Manheim Detroit

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Category:	Auto Auction
Address:	600 Will Carleton Rd, Carleton, MI 48117, USA
Phone:	+1 734-654-7100
Site:	manheim.com
Rating:	4

Location

Photos 100

Reviews 36

Terry Hightower

My first time at Manheim Detroit. I only towent to pick up a car I bought on OVE. Manheim gave this car a 2.8 Condition report and the seller said this "VERY NICE CAR. GOOD LOOKING BODY AND INTERIOR" . I drove over 2.5 hrs arriving at 7:50 AM. I went to the main entrance desk for help to find my car. I was informed by a guy that worked there, to drive to the lot and find my car along with a map to lot 7. So I did just that! I was meet by security ( Not a very nice old guy) only to find this is the TRA lot 7 tow out only.( I had NO idea of it not running) He said if I go back out he would get a tow truck to bring it out. I waited and waited 15 min then went to security to ask what was going on when she informed me I had to wait till 2pm per rules. I told her my situation and she sent me back to the main entrance dealer info to ask for assistance on a early tow out. Dealer assistance calls Security ( I was just there) and she told dealer info NO I had to wait and I could not go in the TRA lot. Believe me at that point I was not happy, nor was I kind after the goose chase to the brick wall. I had no intentions to buy any cars at this auction but I had no choice but to stay. The grilled pork Kabob was delicious I must say! At 1:15 I want back to security and asked if I could be the first car towed out and she said yes and I gave her the paperwork and waited. At 1:40 I seen the tow truck pull up got my papers and drove back to my car. I walked to the fence to make sure. I want back to my vehicle and waited till 2:15 and waked back to security and asked if he was getting my car she said yes. So I waited in my vehicle again till 2:35 when I walked to the fence two tow trucks parked next to each other talking with no car at tow! I was done being nice at that point! I want back to security and said " I know this is not your fault for their laziness and rude behavior but they are parked over there not doing their job and I DEMAND my car get towed out NOW!" She tried to radio them and no answer! She said I will text him, and at that minute the truck backed up to my car. It was towed out in less than 8 minutes! Yes I understand it takes a lot to run Maheim but the rude, no compassion, I get paid by the hour and could care less attitude just goes to show the lack of upper management enforcing proper work ethics within the company even if employees have to deal with issues they need to do their job in a professional manner and not like customers have no choice. I own a dealership and know what customer service is. Thank you for the first visit experience. I will do business with other Manheim locations.

Chris Vineyard

The absolute most unprofessional security staff Ive ever encountered, I have had multiple issues with them over the years and no resolution has ever been made. They limit their test drives to before 6pm on Thursdays and they do not let you test drive cars on the sale day (even if you show up 2.5 hours before the sale). If you do happen to test drive cars before half of the dealer trades are not even on the lot yet. If you enjoy purchasing questionable vehicles that cannot be inspected due to their unrealistic test drive times, this is the place for you! Enjoy the most unprofessional staff youll ever encounter!

8minsfromsol

My employer has me going here a few times a month for paperwork and business. Its always been a great and fantastic place to endure! There is a lot of commotion about due to the quick pace of auto auctioning Hut in all the hustle and bustle there is a whole office atmosphere behind the U shaped counter. Those women are fantastic at working together amidst the chaos!

Manohar Jagasia

This auction house is really huge - I am Told that it has about 15 to 20 K vehicles, at any time. The auction house is limited to licensed dealers, only. Apparently, they have all systems in place, to run efficiently, garages, repair trucks and security people etc.

Apple Lysol

Looks like a nice place to work. I was a temp for the manheim in flat rock and we worked here on thursdays during the auction and we also made vehicle drop offs. I filled out a application online and would love to get hired.

Gail Stiger

I do not remember the gentlemans name that help me with my car, but he needs a raise!! He was very informative and I love his customer service.. he gets a five star!!!!

Ashley Belton

Get junk cars or factory Cars. Not open to public these days. Has a nice cafe. Offers lots of services for dealers. Detailing, Body Work, Mechanics, Glass repair etc

Robin Stoll

Sorry, Mike. But you have NO idea how much it takes, to keep Manheim rolling smoothly. We try our best to make everyone happy. Nobodys perfect.

Chris Giles

Most of the semi, commercial drivers and porters drive like assholes so better look 6 times before walking anywhere

Tis Rachel

Their parking lot is a joke in multiple ways and holy hell are they some rude people

Jessica Day

This is a geat auction for dealers to find the cars their customers are looking for

Michele Zagor

Very pleasant people to work with. Got our car and it was an easy swift process.

Justin Reitnauer

Bought online and the staff was very helpful when I called with a few questions!