Winner Subaru

Category:	Subaru Dealer
Address:	1387 N Dupont Hwy, Dover, DE 19901, USA
Phone:	+1 302-734-8200
Site:	winnersubaru.com
Rating:	4.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

Photos 100

Reviews 7

Ashley Rodriguez

The people who sold me my vehicle are the absolute WORST at customer service. They NEVER call me back and are taking their sweet time dealing with my tags. I have called several times and tried to resolve the issue for A MONTH now, to no avail. My salesperson said he would overnight me two items about two weeks ago- neither of which Ive seen or heard about- one is a personal item I left in the car and the other item are the four mats that go in my car. Ive probably called the dealership over a dozen times and have only spoken to my salesperson twice and the manager (who also sold me my car) once. Ive left plenty of messages which are never returned and Ive only spoken to them if I happen to catch them at their desk. I live out of state so its absolutely ridiculous that Im considering driving to Dover just to solve the issue. Furthermore, in my last call with the salesperson, he was unbelievably rude to me. The woman who is supposed to be dealing with my tags said she would call me back and I only have a certain amount of time before I lose my vanity license plate. I have done everything on my end (including solving the insurance and calling the DMV to make this easier for the dealership) and yet my hands are tied because everything Im waiting for is on their end. Any dealership who treats their customers with this much disregard should not receive anymore business. At this point, I just want my items mailed to me and my tags to be figured out so that I can be done dealing with these people. I would highly recommend that anyone looking for a vehicle, PLEASE for the love of everything, purchase your car at a different dealership.

Leighann Jones

Would not recommend this dealership to anyone. I bought a used Jeep Grand Cherokee from this dealer about three months ago. I noticed a grinding noise in between two speeds a few days after purchasing the car and took it back to them since it was under warranty. Since then, the car has been in and out of their shop for various reasons. Each time the car goes in to the shop, it comes out with another problem. On one occurrence, they attempted to diagnose a problem with the car, broke a cable, and then instead of replacing the cable, the zip-tied it back into place. They have made several attempts to fix the problem that the car originally went in for, but have still not fixed it. I was told by their service manager that if I turned the radio up loud enough, I wouldnt hear a thing... And to top everything off, after replacing some parts on my car a few weeks ago, my car now violently shakes during acceleration. Again, because it is under warranty, I returned to their shop, which was obviously a big mistake. Not even a day after it was in their possession, I began to notice very loud grinding noises coming from the front end which progressed to buckling noises, more grinding, and now I cannot drive the car at all. I have made multiple attempts to contact the owner of Winner Subaru, all of which have been unsuccessful. Needless to say, I will not be returning here for another purchase or to have my car serviced after they fix it. They have made my first car buying experience a complete nightmare. Save your time and money and DO NOT get involved with this dealership.

Chris Lawless

After being snubbed by another car dealership and visiting dealership after dealership, my wife and I finally found our way to Winner Subaru. After we started browsing we were met by James Bifferato, from the moment he greeted us I knew we were at the right place. My wife and I were looking for a smaller SUV, a good family starting car, James took the time and walked us around showing us all of options and explaining all the safety features and everything that went into the various cars. He was very knowledgeable answering questions from MPG to "How easy is it clean up kids messes". He definitely made the car buying experience easy with no added pressure. He reassured us that he was not going to send us home with anything less than the car that was the right fit, for the right price and the car we loved. Im definitely not upset that I stopped at Winner Subaru, not only did I buy the perfect fit, but I found a place I can send all my friends and family knowing they are in good hands! Thanks James and all the Winner Subaru Team!

judy brown

I purchased my car a 2014 subaru outback in October 2013 and my salesman name was Chris, he made the experience quite fun along with the finance man they were very entertaining to say the least I was very satisfied with the deal that I made. I just love the car and the safety ratings are an extra bonus.I had always wanted to buy one because I liked the way the car looked but for some reason always purchased another make I dont know if it was because the selection wasnt there with the previous owners, you cant say that now because WINNER SUBARU has one of the best selections to choose from. They introduced me to everyone that I may or will have contact with in the future for service and that was a nice experience too they were all very nice and friendly people. I would not hesitate to recommend this dealership or brand of vehicle to anyone.

James Misselwitz

As a former Subaru employee and now a happy retiree, I wanted to point out the exceptional service I received in my recent visit to Winner Subaru in Dover, DE. It began the minute I pulled into the service area, I was meet with prompt recognition by Carol Northcutt the Service Advisor. She thoroughly explained and completed the multipoint inspection service plan. In my opinion Carol exuded competence and courteousness. The surprising part was her passion for Subaru. I felt as though she loved Subaru as I always have. When my Outback servicing was finished I received an immediate phone call that my car was ready for pick up. A day later I received a phone call to make sure that my Outback service was satisfactory, then I received a thank you note, and now a survey to comment on my outstanding experience I had with Winner Subaru. Jan Brett

Tanja Lee

We had a wonderful experience at Winner Subaru! A big thank you to Mike! He was so friendly and right off the bat made our first time car buying experience super comfortable and not stressful! He has that family friend vibe so we felt super comfortable with him. He took his time with us and helped us find the perfect car for our little family. He knew we were expecting our first child and we have pets so he kept space and convenience as a must for our new car! We ended up loving the Subaru Forester! The size is exactly what we needed and more! At the end he gave us a Winner Subaru teddy bear for the baby when he arrives! Its currently in the car seat (which fits perfectly with plenty of room) in our car! So ask for Mike if youre shopping for a new car! He makes sure all your car needs and wants are met!

Andrew Littleton

I stopped by the dealership being "that customer" not having any clue what I wanted. I spoke with Tom E, and he showed me about 5 different cars. He even let me take one home! After deciding it wasnt right for me, I took it back the next day, and started looking at other dealerships. I received a call that night from Tom stating that he had found me the perfect vehicle! I came in the next morning, and he was right! I spoke to the finance manager Josh, who gave me a great interest rate, and a payment MUCH lower than what I was expecting. Not to mention he got me a great deal on an extended warranty(with no deductible!). I am confident that I got the best deal available. Whether you are a car buying professional, or in the "just looking" phase, I would highly suggest this team!