-0014. I filed a report with the DMV and that led me nowhere. I spoke with numerous employees from Honda and every person I talked to gave me the runaround and I was never given answers to any of my many questions regarding my car purchase and insurance problems. I also got in contact with the Office of Financial Regulations and filed a complaint as well. I was then informed to speak with Jorge Escobar, the General Manager at South Motors Honda. When I walked in and asked for Mr. Escobar, someone went and grabbed a man that they claimed was Mr. Escobar. I sat down with this man and explained my situation and after not receiving any plausible answers besides that "it was the banks fault", I asked him if he was really Jorge Escobar and he finally admitted that he wasnt Mr. Escobar, but an imposter. He told me that Mr. Escobar doesnt speak with customers directly. It is my hope that my writing this review that no other individual will suffer as much as I have since first purchasing my vehicle. I will become an advocate and make it my mission to make sure everyone knows the risks from buying a vehicle from this company. Sincerely, Noam Prosper