Landmark Chrysler Dodge Jeep RAM Athens

Reviews 3

KI

Kimberly Beck

I did not have that great of credit, and was shocked and thankful to be approved. Unfortunately I had no choice in the car selection because of my credit. I was put into something that I was told I could trade in in a year after 1 year of good payments to get something I would like. Hated the color. But its a very nice suv. I was put in a used 2013 Journey SE. The car was filthy inside and out. I was told all they do when they receive a car is vacuum and wash. Nothing else. There were food smudges and crumbs galore. The Carfax stated that when the car was received at their dealership in December 2015... 10 months ago, but it had 5000 less miles on it. And owned by no one since. So I was unsure of how those miles were added sitting in a lot. I also was told the car had a 125 point inspection upon arrival... but as I looked over the vehicle, there were several leaves and debris in the air filter. It was dirty. I was promised a detail to clean up all of the food and smudges, but being the process took too long, they asked me to come back the next day. I would receive the detail, and a new filter. When I came back the next day... I arrived after a little after 1pm, and waited 3 hours for a simple air filter pop in and a cleaning. They provide coffee only. Getting the suv back took several employees to locate it, which as we walked around, not to my surprise, the detail crew was standing around in a circle goofing off (hopefully on break). But they had no idea where the suv was. My salesperson who was wonderful through all this was the one doing what he could to help find my car and try to make it right. I felt maybe because my credit, or purchasing used may have put me on the back burner or not as important list there as far as service to the customers. When I finally saw my car... nothing had changed but a car wash. It still hadnt been detailed. I was told that thats not what they do. So I waited over 3 hours for nothing. I could have put in the air filter myself in less than 5 minutes. I still had to go home and detail my new to me car from a dealership myself. I was very disappointed and fear going back for service at all. I miss Nissan. They make sure everything is done to the customers standard. And provide a full refreshments bar while you wait. And if anything goes wrong, they comp you the next visit or give you some kind of discount and apology. I received none of this from this dealership. Only had a great salesman Donald Bentley trying to make up for the companies lack of good customer service. After $800 down for a used car and $436 a month for a grand total of over $31,000.. I expected a little appreciation. They did what they could for me to make the sell, friendly etc. But after that.. it seemed it didnt matter anymore. Used car or not, poor credit or not, from their company-- I just expected way better. Thankful, but very disappointed. I may go back to Nissan dealership for them to work on my dodge... just seems smarter. Only positive to want to come back is the great service Donald Bentley provided not only to me, but my best friend Adam Rice who also made a purchase there couple days prior to me. He is the one that suggested Donald Bentley. And he definitely lived up to his referral.

SU

Supreme Hooper

The worst experience imaginable I purchased a car in March 2016 (2015 Kia Optima) from Landmark Athens Chrysler Jeep. In 1 1/2 months (May 2016)the car stopped on me. I was informed by them that it needed a new motor. They said they would replace it with a new one. They told me they sent it to Kia of Morrow, GA. They kept the car up to 1 month. They provided me with a rental. When I got my car back it was working for 1 month and it stopped on me again (July 3, 2016). I had relocated to the Savannah, GA area during this time. The car was taken to Kia of Savannah thinking the warranty would take care of the car again. I found out the Landmark Athens dealer never put the car in service for a new engine but did patch work to give me the car back. The warranty company had provided the necessary repair to the dealer but the dealer didnt do what they were required to do. The warranty company and the Kia dealer both stated the Landmark dealer is responsible for repairs. They denied it and said they would not do it. Upon getting legal consultation and notifying them of this they decided to admit they would take care of the repairs and were informed of the amount by Kia of Savannah. It took 7 weeks for them to finally agree to repairs. Once repairs was made (Aug. 23, 2016) the Kia of Savannah was awaiting the labor cost (they were only provided the motor). The Service Manager Mike Goodman in Athens contacted me and said I was responsible for the labor fees. Keep in mind he informed me and Kia of Savannah prior to them servicing the car that they would take care of the bill of labor of $1500.00. I have made over 100s of phone calls to the Landmark dealership and they have contacted me and my mom of only about 5 times indicating that they would take care of the job and they have failed to do so. Kia of Savannah and the warranty company are both aware of this situation as they have sympathized with me and their hands were tied. I have contacted the GM of Landmark who seemed to be cooperative a few times but also gave me the run around. They are trying to require me to pay the fees when it is their fault because it is still under warranty and they basically did other things. I was asking that they pay me $75 for each week that I had to ask for a ride to and from work which equals 7 weeks of a total of $525 and that they pay the labor fee for the Kia of Savannah to perform the work that the dealer (Landmark) was supposed to have done the first time. They are unprofessional by not answering phone calls, returning phone calls, and passing the responsibility to others. The only way they began to return calls is by indicating you are taking legal action. I have asked for information to speak to the owner Mr. Mike Baloney or Fred Baloney and no one will give me the information to try and resolve this matter.

WA

Walter Lane

Dont go to the Service department if you want reliable professional work. I brought my jeep in because I was having oil pressure issues that i could not diagnose myself. Turns out i needed new crank and cam bearings. I understand that is an extensive and expensive fix. No problems there as i already knew that could have been the worst case scenario for oil pressure issues. Where Landmark went wrong is the customer service and finished product. As far as service goes, i was left in the dark after four or five days. My service rep got moved to a different department after the first week. Prior to his move i was getting daily updates, which was great!. After that, getting in touch with someone was like pulling teeth. I left messages and never got call backs, i called multiple times without any answers, i then called from a different phone and immediately got an answer (screening calls?). The repairs took over three weeks when originally i was told it would take at most a week and a half. When i was called and informed my jeep was ready to pick up, i was told that they couldnt (or wouldnt) attach the exhaust pipe to the exhaust manifold, so it was a bit louder. That was an understatement. The rep said he thought it sounded good. I begged to differ. I had to take it to a muffler repair shop today and one hour and fifty bucks later, it is fixed. No clue why they wouldnt just fix it themselves if it was that easy. Furthermore, my electronics are all screwy (one headlight dimmed, radio acting sporadic, keyless entry sporadic). I looked under the hood and did a diagnostic myself only to find that when they put the engine back in the vehicle, the ground wire connecting the battery to the chassis broke off. I will have to buy more parts and tools to fix this tomorrow. Long story short, i expected more out of certified jeep mechanics, not the amateur work i got from Landmark Dodge. Especially since i paid them $1600 and got back a vehicle that only kind of works. With a price tag like that i shouldnt have to clean up the mess they made of my jeep. I can only imagine what other mistakes and oversights i will discover in the coming weeks. DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE.