Jeff Wyler Honda of Colerain

Reviews 3

EL

Elizabeth S.

I drove an hour down to this dealership to see a specific car. When we asked to test drive it, it had been sitting so long, the battery was dead. While we waited for them to jump start it, we looked at some CR-Vs. Apparently that was a mistake. After we drove the 1st car, they immediately tried selling me on the CR-V. No biggie, I am always open to something better. The CR-V had no gas in it, so we had to wait for a gas can just to get to the gas station, the brakes were grinding the entire test drive. I know that brakes get rusty and grind after sitting for a while, but not for that long. They never sounded any better the whole time. It was a certified vehicle so they said they would look in to the problem. We went in to discuss the cars, I kept asking how much for the vehicles, but they would not tell me until after I gave them all of my information and signed several papers. They then made me sit and wait for about a half hour until they "worked" out the numbers. When he finally gave me the price for the CR-V, I explained that it was "WAY MORE THAN I WANTED TO SPEND." Rather than move on to the vehicle I came in there for, they then made me sit for another 15-20 minutes and a sales manager came over to try and go over the numbers again. I explained to him what I was there for and he didnt even know I had looked at the other car. I explained what I was looking for and how much I wanted to spend. At this point we had been at the dealer for several hours. So he sent us out with the car to get some lunch, they had to jump start the car again, and said he would replace the battery. I figured since they had all my info already, they would have worked the numbers out while we were gone. Of course not. We had to sit around for another half hour waiting for that, as well as sign more forms. They finally bring back some numbers that were nowhere near what I told him. So they send yet another sales manager over. I explain again what I am looking to spend, and he says he will see what he can do. In the end, we spent over 6 hours at this dealer and they never once tried to come close to what we were looking for. The cars were not very clean, scuffs that should have already been buffed out, sticky spots on the seat of one vehicle, something that looked like old gum in the other. They offered me $900 less than 2 other major dealerships had offered me for my trade in and refused to match it, I even had an appraisal form from one of them. They never once tried to negotiate the price of the vehicle, they only tried to extend the payments while tacking on overpriced options like warranty and gap insurance(btw, my bank charges 1/4 of the price on GAP insurance). This was the worst experience I have ever had with a dealership. When my wife and I tried to explain our frustration over how much time we had been there, the sales manager mocked us and said we were stretching it a bit. Really? Thats how you deal with a potential customer? After that I asked for my keys to my car back and we left. I should have walked out of there much earlier, lesson learned. I will never step foot in another Jeff Wyler dealership again, nor would I recommend it to anyone else.

NI

Nicki C

While I had previously only had fantastic service at this Hondas service department, their sales department has lost them my business in the future. I leased a car with them about a month and a half ago and the nightmare is STILL continuing!!! I will start by saying that my salesman, Brandon Turner, has been nothing but helpful. From working with me in person to answering my questions while he was on vacation, he has been very helpful. The problem, however, is everyone else in the dealership. Their receptionists have no idea whos actually in that day and whos not, and when you ask to speak to someone directly, it almost always goes to a voicemail anyways. My biggest problem so far has been actually receiving my license plate from these people on time. I was assured that it would be here a week before my temporary plate expired, and when it wasnt, I called back to have something figured out. The license plate was still at the DMV two days before my temp expired! I was told it was being overnighted to the dealer and then overnighted to me, and I would have it on the date of the expiration or the morning after. Fine. The morning after, it wasnt there, and when I asked to be put through to a manager, I was put on hold for ten minutes. When I finally got a manager, it was John Booth, who Brandon had been trying to get me in touch with to answer my questions for the past two weeks. I had called him multiple times and left messages and he NEVER called me back. He told me that I could come pick up a new temp plate, even though the one on my car was now a day expired. As I told him that I couldnt because I was leaving for a wedding for the weekend and then had to work on Monday, ideally with a not-expired plate, he told me that he didnt appreciate me yelling at him after he had solved my problem. Solved it?! Making me drive 20 minutes on an expired license plate to come fix your companys mistake that I had been trying to proactively solve for two weeks? After he hadnt returned any of my calls?? Also, was my voiced raised? Absolutely, but I was by no means yelling, using foul language, or even blaming him for the problems. The MOST unprofessional "manager" I have ever had the displeasure of speaking with. By the end of the conversation, he was practically barking at me over the phone. As a manager, I would have expected MUCH MORE in terms of customer service, especially after all of the problems I had been having with Jeff Wyler. I was already displeased, but John Booth has officially caused Jeff Wyler to lose my business and any recommendations for the salesman (Brandon) who was actually quite helpful, because I hope no one has to be treated as disrespectfully as I was. Fingers crossed I actually receive a real license plate before my new temp one expires in August.

MI

Michael Schoech

My goal was to buy and negotiate a new 2013 Honda Accord online thru email due to my schedule. Unfortunately, I was unable to do this with Jeff Wyler Honda Colerain. I dealt exclusively with Conrad Barnes. I received a decent initial price quote from Jeff Wyler Colerain. When I explained I received a better offer from a competing dealer, they stated they would absolutely beat the price and asked me to print off the quote and bring to the dealership. I politely requested that Conrad give me a quote online and send me an official offer via PDF file. I was told that he was not permitted due to this because it was against company policy (Jeff Wyler) to go lower than initial internet pricing unless it was in person at the dealership. I explained that several other dealerships (Performance and Kings Honda) had given me PDF official offers and hoped that they could do the same. Here was part of Conrads response - "I can appreciate your position. I apologize. We make it easy. You bring your quote with you and we beat it. Its that easy. I guess there is a reason why you dont want to do this but Im not sure why. We will make it worth your while for stopping out." Then, I politely thanked him and stated I understand that he could not compete for my business. Conrad then stated, " I can compete and I WILL get you the best price by hundreds of dollars but I need you to bring these quotes in that you have. Thats all. Its that easy. If its this easy, I am confused why someone wouldnt take 15 minutes out of their schedule to save hundreds of dollars. You can bring them in on your phone or print them out. When someone isnt willing to do this to save additional money, there must be a reason. Thanks for the opportunity." I explained to him my reasoning for negotiating thru email and sent him the breakdown of the other dealers OTD price. Finally, he explained that he thought I was using him as leverage to negotiate with other dealers and would not send me another offer thru email. I understand why dealership and Conrad wanted to get me into the dealership, but his tone was fairly passive aggressive and not polite. They wanted me in their in order for them to get the best price and did not want to lose my business. It is much harder for me to negotiate with other dealers if I have to physically drive and speak to each one. The internet / email negotiation takes away much of the control and ability to make the most money for the dealers. I would not recommend Jeff Wyler if you would like to negotiate online.