Baytown Ford

Reviews 3

LE

Leslie Argudin

SHADDY USED SALES TEAM Prior to visiting Baytown Ford I saw decent reviews online and found a decent priced used truck that appeared to be in good shape based on the online photos. I was also happy to know the truck only had one previous owner based on carfax. I sent my info to the dealership to request a test drive. The salesman quickly called me back and told me the truck was in stock. I set up an appointment with him to test drive the following morning. I even received a call to validate the appointment. I drove several miles to find out that the truck was sent off to Auction. WHY COULDNT THEY CALL ME AND TELL ME THIS INFO. MUST BE A "SALESMAN LIAR TACTIC " After waiting awhile all of a sudden the truck was on the lot. When I test drove the truck I noticed the drivers extended door panal was removed and laying behind the seats I asked Daryl WHY? I received the best customer service answer "I DONT KNOW" The salesman Daryl failed to tell me the extended driver door cable was broken. The door shuts as long as the panel is off. After selling me the truck they slapped the panel back on which now causes the truck door to not lock. They also forgot their electric drill underneath the passenger seat. Rain now pours in the truck. Im greatly disappointed that this company would not make things right with me. They claimed it only needed a hook. I expected better service from Baytown Ford . My family has purchased brand new vehicles cash and was treated wonderful but I guess because I spent only $7000 I dont get good customer service. I also was getting the windshield replaced and was told I would get a call within a few days to set up appointment. After a month of no communication from Baytown Ford I finally emailed the sales manager, I waited another3 days and got no response by email or phone. I had to make all the calls and attempts to contact them. Oh and the Internet info about the carfax was wrong. The truck had 2 prior owners and clearly had been wrecked. To many dealerships to choose from RUN-find a dealership that is more organized. These folks are a joke. Dont use salesman Daryl or salesmanager Kenneth Triola. They dont care about their customers and clearly try to use sleazy sales tactics to get you to pick a more expensive vehicle and are not upfront with vehicle problems . It was obvious the truck I bought was in the process of being fixed hence the panel was off and wben I asked I was given the worst answer. Now I have to drive a truck that doesnt shut and I get rained on. Thanks for not being HONEST. I will never buy from BAYTOWN FORD AGAIN AND MY ENTIRE FAMILY WILL NO LONGER PURCHSSE FROM BAYTOWN FORD BECAUSE OF HOW POORLY I WAS TREATED. THEY NEED MORE CUSTOMER SERVICE TRAINING

MI

Mike A

Went to Baytown Ford this morning to have a friends 2012 King Ranch Expedition serviced. I was bringing the vehicle in for an oil change and also to have the brakes checked as the have been squealing. Long story short, there is nothing wrong with the brakes as the pads and rotors checked out ok. I questioned this with the service advisor and basically was told that the brakes are going to squeal and we just have to live it. Seriously? I did not argue, I just passed that information on to my friend who owns this truck. Meanwhile, I am wandering in the showroom waiting on the service department to finish. Now mind you, I am in the showroom for at least an hour. There is a triple black 2012 Mustang Shelby GT 500 Convertible on the showroom floor. My mothers considering this car and/or a Corvette. So, I am checking this Mustang out closely for at least 20 minutes and I snap a few pictures to text out to mom. A short time later, she calls...so I am walking around the car, talking to her about the condition, price, ect. So, now I walk into the sales tower looking for a manager to find out what the CASH price would be today, the best deal. So, turns out I am talking to the used car manager, who is very nice, answers my questions and passes me off to a sales person to assist me further. He was also very nice, and answered my other questions. So, I ask you Mr. General Manager...can you explain to me why and how, a customer can be in your showroom for 30 to 40 minutes, who is obviously interested in a vehicle, without ONE SINGLE SALESPERSON even saying hello to me? Why did I have to go to the sales tower to find a manager? Management is not paying attention either? My reason for going to the sales tower, is I assumed that no one who works there was interested in selling a $46,000 vehicle today. Today, I was in your dealership for almost 2 hours, and not one single employee even said hello, NOT ONE! The only employees who I spoke with were the ones that I had to go to for help...and that includes the service department. So, after being told to "live with the brakes squealing & the total lack of customer service" shows me how this dealership operates. This would never happen at Planet Ford. This was my first visit to this dealership, and I will never return, for any reason. Oh yea, I spoke to my mother about what went on today, and she said, and I quote "To hell with them then. If I decided to go with a Shelby, I ll go Planet Ford or Gullo Ford...they have a Shelby there." One more thing, I see that someone always apologizes in the response here and asks for the "reviewer" to call, thats not going to happen. Whats done is done.

SA

Sarah

Soon after purchasing a 2012 Ford Focus, transmission issues emerged. Shuttering and delayed-shifting in low gears became a daily occurrence. Then Fords extended warranties rolled in--an attempt to make good on a bad situation. So when my car began lunging forward and failing to shift, I turned to Baytown Ford for help; that was my first mistake. After five days, Baytown Ford called to say they could not replicate the problem, and I should pick up the vehicle. Knowing the car was unsafe, I asked they keep it and continue trying to replicate the problem; that was my second mistake. Three days passed. Following phone calls to both the dealership and Sonic Automotive, I had to prove the problem by driving the car alongside a service manager. Within 15 minutes, the transmission failed. Crawling in first gear on the feeder of I-10 was scary, but I limped the car back to Baytown Ford and left hopeful for a swift repair; that was my third mistake. Another three days passed, three more days of begging rides and scheduling my day around the kindness of others. Finally, an emailed quote from Baytown Ford arrived: $3000--the car is not worth much more. Arrangements were made for me to limp the car to a buyer capable of fixing the problem. Then something incredible happened. The transmission seized a mile from the buyer, so I had the car towed to Autonation Ford. Within 24 hours they diagnosed the problem, determined it was under warranty, and made the repairs. 24 hours changed everything. I wasnt saddled with a broken car or paying thousands in repairs or selling a car for pennies on the dollar. And I only had to drive 25 miles to a different dealership for things to work out. I went ahead and sold the Focus. It was the first new car I ever owned, but driving 25 miles for reliable service is not an option. And Id like to say this story ends right there with a happily ever after, but I made one more mistake. I stopped by Baytown Ford one last time. Management needed to know that after 12 days they sent me away with a broken car and a bogus quote. I wanted an apology but received a cold shoulder. So Im writing this in hope that no one else is mistreated by Baytown Ford. Trust me; going there would be a mistake. **EDIT July 7th - Response from dealership suggests I speak with the General Manager, but I already spoke with him prior to my original post. The GM is "Mr. Cold Shoulder," whom I referenced above. I gave Baytown Ford every opportunity to fix my car and make amends, but they more than missed the mark on this one.