Upstate Auto Credit Henrietta

Category:	Car Dealer
Address:	3485 W Henrietta Rd, Rochester, NY 14623, USA
Phone:	+1 585-359-2277
Site:	upstateautocredit.com
Rating:	4.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM Closed

Location

Photos 30

Reviews 9

Lauren Grossman

Otis Leach, our salesperson at Upstate Auto, really went out of his way to ensure the BEST customer service experience. We arrived on Saturday afternoon, and left knowing we were getting a car that exceeded our expectations. Otis worked with us (and was extremely patient and good-natured) and found us a 2010 Kia Soul with 29,000 miles. The car had just arrived on the lot, so it wasnt "ready to go", but we needed to leave knowing we could have the car by Monday, as we only have one vehicle and my husband was assigned to a project out of state. Otis made 100% sure that everything that needed to be completed for us to get the car on time was complete before we left on Saturday. Monday morning, Otis gave me a call and DROVE TO MY HOUSE AND PICKED ME UP! so that I could have the car. I cannot say enough how much it means to me that Otis made my car buying experience so easy. This was our second purchase from Upstate Auto, and our first from Otis, and I plan to continue to purchase my cars from both in the future. My experience was exactly how you hope your car buying goes: minimal time and effort on your part with complete satisfaction and a car you love. Thanks again, Otis and Upstate Auto. I would recommend you to anyone!

Daniel Rosario

My experience at "Upstate Auto Credit" was "Truly Gratifying." Otis Leach worked with me and found me the perfect vehicle for my family. I had a small pick up that only fit two small children (which are my kids) and myself but I needed something a little bit bigger so the three of us could fit comfortably. Previously I went through a divorce so to say the least my credit wasnt in the best condition. Needless to say UAC came through for me. They really helped me out. I worked with Otis.... and man! words cant express the joy I feel. If you get to read this Otis, thank you so much sir! You made me feel comfortable, unalike other dealerships Ive been to and you were so genuine and patient. I now am sitting in a silver 2011 Hyundai Sonata and Im loving every minute in it. Literally it makes me want to take a road trip : )

Elisa Hale

I am a returning Upstate Auto Credit customer. The staff are especially charismatic and really take your needs into consideration throughout the entire process. I most appreciate the consistent communication and follow-up. I could have gone to any dealership for a new car; I chose to come Upstate Auto Credit again for the experience. Its honest, quick, and umcomplicated. I absolutely love my new car and couldnt be happier or more confident with my selection (2006 Chrysler Sebring GTC Convertible!). The quality of the vehicles available and the service provided is unmatched. I will continue to do business with this location in the future. A special thanks to Otis Leach, he is the man! Highly recommended to anyone looking for a quick way to replace a vehicle or build up, even maintain, their credit. Thank you!

Linda Perkins

I had a really bad experience with Lorn today from Upstate auto she called said I owned a car payment very rudely I told her I had paid the car payment one payment ahead as I dont alway have my credit card on me as that card is shared between me and my son. Very rudely she said that is alway the excuse. Lorn needs to take a customer service course and learn how to talk to people. I to am in collections and Id I talked to my customers the way she does I would be fired in a heart beat. On a better note I do think Upstate is a great company and I had a great experience with the sales man who sold me the car at Upstate Auto in Greece, NY and would recommend Upstae to anyone who needs to purchase an automobile. experience with Kevin at Upstate on Ridge Road on Greece, NY and would recommend

Christine Daves

The professionals at Upstate Auto Credit are fantastic! I was fortunate to have Mr. Otis Leach as my guide through the whole process of buying the car; I was riding the bus back and forth to work...everywhere. I had seen the seen the aids, went by it regularly...and thought Ive had enough. I came in to Upstate Auto Credit and even with not so pretty credit was able to find a car that was for me; even more it was the one I look at on the way in. So, I would try it out; there is not a thing to lose and I can sleep in more in the morning; not to mention my life is a lot easier. I found Mr. Otis who explained the whole process start to finish, options, and was able to find a way; I am so grateful to Mr. Otis and Upstate Auto Credit!

S Berry

This is the place to go if you looking to buy a very nice vehicle!!! The staff is awesome!! They will work with you to get you the car you want...Shane is just the perfect salesman! This place and the staff in it make you feel like you are the only person in the office. We never once felt like we were at a car dealership, It was like doing business with a neighbor!! Other dealerships with salesmen standing around in their 3 peice suits makeing you feel like you dont belong there is NOT this place..Everyone in the office is very nice and friendly...No pressure to buy the most expensive car on the lot...Thank You Shane and Upstate Auto for making my daughters first time buying an awesome experience!

Erich Burroughs

I purchased a 2011 Impala 2 months ago from upstate. Its been in the shop over 10 time and needed a new transmission. During the latest issue that occurred on 7/3/2016, I lost power steering, all breaks, the motor and the headlights at 10pm in pitch black. I was moving at 65mph when everything went all at once. I nearly died in this car. They said the battery got warm and drained but they couldnt say why. The manager Kyle Tedeschi avoided my calls and his boss Michele Myers said she was unwilling to negotiate returning the vehicle or a warranty extension. If you value your life, I beg you not to get a car here.

LA FAMILIA EREN

I went in so ready for a denial to my circumstances and wore a heavy heart. Satoya Smith heard my story and asked vital questions only and before i could have her even ask i knew which car id settle for......my payments are slightly higher unfortunately but for my situation its to be expected....i had faith in allah that he would give me peace and i found something i can drive off in TODAY!!! No money down but i traded my saab! Thank you Satoya Smith from the bottom of my heart for listening.....i know i seem like a nut but i found peace with this and i couldnt have done it without YOU. ERYN

Jagan Jacob

Kevin Fitzpatrick and team at Upstate Auto Credit helped me purchase my first car in the US. As an international student, I was finding it difficult to obtain financing. When other big dealerships couldnt help me, Kevin and Upstate Auto came up big! If there is anyone reading this review and is looking for a vehicle, I strongly urge you to visit Upstate auto in Henrietta. The staff are friendly and wont try to rip you off. They dont play any games and try to trick you. Thanks Kevin, Bo, Satoya. PS: Kevin, stay awesome my friend!