|Category:||Used Car Dealer|
|Address:||3227 S Westnedge Ave, Kalamazoo, MI 49008, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–4PM Closed|
People are always having problems with the cars they buy from here, and needing immediate repairs soon after purchase. They are also having to often bring their vehicle back for those needed repair that seems to be an ongoing thing and not being completely properly fixed. I myself am still going through problems with the car I purchased. In my experience I was sold a car that was not only having suspension problems, that was promised to be fixed, but also was filthy on the inside that was also promised to be reconditioned before I came back to pick up my new purchase, which I found wasnt done. I complained about it and then was told I bought it as is when I complained about the service not being done on the car I purchased. Although I was promised this service to be done before my purchase of the vehicle as an agreement to my purchase of vehicle, it wasnt honored and I was left with a car that had dirty nasty carpeting, dirty interior, stinky, and had stained seats but also rattled and pull in the front suspension, a gas leak in which they acting like they didnt know what I was talking about until I mentioned they sold me an unsafe car. I never expected to be treated so unfairly and a feeling of being used and taken advantage of for a salesmans and companies personal gain after hearing good reviews of them from a friend. I dont recommend this place to purchase ur next vehicle. I WILL NEVER buy another vehicle from them EVER!
Marc Kodiak Hassett
First, in all fairness, they write high risk loans so the interest is high. Its only a couple of points higher than the banks high risk rates and you do not need a co-signer at JDs. The salesman I had was not only helpful, but laid things out honestly and on the line for me. Their service department is exemplary and they have honored the two year warranty on the Mercury Sable I bought from them. Everyone that I have dealt with at the Kalamazoo JD Byrider shop has been courteous and has gone out of their way to help. I would recommend JD Byrider to anyone who needs a quality vehicle with quality service. Last, but not least, you go to JD Byrider because your credit score is too low to get a loan through the bank. That is not their fault, there are other high-risk dealers out there that will take advantage of your situation. My experience so far is that they dont. Why sell you a problem car when they are going to fix it free for two years? I am giving them a four star rating because everything I have done with them has proven that they deserve it. Thanks to everyone at JD Byrider who helped and continue to assist me. Great car and great job.
The best experience ever! The crew in the service department are the best. Honest caring people. I was very leery about purchasing a vehicle from JD but it was the best decision Ive ever made. My vehicle is well taken care of and having complementary oil changes helps keep you on top of keeping your vehicle in the best preforming shape! I recommend JD to everyone I know whose looking to purchase a new vehicle. I mean who wouldnt want free oils changes and an AMAZING warranty!?! Ive had a few serious things go wrong with my truck but the team down at the service department fixed my issues quickly and Ive only had to invest $120 into the tings that werent covered by warranty. Now what other dealerships have such amazing warranty available? I dont believe theres any whose warranty covers just about everything on your vehicle. Way to go JD Byrider! You guys are the best!!
Worst car place EVER!!! Yes theyll help build bad credit but youll pay four hundred a month. Weve had our cat for 15 months. Its been in the shop 9 times and has had to have the engine replaced. Weve had to pay to have it "fixed" every time, but the problem hasnt gone away. And cnac, their finance department, charged us eighteen dollars 4 weeks in a row for collision coverage, even though were covered by insurance. Then they refused to to refund our money for their mistake. They are total crooks and you WILL get screwed by them.
I have never had a problem with this company. Friendly and professional. The extended warranty is a life saver. Warranted repairs at a very low cost. And they made sure I had transportation. While vehicle was in the shop. Also no charge for little things in the first year. CNAC. Knows me when I walk in, knows how much I pay, and are very friendly. If you need a car, have low or bad credit this is a good company to work with.
If you are not in dire need and can find a better place with less interest rate i do not recommend. Although Matt in the service department is wonderful he can only do what he is allowed. The cars are good for a couple of months a year tops and then you occur an abundance of problems that the warranty does not cover. The cashier has a nasty attitude and some of the fiance are just as worse.
If only 0 stars were an option, I use to work at this place and I do have to say that the way the "Financing" is handled is completely unethical, not only do they discriminate on who they "Approve" but the vehicles sold are LEMONS without a doubt. I highly recommend anyone to STAY AWAY. youre seriously better off buying a car from a private owner than falling victim to this company.
My experience at J.D Byrider was great, the serivce manager Matt Hooper was the best, I had a $100 gift certificate but didnt quite cover the services I needed but they took care of it for me. They were very thorough but were quick with getting things done. If asked I definitely would recommend going to J.D Byrider for all my car needs.
There terrible, Ive been with them almost two years, made all my payments my car gets towed to there lot gets broken into my money gone and a 1300 dollar audio system. And they said they cant help me with anything not even fixing the window or dash. Theyre a scam I referred two people to them and I regret it and so do they
My fiancé bought a car through JD Byrider and we absolutely LOVE IT!!!!! When ever we need to get an oil change or something mechanical happens Matt Hooper and his team are amazing, fast working, and make the experience as enjoyable as possible!!! Definitely would recommend to anyone looking for a car
Sold me a PT Crusier. I should of never signed the papers. Same day I drove it off thr lot it overheated. Cracked manifold. I had the car looked over and it was only worth $ 4,000. Why the hell were they charging me $ 16,000. I gave it back. Im not paying $440 a month for crap!
My experience with the maintenance dept has been very positive. They are courteous, professional, considerate and go above and beyond to assist their customers. I have recommended them to friends, co-workers and anyone who is looking for honest and reliable car service.
The people at CNAC in Kalamazoo are very unprofessional, ghetto and have no customer service skills what so ever. They are very rude and ignorant. Having to deal with CNAC is the worst. I love the people at J. D Byryder in Lansing, but the people at CNAC are horrible.