|Address:||40 E 19th St, New York, NY 10003, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM 11AM–7PM|
Ordered dining table and chairs, which the quality are just fine. But the 5k white sofa with extension is unacceptable. Make sure check everything in front of the delivery guys. Cause my sofa It came with a dime size loss at the side. We didnt check on the sets when it arrived, because this was the second time we order from them, the first time got no problem. We told the delivery guys not to remove the plastic warp because we wanted to move in to the house 2 weeks later after the furniture arrived, just prevent it from the dust and dirt. Then weeks later, we moved in, and i grab off the wrap of the sofa set by set, and then it was like , FUXK!! there is a loss at the side, and it looks like a hole. Also passed the return period. Then it went to my 1k bed frame. It is so unstable and noisy cause by the terrible assembly. They charged me couple hundreds for the assembly, which is i dont mind. But they are just so unprofessional. I spent more then 8 k here, but the quality and service should be @ 2 k max, wont go back again. CHECK EVERY ITEMS IN FRONT OF THE DELIVERY GUYS NO MATTER HOW BUSY YOU ARE, CHECK THE ASSEMBLY !!!
I would first and foremost like to say that Modani is a fantastic company. Their prices can be matched by no one and their furniture looks far more expensive than it is. I bought the Nelson sofa and one of the arms looked like it was a little lopsided so I called the store within the 5 day allotted time frame and they had someone come within the week to fix the issue. My sofa looks gorgeous. Anyone that comes to my apartment thinks I spent thousands of dollars on the sofa. Angela, the manager at the NYC location is truly a gem. What an asset she is to Modani. I have read negative reviews, and let me just say that most companies will not take back furniture, especially after an extended period of time. And special orders, forget it. I dont care what company you purchased from, if its a special order, theyre not taking it back. Considering Modanis furniture is a fraction of the price of most furniture stores and they have a beautiful pieces, I will definitely be purchasing from them again.
I went to look at the couch/sofa at New York location. The staff there were on phone or sitting in front of the PC as if they had no intentions of helping customers. After looking around when I asked for some question they hesitantly got up. The furniture looks nice but the staff is really rude and incompetent. I was told that I can get 99 home delivery if I order from store or on phone. When I called they were like this particular item is not available at store so we ll have to ship from Miami. So 99 will only cover warehouse to warehouse cost. I was like I am ready to wait for sometime if its cheaper shipping but they had no clue when they will have it in nyc location. This was after I called the third time. If they really have no interest of selling stuff to customer they can just say so and I will gladly go to another location.
I wish if there was less than one star option. The workers are very rude and disrespectful.... dont know the value of customer treatment. We walked around the show room and they didnt even bother to walk with us. Stuck to their chairs and their smart phones are a bunch of grownups in their look but teenagers in their attitudes!! We were told the delivery will take place in 3 weeks and now we entering the 5th week and the sofa is still not here. What is worse, is that they dont call you in advance to let you know about the delay so that you dont have to take the day off from work. And they even get agitated when you call them asking about the delivery. I wish if I can return everything now. Made a major mistake by choosing my furniture from Modani and hope people will find a better place to buy furniture.
Ordered a bedroom set / office furniture / dining table on March 31. Roxanne Leon the consultant in NYC called and told me delivery was set for April 5 from 12:30 to 4:30. Called them several time to remind them they had to arrived by 4pm since condo would not allow them in. She assured me that they would come on time. Even after 5pm nobody showed up or called for updates. I called over a dozen time by river left me on the line or hang up the phone very unprofessional team. I will never purchase another furniture fro this company. If I can give you a no star I would. If I was purchasing cheap furniture a I would understand but paid so much for their unprofessional and incompetent staff.
Ordered set of dining chairs and a centerpiece for dining table. One of the chairs came damaged and nothing was done to replace it despite complaints. The centerpiece was never shipped and after much to and fro on the phone for over 3 months, staff agreed to transport it to the NJ warehouse from where i was to pick it up. But the staff kept forgotting" to include it in the shipment meant for warehouse in NJ. Long story short, I had to chase the item as it was not delivered, drive all the way from my home in NJ to NYC to get the item. Most dishonest staff ever! They just lie to save face when on the phone till you eventually catch them out on their own lies. Worst store ever!
Modani is a wonderful furniture store. I am so glad that I found them. Their prices are extremely reasonable and their furniture looks way more expensive than it is. Very modern!!! We love our sofa and everything else we bought from Modani. It looks gorgeous. The service is incredible. I loved working with Angela (the store manager at NYC location), she is very knowledgeable. She gave us very useful suggestions, answered my tons of questions and helped us complete our dream interior. Angela helped us choose the right furniture. I will definitely be purchasing from Modani again.
Shopping at Modani for our new apartment in Brooklyn was an outstanding experience. By the first contact with Gilbert until the manager it was an overall 10 plus treatment. The delivery team also. We needed to swap a couch because didnt fit out living room layout and it was done the next day. Definitely shopping there again. Five starts staff.
sales people are not friendly and not willing to help. very high restocking fee that no ones mentions upon purchaes. and also item was delayed by a whole month and no one bothered to call and let me know. had to chase them down for days to get any ans
The bedroom set is beautiful, delivery time was excellent i want to thank kevin for keeping us updating on everything and for amazing customer service! I will be recommending everyone i know, thank you again!
Excellent products and service! We bought the Nabu table and Camille chairs and they look fantastic in our dining room. Ive seen similar pieces in stores for almost twice as much.
INCREDIBLE STORE. 360 DEGREES (selection/style/service/PRICES) Chilled atmosphere, dont feel hounded or hovered by pushy annoying sales people. Totally will go back.
I got a Tempo bed, Savina bench, Nelson sofa, and a rug! Staffs are very nice and i love the material and design at Modani! I wish i could have all the furniture!