|Address:||736 S Main Ave, Scranton, PA 18504, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 9AM–3PM Closed|
James Richard Jones
Bought my jetta 8 months ago and have had it in the shop 2 times already for transmission problems. The first time my car was in the shop for a week. I have been lucky enough that the services were covered under my warranty, but everything is a problem with this dealership. I fought with them tirelessly to give me a loaner vehicle while my car was in the shop, but they had every excuse in the book. My car was CPO, so a loaner service was not included in the warranty, but how do you sell someone a car with transmission issues and not offer a loaner when you need to perform work on it that takes a week? I was told that I was being "worked with" when they ever so graciously offered a car rental from enterprise that I would need to pay for out of pocket, in addition to my car payment for a car that I cant drive and when I could, I drive with fear of the transmission going. I will never ever ever ever buy another car from Kelly Volkswagen. I will also never recommend anyone to buy a car here.
Cant speak higher of Kelly VW. They were awesome through the whole purchasing process. Car only had one key, so they had one made for me and. For servicing, their online appointment booking was VERY easy and convenient. Service guys are exceptionally pleasant. They made sure I had a ride to wherever I needed and a ride to pick up the car. Upon calling me to let me know my car was finished they informed me that they had also rotated the tires, topped off the fluids, checked the wipers and made suggestions about future maintenance. VERY PLEASANT and go above and beyond to make sure youre happy and car is running good!
A Private User
These guys saved my tail today! The VW dealership in Coney Island worked on my car last week and broke the controls to the fuel tank door. I didnt discover this until I was in PA and running out of gas. Kellys was able to make the repair, on a Saturday (when theyre normally closed) without an appointment in under 20 minutes. I am SO thankful for their service and will definitely be returning in the future if/when work is needed.
I spoke with Jeff today to get parts for my car.. I have purchased A LOT Of parts from them in the past. I asked what the best price was for the said parts. And was told, "that is great, but the price I gave you IS the price. " Needless to say, that I will order my VW parts from someplace else from now on. HORRIBLE customer service.
Michael in the Service Department was extremely helpful and provided us with a terrific automotive repair experience. He went as far at to contact our former dealer in Conn. to inquire about a possible warranty for road side coverage to cover my pothole damaged wheel. Fast, efficient, and above and beyond service. Way to go Kelly!
After purchasing a defective car from this dealer, they gave us no assistance in resolving the issue, other than offering to help us purchase ANOTHER car from them. I do not advise anyone to go here, and I honestly warn everyone I know from thinking about buying a VW at all. They do not stand behind their product.
Mike in service was fantastic. He bailed me out when I had a flat tire today at 4, even though they were about to close he stayed after and mounted a new tire for me. I cant believe some of the other reviews, I was given nothing but kindness and was really bailed out! Im recommending them to everyone I know
This is the worst dealership to ever go through. I do not recommend at all. It took them three weeks to figure out what was wrong with the car. When we went to go pick it up they decided to close early because of the holiday!! Do not go here. The cars are crap too
Purchased 7 cars from this dealership with the seventh being last week. Sales person Pat stayed much later than the closing time to accommodate my schedule. Thank you!
Honest salesman. Very easy to work with. No haggling at all. And I mean at all. They actually make you feel comfortable and not like your signing you life away.
All I need is an oil change and light bulb switch.. Im sitting here for almost 3 hours and still no word!!
Never any issues or pressure coming here for sales or service. Great group of folks they have on staff!
Small family run business with honest employees and great customer service .
Salesman helped and answered questions, not pushy like some.
Great place to buy a car, always very helpful.
Great parts department.