Sierra Honda

Reviews 3

CO

Corey Hendedson

I purchased my 2016 Civic EX-L CVT from this dealership. I pre-negotiated the price with Mehrdad Saatara via e-mail. I scheduled a time with Mehrdad Saatara to come in to do the paperwork. I walked in and he was trying to sell me a car I was there to purchase. I had to tell him SEVERAL times that I did not need to be sold on a car that I already negotiated the price on. He was trying to sell me $2,000 worth of additional accessories that were NOT listed on the website. I told him that I did not want those accessories. He left, then he came back and told me that he can take some of the accessories off, but there will still be about $500 worth of accessories left. I told him again that I did not want those accessories! He left again and finally he was able to remove the accessories. He then showed me the price that we agreed upon. I forgot to ask for the financing that is part of the College Grad Program. I called the very next day. Nora Reynoso proceeds to inform me that their dealership is not equipped to fully offer everything that Honda USA has to offer. She then proceeded to tell me that she will work with her DPSM to get the software up-to-date so that way they can re-write my contract. Received a call from one of her finance managers Ruben Lopez, and he told me that Mehrdad Saatara did not make a copy of my paycheck stub. I of course brought in a copy. Ruben proceeded to tell me that Nora is actually NOT working with the DPSM to update the software, because Honda USA makes it difficult for the dealerships to purchase the software. I called Honda USA. Honda told me that every dealership works with a DPSM to get the latest and update software. If they do not have the latest software, then they are NOT working with their DPSM. The representative advised me to contact the general manager of the dealership to resolve the issue. I called Ron Brown Monday, Tuesday, and Wednesday and left a voicemail each day. Later Wednesday I received a phone call from sales manager Ellen Leung. She proceeded to tell me that Honda USA does not know how dealerships are ran, and that Nora and Ruben were correct and that they are not able to honor what Honda offers. She told me that she will call me the next day by noon with a resolution, and of course I agreed. The very next day I received a phone call from Ruben Lopez, finance manager. He told me that I had two options of resolutions to choose from, and I chose one of the options to resolve this issue. I sat down and looked over my contract. The price that Mehrdad Saatara told me that he was able to give me, he didn’t give me. In fact, he changed the price to be $600 over what we originally agreed upon. I again contacted the general manager Robert Brown through the dealership’s website, but it was Medrdad Saatara that responded. In short, he told me that I did not supply him with the full amount of e-mails that way he could have fully understood the offer I was given by another dealership. So in gest, it was my fault that I did not know the car sales industry in and out enough to give him an understanding of what the numbers in my offer meant. The air conditioner in my 2016 Civic did not work (barely any Freon) and the vents did not work as well. The service person Brian D’Ambrosio tried to tell me that Sierra Honda WOULD NOT pay for my rental if the repairs ran longer than the 5pm close time. I called Honda USA to verify this information. I then while I was on the phone with Ellen Leung told her that they should give me the common courtesy to pay for my rental because they sold me a defective car. In the end, they did pay for my rental car. Brian for some reason did not order the part when he said he was going to order the part, and I had to postpone my appointment for two weeks out! My car’s freon level was below half and that was how it was sold to me – Brian tried to blame it on me! And they did replace the vents in my car. Even though Brian had replaced the vents, I am still having the same exact problem. **UPDATE** My non mechanical issues with the dealership were resolved.

VI

Vincent Jan

Just bought a 2014 Honda Accord. Solicited price proposals from 8 dealerships and Frank Gray at Sierra Honda had the lowest bid. This was not especially surprising. After all, somebody had to wind up being the lowest. What was surprising was that Frank STAYED the lowest. After a day, nobody was touching his price. I take that back. One dealership did beat his price by a small amount, but only after I’d closed the deal with Frank. I don’t play games like that. If you haven’t brought your price down by the time set, I’ll close my deal and once that happens, I won’t take any other bids. We’d told Frank that our intention was not to finance through Honda. He said that this was fine but that Honda had an incentive that would lower the car even further. After running the numbers, I said yes to the deal. This was an amazing thing to me: after nobody else matched his price, Frank BEAT HIS OWN PRICE. Of course it was an incentive that was being applied. But the thing is, he gave me the best price he could, THEN told me about the incentives. No surprises, like finding out that the price he gave me included incentives that I might not want. So we go down to the dealership and meet Frank. Everything is in order, meaning the paperwork is EXACTLY what we agreed upon. Yes, Frank had to go through his spiel about added stuff (after all, a Lo-Jack might not be a bad idea since Accords and Civics are the most stolen cars in the US), but there was no pressure to buy. If you thought what he was offering was worthwhile, go for it. If not, refuse and there are no hard feelings. While we were getting the financing paperwork done, Frank showed my wife how to use the features that connected her smartphone to work with the car. We drove out of that dealership happy customers. In short, if you go shopping for a Honda, give Frank Gray at Sierra Honda a shot at it. He might have the best price or he might not. But he’ll give you the best price he can and once the deal is done, he’ll keep his word. No hidden costs when you get there, no tricks like telling you his boss nixed the deal. He’ll treat you the way you’d want to be treated: with honesty and respect. That’s pretty priceless.

MA

Maggie Gao

We went into Sierra Honda looking to lease a 2015 Honda CR-V. We toured the dealership and they had a good variety of CR-Vs to choose from. Brandon Cisneros, the salesperson who came to help us, asked us some basic questions to see which CR-V trim level would match what were looking for the best. Then he took us on a test drive while pointing out the different features on the car. I asked at least 8-10 questions in regards to feature comparison, trim comparison, competitor comparison, etc. He answered all my questions thoroughly- a salesperson who is patient, professional AND knowledgeable! Anybody shopping for a vehicle or who has ever worked at a dealership knows a salesperson like that is hard to find. Here is the impressive part: I used to work at a car dealership and aced all tests/quizzes on the entire product line. Lets just say my questions were not (or at least they werent supposed to be) easy to answer. I was very impressed. Anyways, after the test drive, we liked the car so we started talking numbers. I made a proposal for what I wanted and then Brandon introduced us to Angela. I negotiated with Angela and then we reached a deal that I was satisfied with. Then Brandon took us to finance- we reviewed the contract carefully with the finance director and signed the papers. When finance was done, Brandon took us to the waiting room so that he could check up on the washing/detailing of our successfully leased CR-V and make sure it had a full tank of gas. After 15 minutes, he walked over to us, handed us the vehicles booklets and keys, and walked us to the car parked right outside. He reviewed the features with me, synced my phone via bluetooth, and then we said our thank yous and farewells. The whole process was so smooth! Sierra Honda is seriously organized. I had a wonderful experience- an experience that from now on makes this Honda dealership my go-to dealership if I or any of my friends are interested in getting a Honda. Once again, thank you Brandon! Props to you for knowing your product knowledge! Not to mention, he always asked us if we wanted anything to drink or snack on. Were lucky to have been helped by him. So happy. :)