Baytown Hyundai

Reviews 3

IZ

Iz D

HORRIBLE SERVICE DEPARTMENT...STAY AWAY...THEY DO NOT TAKE RESPONSIBILITY FOR PROBLEMS AFTER SERVICE BECAUSE OF THINGS THEY MESSED UP....Was a long drawn out process. There were two recalls my car had done: #132 and #136 after my engine went out on the side of the road with heavy traffic. Engine needed to be replaced! My car had two things wrong with it AFTER taking it in, that Baytown Hyundai expected me to pay for both. The first being the STARTER no longer working, and the second was CRUISE CONTROL no longer working. It wasnt until I called the National Hyundai Hotline that I was able to get my STARTER fixed because they agreed that when my car stalled in heavy traffic, and I attempted to continue trying to start car, that it led to starter being burned out. Baytown Hyundai refused to fix it so I ended up paying for it, and Hyundai America reimbursed me for charges. THEN when I drove car for first time, noticed my CRUISE CONTROL no longer worked properly. I use CRUISE CONTROL every day, so this DEFINITELY stood out to me. Took it back in ...a recall for the Brake Pedal Stopper was done this time around as well. Char, my service agent, when mentioned CRUISE CONTROL ISSUES, indicated that the issues COULD be tied to something in the recall #136, but couldnt tell for sure. They switched out the buttons, but that didnt do anything. Turned out the CLOCK SPRING was not working and they would not fix it even though MY CRUISE CONTROL worked just fine prior to bringing it in there. Once again, called Hyundai Motor America, told them my situation, they called Baytown Hyundai to get more details as to what happened and to try to have them fix it, and Baytown Hyundai flat out LIED!! They said the cruise control DIDNT work PRIOR to my car being taken in there, which is simply FALSE! I use my CRUISE CONTROL EVERY DAY prior to my car and engine stalling out and taking it to Hyundai, and it worked just fine!! Furthermore, National Hyundai service agent recommended I just take it to another dealership, and they would reimburse me for the cost of CRUISE CONTROL repair, because his research indicated that RECALL #136 MIGHT have had something to do with CRUISE CONTROL not working. His recommendation to go to another dealership was because when he called to ask Baytown Hyundai if they could fix CRUISE CONTROL...that Char had a " PLEASE JUST LEAVE US ALONE ALREADY" type of attitude with him, so...he felt I should just go to another dealership because Baytown Hyundai just seemed to want to wash their hands of this already. Ive not had a chance to address this with Baytown Hyundai. I stopped by on 06/02 but Char was not there. More than anything, just wanted to let them know that I found out that they LIED about my CRUISE CONTROL not working prior to my car being brought in, and that I didnt appreciate them telling the Hyundai America representative that the issue was already present. Not ONCE did they say that to me in person, and even went as far to admit that the #136 recall, COULD have had an effect on the cruise control, so I was extremely disappointed that Baytown Hyundai would LIE and do something that would prevent my car from being in the same state as it was when I brought it in. Although this dealership is close, if I EVER have an issue with my car again, I will definitely go to another dealership, and would recommend anyone else to do the same. They only want to do the bare minimum here and dont want take any blame for things that came up AFTER or BECAUSE my car was serviced here. VERY disappointed!!

A

A Private User

We took our vehicle here for service. The check engine light had come on, and front passenger side wheel was making a clicking sound. We dropped it off on a Tuesday, and the 1 service tech on staff didnt have time to look at the vehicle until Thursday mid-day. We were told on Thursday that the check engine light was a coding issue due to a previously installed O2 sensor. It had been reset and there were no more problems. The problem with the clicking noise was an axle joint that needed to be ordered, replaced, and should be done by tomorrow (Friday), Saturday at the latest. I called on Friday, work still wasnt done, wouldnt be done until tomorrow. Called on Saturday, work still wasnt done, would by done by noon on Monday. Spoke to Daz on Monday, was told that the car was repaired, just needed to take it for a test drive and make sure everything was ok. We can pick up the vehicle that evening. Called just as I was leaving work at 4pm to be told that wait, they test drove the car and its STILL making the clicking noise. The tech on staff hasnt had time to find out what the problem is. Called on Tuesday. Still dont know, but I can get a loaner car now. Drove out to get it Tuesday evening. Still dont know whats wrong with the car. FINALLY, got a message at 5:38pm on Friday. Car is fixed, can pick up tonight (they close at 6:00) or tomorrow on Saturday. Pick up on Saturday, the problem was the OTHER axle joint. They only replaced one, the wrong one. Dont know why they didnt just replace both. It WAS under warranty. Oh... and on Sunday, the check engine light came on again. Gonna find ANYWHERE else to take it. Cant do without a vehicle for almost 2 weeks. And the biggest issue, I was repeatedly told that I would get a call updating me on the repairs, and only got 2 phone calls from Daz for the 10 days it was there. Oh... I got updates, but only because I called to get them.

SA

San Juantia Ruiz

The worst experience EVER I had been in a few months before & was told to wait a few more months bcuz I was still a bit too much upside-down on my vehicle. Months later THEY Baytown Hundai contact ME. When I say they contact me I mean they call my place of employment & my cell non stop bugging. Saying they have a deal for me. A sales rep named Lita sets up an appointment for me with the manager Jerard & assures me after many of my pleas to her that they would NOT have me come all the way there unless a deal with my stipulations could be met. She assured me & that I would personally meet with the maneger. I came & re-explained to please not run my credit & to speak to Jerard. Instead I was passed off to Jeannetta who called my finance company obtained a payoff amount then said oh yes you are correct the payoff is still too high. Sorry we made you come all the way down. I said this could have been avoided. And why was I not attended by the maneger Jarrad she said hes busy making a deal handed me a starbucks card & said sorry. I handed them back & said all I wanted was some common professional courtesy from the maneger himself to apologize not a freebie coffee. After a few huffs she brings the maneger out who hears me out basically laughs a the fact that THEY contacted MY place of employment several times and made me come out under false pretensenses! I had to leave just horrible! Buyer be ware. Very unprofessional go check out Ron Carter im sure you will get treated better.