|18555 Eastex Freeway Service Rd, Humble, TX 77338, USA
|9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM Closed
I recently purchased my car from Texan Dodge, a brand new 2017 Dodge Challenger SXT Plus. Three days after I purchased the car the screen started to mess up. It was freezing, not going off when I turned the car off, moving my apps at the bottom of the screen by its self and making a really loud beeping sound as if I was hitting the buttons on the screen. Not only is that loud and annoying when you drive the car, but if youre talking to someone on Bluetooth they can hear it as well and hurts their ears. The fan in my driver seat sometimes doesnt even work. When I called Texan Dodge to tell them about the issue they said I had to make an appointment. Which I understand, but I had just purchased the car and they sold me a car that was defective. Really disappointed... now almost a month later I tried to set up another appointment about the same issue. I can make the appointment, but it will take them a day or a day in a half to service the car. Thats fine and everything, but I also have other things to do such as work. When I asked about getting a loaner vehicle they told me they dont loan vehicles, that was a shock to me because when I purchased the car I was told I would get a loaner anytime I took my car into service. I have all of this warranty and GAP through them, but I cant even get a loaner. Their shuttle only takes you a 15miles radius. That wont get me to work or back home. Very disappointed in the dealership and service department. Also expect a long waiting time trying to speak to a service advisor or manager. After being transferred to the service advisor she put me on hold right away and then I waited for about 10mins and was transferred to the main desk. She then transferred me back to the lady who makes appointments. I asked her to transfer me to a manager and she did which I waited for another 10mins. He didnt answer so I left a voicemail and didnt receive a call back. I tried calling one more time and still got a run around being transferred for about 30mins and no one answering. I was transferred to a different service manager who didnt answer the phone either. Again very disappointed with the service. Once they sell you a car youre pretty much on your own trying to get it fixed without any help. ***EDITED*** Late review but, after I wrote my experience I received a call 15mins. later from Texan Dodge. A lady name Diana spoke with me and asked me what issues I was having. She asked when I was able to bring it in and had a car reserved for me so I didnt have to wait for them. When I arrived at the dealership I met Rodney and he called Joe (a service advisor) to help me out. Joe took care of me right away and showed me where to pick up my reserved car. The same day I received a call saying my car was ready for pick up. I was explained that I needed to wait for Chrysler to send out an update since the car was so new. When I arrived back at the dealership I dropped off the rental and spoke with Joe about my car. Diana took it upon herself to come out and greet me and made sure I was taken care of. I really appreciate everything Diana, Rodney and Joe did for me. They displayed excellent customer service and professionalism at all times. Thankyou again Texan Dodge. You made a upset customer happy! Thankyou for actually taking the time to read the reviews your customers write and see if there is anything yall can do!
Update: 7/13/2016: They refuse to fix the bumper that they messed up 3 times already. Brett Campbell called me and informed me that the keys were going to be left on the front desk and hung up. Needless to say, I am researching an attorney right now. Hire an attorney if you buy from them...One of the worst experiences Ive ever had. Can I give 0 stars?? Went in to buy a pre-owned truck that was advertised on their website. When I got there, they said they couldnt sell that truck to me and the salesperson couldnt give me a straight answer as to why not. He pushed other trucks on me and when I was about to walk out they miraculously found the truck I was looking for. After inspecting the truck I saw too many scratches on it, a scraped up bumper and broken glass inside the back door (I could hear it every time I opened/closed the door), so I told them I was not interested in it for those reasons, but the salesperson and 3 managers ALL promised they would fix all of it. I purchased the vehicle and was asked to come back for it the following day while they did all the maintenance and repairs on it . When we finally got it (3 days later), it was a joke. The bumper was HORRIBLE. They hired a guy with a "pop up shop" that used different paint on the truck and no gloss and to make matters worse there was now a huge dent on the door with the broken window. After pointing everything out to them they said they would have to talk to management about it first and that they would schedule another appointment to get it all fixed. Great, right? Okay, on the way home we were forced to pull over because the fenders were slapping against the tire. The paint "professional" forgot to install the rivets back in the fenders and that was causing the loud noise. We had to drive to OReillys and buy the rivets and install them in the dark. It was 9 P.M. by that time! Well we took the truck back the next day and dropped it off, a few hours later the truck was done. How could someone properly paint a bumper in a matter of hours?? Since I didnt trust them I asked them to give me a warranty on the "paint job". Fast forward 2 months! The paint on the bumper is chipping and bubbling up. It looks like orange peel. Now, I call them and nobody answers. I am literally on hold and being transferred from one manager to another. Brett, Alex, John, etc... The only thing left to do if this doesnt get resolved is to hire an Attorney to fix this mess that the Dealership got us into. Stay away from the dealer, their slogan "we treat you better" is a joke.
I really wish I could leave 0 stars. I am very frustrated and extremely disappointed with Texan Jeep/ Dodge. My wife and I had a bad experience with them several years back and we thought we’d give them another chance. Unfortunately things went from bad to WORSE. Our primary salesman was David Montoya, who was a polite but mislead us with the down payment method. After 3 grueling days of negotiating and “playing games with them”, we came to the agreement of putting $1000 down at the end of the month, when the funds were available. He said that was not a problem. He came back and told us that his manager said all they needed as a “symbol of good faith” was for us to leave a credit card on file but that they would NOT run it. Against better judgment I believed him and left my info. We closed on our Jeep a couple days later and left the dealer a $1000 check, postdated for the end of the month. Several days went by and the dealership charged our card but the funds weren’t available and only a portion went through. I called and called and called… I could not get a hold of anyone! I left David voicemails and emails, along with the finance manager and NOTHING! I called and left a voicemail for the GM and NOTHING! The next day they ran the card again… insufficient funds in the account so only a partial charge was made. I finally received a call back from Diana in financing who assured me this would get resolved immediately and we would not be charge again. Another FAIL as we were charge $347 the very next day! She promised it would be taken care of and said “the girl forgot she wasn’t supposed to charge your card”. This dealership is an absolute joke and I regret ever purchasing a vehicle from them. If I could, I would return the Jeep and get my trade-in back just to spite the liars that have taken advantage of me. It amazes me that while considering the purchase, EVERYONE was available and returned calls immediately. Then there is issues and they disappear and ignore your calls. I understand it was my fault that I left my card on file, and believe me it won’t happen again, but I’m speechless at the incompetence they’ve shown. I’m also disappointed that the GM did not return my call after I left a voicemail expressing my concern. It is his job to correct mistakes his staff makes, and instead he’s ignored them. That’s why the dealership has poor reviews online. If they could learn how to take care of their customers Before, During and AFTER the purchase they would be ok.