|Category:||Land Rover Dealer|
|Address:||70 Cedar Swamp Rd, Glen Cove, NY 11542, USA|
|Working:||8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 9AM–6PM Closed|
Land Rover is Horrible! I have personally only dealt with land rover of glen cove, and Land Rovers corporate head courters. But what i can tell you is that all the talk you always hear about land rovers breaking down OFTEN and not being reliable is VERY true. The company itself also does not stand behind their cars. I myself own a Range Rover Sport Autobiography edition. (MY VEHICLE WAS IN THE LAND ROVER GLEN COVE SHOP FOR A TOTAL OF OVER 100 DAYS OVER A 3 YEAR LEASE) Since i have had the car (2011 brand new) the suspension has had numerous issues and had to go into the shop. Sometimes only weeks after getting back out of the shop. The transmission also has been having problems for the past 2 years, yet land rover cant seem to find the problem, so that is still ongoing. Had a problem where something in my engine was loudly knocking the entire time i would drive, and i was told i would have to wait two weeks for them to have room for me to bring in the car. I argued and they allowed me to bring it within a day or so. Even had an issue where once when i picked up my vehicle from land rovers service, my sunroof wouldnt open. We found out this was because my roof got dented while being in land rovers shop. At first land rover refused to fix the damages until the BBB got involved. My point here is, if you decide to buy a land rover, be prepared for all the extra expenses you will incur as they overcharge you EXTREMELY on every service or anything done to the car. Also be prepared to get one of the many FAULTY CARS land rover sells people and have to bring it back in for repairs constantly (in which case you will probably wind up driving around in a loaner car (if they even give you one at all) for a decent amount of the time you own/lease the vehicle, worth much less then the car you are paying for. Oh and most of all, be prepared to NOT BE a "valued customer". I clearly am not considering they still have me in a vehicle that constantly breaks down and wont do anything about it. Horrible company with a horrible customer satisfaction.
This has to be the first review and by far the worst experience at a car dealer me and my husband have ever had. Where do we begin, we been chasing (KEN BERMAN) from sales for over a month to make a deal happen. We were looking to get a 2016 Supercharged v8 with excellent credit and wanted to put $15,000 Down. Ive gotten better customer service at a KIA and Mazda dealer. For starters KEN BERMAN calls me on March 31th and say the the car you wanted is not available, but we got you a 2016 Sport SE (BASE MODEL) when can you come in? I stated I do not want that car and would like to work on something different. His reply THIS IS THE ONLY CAR YOU CAN HAVE! In a very rude tone. I spoke to my husband and we decided to go down and at least look at the car and test drive it. About 5 minutes later KEN BERMAN starts blowing up our phone and trying to plan out a location to meet us to SIGN the contracts!? What?? If I am not mistaken that would absolutely not be accepted by Auto Lenders for there contracts to be signed off site. After telling him I was at work all day and not free till the next day. I told him why would I sign a car I have not yet see, touched or test drove? Ken Bermans response was this is the (CAR Business) me and Brian the finance mgr have goals and bonus to hits quote his word "YOU HAVE TO SIGN THESE CONTRACTS TODAY OR NO DEAL AND WE KEEP YOUR DEOSIT" ?????? I told him you have to refund me my deposit just as you stated if the deal didnt go through. He said we are keeping your money for transportation and I am not going to argue with you. I have purchased many luxury cars from many dealers and service here is terrible. Stay away from this Money thirsty dealer and its rude sales (KEN BERMAN). What ever you do deal with someone else in sales and do not leave a deposit until you see If your approved on the car you came in for and see your payments.
Purchased an Evoque that was sold to me as new (it had been a service loaner, I knew it had 1,000 miles on it) two years ago. The sales people were nice and overall it went really well...or so I thought. Fast forward forward and a couple weeks ago and I tried to trade the car in. I was told by a different dealer that the car had been in a major accident and was worth $5,000 less than it normally would be. I had never been in an accident with it but come to find the car had been in a major accident when it was a loaner car. I called Land Rover Glen Cove in hopes that they would rectify this and long story short they most certainly did not. They tried to ignore me, they didnt return emails and phone calls. After a week of trying and several calls the dealer finally made me a trade in offer... for less than the lowest trade in valuation on KBB. I got the General Manager on the phone and she never apologized, she said the original sales person probably never knew about the accident which is laughable. She only offered an additional $500 to match the absolute lowest trade in valuation, still $2,500 less than what the car is worth on KBB and $3,000 less what I owe on it. Honestly if they would just have given me a fair trade in, at this point I would accept it, let alone actually do the right thing by a customer whom they sold a new car that had been crashed. Im sure most people at the dealer are good people but I just got treated like a number, a profit margin and not a real person, let alone how anyone would expect to be treated at a luxury car dealer. Ive had better experiences at Honda. I really liked my car but Im sad to say that this ruins me from ever purchasing a Range Rover again (let alone Land Rover Glen Cove), since this is how they treat their customers.
PEOPLE BEWARE OF THIS LANDROVER GLENCOVE! I have my car there to repair. The service advisor Melanie sent me the proposal and price after the service manager Eric and she have inspected the damages Surprise surprise, without my consent they have more things fixed on my car and now holding it hostage until I pay.the amount which is different from a bit more than 3k to now more than 9k I told them yet my car insurance paid for the estimated damages but I ONLY agreed to let Landrover take care those were proposed and I have agreed to because their service is bottom of the line, unprofessional and extensive delay for services, no returning phone calls and nasty emails. I have asked many itemize bill but never get one. This is unacceptable for a supposed high end car dealer. DO NOT BUY OR GO TO THEM FOR YOUR CAR REPAIR PLEASE. Just wanted to add more of the worse services that LR Glen Cove did; Today 07/28/2017 after almost 2 months my car was holding hostage for more payment, I went to pick up my car as my attorney and their agreed with the terms. Again surprise,surprise - my car bumper has the noticeable scratch, the cars both left and right weather strips have damages! Although, I have called yesterday to the service manager Eric Howard and indicated that I wanted my car to be inspected before it would release to me but obviously inspection was not done. He harassed me when i mentioned these defects to him. He should not be there if he does not want to serve customers in a professional manner. Land Rover should train their service managers especially at Glen cover site because Customer Always Right Dr. Tran