|Pet Supply Store
|4900 Rogers Ave #102a, Fort Smith, AR 72903, USA
|9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM
DO NOT LEAVE YOUR DOG AT THIS LOCATION FOR GROOMING. The grooming staff is lazy, haphazard, and mistreats animals. I would give the store ZERO STARS, but Google requires at least one star to post. Back Story : We recently moved to Fort Smith, and our medium-sized dog needed a bath. He is a fully trained, 8-year-old, deaf, rescue dog that knows sign language. We had frequented the Fayetteville location for over a year, where my dog was loved. He received nothing but compliments from the Fayetteville staff. They treated him kindly, and always accomplished all the grooming tasks within the allotted appointment time. Their only comment was that my dog tends to chew when nervous, so the staff would laugh about how he would eat through the tiny blue leashes that they typically use for grooming. Fayetteville has a great grooming department. Therefore, I assumed that the Fort Smith location would be the same. WRONG. (Update - I have since rated the Fayetteville location with a five star review.) My Experience : I made a 10:30am appointment for my dog on a week day at the Fort Smith location, to get the standard bath package with nails and ears. Then, I called to confirm that his shot records were on file since it was our first time. When we arrived, there were three tall women working in the grooming department. I informed them that my dog was deaf and responded to sign language. Also, I let them know that he tends to chew when nervous and left his indestructable leash with them for their use. All three women were larger than any staff member we had worked with in Fayetteville. I had full confidence that they would be able to gently give my medium-sized dog a bath. Two hours later, they called me complaining that they could not bathe him so I needed to come pick him up. I immediately went to get him because I was concerned about the lengthy amount of time that he had been there with "no bath." When I arrived, I stood there for 10 minutes without being noticed. Once I was noticed, it took another 10 minutes to receive my dog. I was negatively told that they "could not possibly restrain him. He had chewed through two tiny blue leashes, and therefore they could not give him a bath." I asked if they were able to accomplish any of the grooming tasks in the two hours that he had been there. To which they replied, they were able to clip his nails and clean his ears. I had no way to check his ears, but his nails were clipped. I left immediately with no comment, even though I was extremely upset. I wanted to know how they were able to restrain him to clip his nails, but could not give him a bath in a two hour time period. I concluded that they were either lying and / or lazy and just didnt want to finish his appointment. At this time, I decided that I would never go back to the Fort Smith location again. After the Incident / Same Day : Once we got home, I noticed that my dog was acting sad and docile. He would not leave my side, was following me from room to room, and hanging his head at my feet. So I sat down next to him and began rubbing his belly. This is when I found that he had fresh raw spots and bruises from the groomer on his armpit, knee, and inner thigh. Please see attached photo. I was irate. The grooming staff at this Fort Smith location hurt my dog in some act of cruel restraint, and never informed me of any accidents or wounds upon pickup. They only blamed him incessantly for not being able to receive a bath. My dog had never shown signs of cruel restraint when he came home from the Fayetteville location. My boyfriend and veterinary nurses have also been able to easily give our dog a bath hundreds of times, without ever marring him. For all of these reasons, I am writing this serious complaint in the form of a Google review. Others need to be informed of the hateful grooming staff at this PetSmart location in Fort Smith, AR. I will never return to this store, and I strongly advise others to stay away. DO NOT LEAVE YOUR DOG AT THIS LOCATION FOR GROOMING. ZERO STARS.
east texas outdoors man
Place is a sad excuse for a pet store . Called the police on me and my dogs . We was near the front door out side in the shade with my three dogs . We travel from town to town looking for work and sometimes we need a break and decided that because this is a pet store it would be good if to be here and cool of. My Sheppard / Pit named Maddie barks at every dog he sees so if that was the problem then Im sorry but if yall have a problem with us being there then grow a pair and tell us rather then called the police . Also to the manager who was there ( 12:30 ish whensday morning July 19th ) your rude response was heard and believe me your as pathetic as they come
Will NEVER buy something at petsmart ever again they sold us a sick guinea pig and at the time of purchase they did not tell us it was sick all they told us was if we had any problems we could bring it back and they would take it to the vet. Not even having the guinea pig 1 week and it died. When I called they told me I would have to bring the dead guinea pig into the store to get my money back then proceed to tell me that it was sick at the time of purchase. The worse customer service ever. I do not recommend going to petsmart ever.
i will never go here again. They tell you that you have an appointment, and when you show up, oh we must have computer problems. We will have to reschedule. They have been pulling this for over a year. Dont take an elderly dog there. They wont do it and will call you and make you come get them and make a ton of excuses. This place is dead to me, and Ive talked to others that feel the same way. Dont use their grooming department.
Signed up for dog training class twice. First time we signed up, we showed up in the day of class & were told it was a schedule mistake. Gave us a new schedule for class that started 1 month later & now on the day of the first class they dont have a trainer & did not bother to call to let us know. They did charge us however for the class in advance. I guess everything sucks in fort smith.
We have taken our dogs to get bathed twice now and have been happy with the results both times. The associates are very knowledgeable about the products that they have and are eager to share that information with you. I have found a good place to buy my pet supplies and have my pet babies groomed.
Made a trip to this store to buy some cheap tetra fish. I was told the "petcare specialist" was gone and would be back in 30 minutes. It would be against company policy for anyone else to get fish for me.....unbelievable
My favotite pet store at the moment! Dont have many pets but, they have plenty of supplies! I love their Fancy Hermit Crabs. :)
The place is well stock and the staff is very friendly and helpful. Great deals and the animals they keep are well cared for.