Toyota of South Florida

Reviews 3

MA

maria villafane

We recently bought a Toyota Camry from Toyota of South Florida. We had initially requested online quotes and while they did answer my initial inquiry, they did not seem to happy to continue to answer my questions online. Gretel never answered my questions and gave me an initial quote that was rather confusing as far as what fees or other charges were included or not included. When asked to clarify, she stopped answering. We decided to go to the dealership regardless for one simple reason, location. Being the closest dealership to our home, we decided to stop by and see what they could offer. We simply did not feel like driving to any other dealership in Kendall or North Miami. Once at the dealership we just figured if Gretel shows up, get a different sales person. We really had nothing to worry about, Jesus our sales person, was very nice; he wasnt too pushy, or rude. He treated us very well, even after we told him we were not interested in buying that same day. We were not looking for a bargain on a new 2014 Camry. We wanted to pay what we considered a fair price for the car, so we showed up with a number in mind, and no desire to haggle too much or for too long. They do show a huge mark-up on the sticker, so you need to do your research. Know what the car is worth and decide what youre willing to pay. We did all that and we had a number we were willing to pay, that we considered to be ok. We were ready to walk out of the dealership without a car if anyway too. We didnt go there to put up a battle over the price but we didnt want to be taken advantage of either, we knew exaclty the car we wanted, the price we wanted to pay, and more or less what the model was selling for. We did a lot of research before heading to any dealership. We didnt want the stress associated with buying a car, we wanted to make things as simple as possible. If the sales person was able to offer us the car at the reasonable price we were willing to pay it would be a done deal. We named our number, they match it, we were off to talk about the monthly payment. The process was rather fast, the insurance and the payment is what too the longest but overall we were out of there in about 5 hours. We were satisfied with the way that we were treated and we feel we closed a fair deal. We walked out paying the amount we wanted to pay, with the monthly payment we wanted and with the car that we wanted. It was an overall positive experience. If read bad things about their service department. I cant really comment on that.

HO

Howard H

I am doing this review based on their service department. I purchased my 2012 Prius from another dealer and decided to get all my regular maintenance at this dealership since it’s close to my work. I got the 2 years free maintenance contract when I purchased my car so the first few services seemed fine and trouble free. Even though I was not impressed about the customer service at their service department, but as long as they do a decent job on my car, I can care less. Well, maybe that dream was short lived. After the free maintenance contract expired, I took my car in again for the 30K service. I called a few other dealers around and they all quoted me pretty much the same price. But, since I got a 10% off coupon from this place I thought okay let me take my car back. Only this time it was a mistake. The 30K service is a big job which includes the oil and filter change. I got my car back after about an hour and drove off the lot. As I drove off, I realized that there were strange noises coming from the bottom of my car. I parked my car and looked and I saw that the oil pan from the bottom of my car was not put back in correctly. Half of the pan is dangling from the bottom of the car where the oil filter is clearly visible. And the part of the pan where is hanging is too close to the ground, which could be very dangerous if it get caught from something on the ground. Clearly I was not happy about that so I took my car back the next day. I got there but no one came out and greeted me so I walked in the office and grabbed the first service adviser I see. I told him what happened and he proceeded to take my car to the garage. 20 minters later he came back and said apparently the clip was lose and they had put it back together. What I did not appreciate was that they didn’t even apologize to me for what happened to my car. They obviously did not take good care of my car, and all the service adviser had to say to me was “It wouldn’t happen again”. Well, it wouldn’t happen again because I am not coming back. After you mishandled my car and I have to spend my time and come back to you to fix it, you don’t think you owe the customer a sincere apology? I don’t think that’s good customer service, and for that I am not coming back.

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Adel 1827

What a dreadful experience!!! I accompanied my son to this dealership today. While there, the sales person, Alex Valle, asked me if I would be interested in trading in my Lexus. I have always had Toyotas in the past, so I agreed to take a look around. I found a 2014, Camry SE with low mileage.They valued my IS 250, year 2013 at $20,000, so it was not a good deal for me. The sales person brought out his brother, Omar Valle, who is one of the managers. He told me that he would give me a good deal: A 2016 Special Edition SE for the price of a 2016 SE; 0% financing (which is what in the website anyways). Upon walking outside, Alex said that the Special Edition was more expensive, and maybe his brother made a mistake. We walked around and I saw one car that I liked. While we were walking around, Alex and I were chatting and even though he was using some of the sales strategies, he came across as a nice person who was just trying to make a living. Upon returning to the office, the car had been sold. They tried to talk me into buying a black-blue color one but I said that I did not like the color. I asked whether they were expected to receive a red one soon. They answered that they were receiving one on 1/5/16. I said, "ok. Alex I will call you". Omar said that if I did the paperwork, he would give me another car to drive for a few days and I would come back on the 5th to pick up the red car. I said that I wanted to call my fiancé. Omar told me in a very sarcastic manner to go home and finish the wall that we are building because that was more important. I found the comment condescending but I let it slide. I sat down with Alex and told him to tell his brother to print out the offer for me so that I could go home and discuss it with my fiancé. When Omar came out, Alex asked him and he told me flat out to my face, "No". I was appalled. Then, he walked away and from across the room yelled at me in front of every client and worker who was there, " I was doing you a favor." I felt so humiliated. I could not believe that I was being treated that way. I will never set foot in that place again. Im a professional and I treat my clients with respect and Im not used to be treated in such offensive manner.