Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	4 Watkins Park Dr, Upper Marlboro, MD 20774, USA
Phone:	+1 240-206-6743
Site:	awireless.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 14

Reviews 36

Bill Bianco

First off it took me 4 and a half hours to buy a new phone at this store. The customer service person that directly helped me was very nice and patient and kind. BUT the manager, Jaron was a piece of work. He first tried to blame my long process on the person waiting on me because she was"new". Lie number one. Next he doubled billed me, but he said that would not happen, the first payment was a "ghost payment". What is a ghost payment... Lie number two. Then he tried to pacify me by saying if I wait a few days it would be taken care of. Lie #3. Then he told me if that does not happen to come in and I could have my card credit for the double payment. Lie #4. He tells me on the phone to come into the store after he told me a few days before that I would not have to come in anymore Lie #5. The lies are just the start. During my long process on the day I purchased my phone, knowing there was problems with my sale he found the time to go get himself lunch while his employee and myself were waiting and waiting and then even before the problem was resolved after four and a half hours he left for the day, leaving us to figure out what to do, of which we never did. Bottom line I still have been double charged for buying a phone, he will not give me a refund and he says they will send me a check in the mail. I tried to ask for his supervisors number but he would not give it to me, he said the supervisor would call me. I will believe it when I and if I ever get that call. I do not recommend this establishment as long as this gentleman is in charge.

sidney steward

My mother, who is a senior, was having trouble with her phone. She stopped in and SEIY helped her to get an updated phone that was moderately priced. I really appreciate that he did not try to convince her to buy an expensive phone with features she would not need at all. That is real customer service, valuing the needs of the customer ovèr the high ticket sale. Thanks Verizon!

Blonethea Vann

0LUSEYI was outstanding!!! His professionalism and mannerism was above reproach. I watched him provide service to 7 customers while two other employees had only assisted one customer. He knows how to multi-task and shows compassion when assisting customer. He is definitely an asset to Verizon.

Sean Nickols

I will never go back, and I live walking distance! The customer service top 3 worst experiences. There is absolutely no customer service training, and the nonchalant attitudes towards addressing customer concerns is shameful! How is that location still operating?

Amanda P

Was tying to get new Verizon phone service and only one person was working stood there for 20 min still did not even get acknowledge no geeeting or anything of that nature. Walked out and still nothing. Guess I will stick with my original service instead.

Roxanne Fails

Jaron and his staff were excellent. He helped me right away. He was also training/helping a new employee, but kept me informed throughout the whole process. I was even able to add another service and got a nice, new tablet out of my experience.

kelly jones

Seyi is a wonderful sales rep. He goes out of his way for his customers. He has a very pleasant and friendly disposition. He makes going through a long process seem like a walk in the park. You should hire more people like him.

Will Sinclair

I actually went in to pay my cell phone bill with cash at the kiosk on Friday and its Sunday and my payment still hasnt been reflected on my account. When did paying with cash not show immediately in your account?!

Michael Erschens

The people are always so helpful. Olivia and Charles are very helpful. There is never a wait and the people are always friendly...they can do anything the Verizon in Waldorf can do with a 1/4 of the wait time

Lakeyta Robinson

This location I just learned is a fios location now. Great service. The manager Jaron came and checked on me. Was very polite and informative. Thumbs up. You dont get good service like this anymore.

Tawana Wiley

Seyi As a technolgy challenged customer the associate was very helpful and patient with me. He answered all questions and encouraged me to call in the future if I had other questions.

Avia banks

Seyi was courteous and helpful. He is an excellent salesperson. I came in for a new Bluetooth headset and I am leaving with a new phone and tablet - feeling pretty good about it.

Renee Ernest

Seyi provided excellent service. He was very knowledgeable, helpful, fast and efficient. He has a very pleasant and personable personality. He deserves a raise.

P. Brown

Seyi didnt a great job getting my set top boxes returned. Taylor and Seyi were very professional and pleasant. Great job. I look forward to many more years with FiOS.

Charles Smith

Seyi, Very impressed with the service, patience, explanations of everything. If I had the opportunity, I will hire this young man.

Derek Washington

Thanks for the great customer service SEYI! I will be telling all my family and friends to come see you for cell or cable service!

Myia Egleton

Come by and see Oluseyi at the Verizon Watkins Park store. He was very patient, courteous, and provided great customer service.

Tanya Boyd

Mr. Oluseyi was extremely patient, professional and courteous. He definitely deserves a raise and PROMOTION!!!

Deborah Smith

Seyi, Absolutely the best service ever received with Verizon. I greatly appreciate all you provided. Thank you

Charlene Talbert

0luseyi helped me solve my problem in logging onto Goggle application. Im a satisfied customer.