T-Mobile

Category:	Cell Phone Store
Address:	351 Loucks Rd, York, PA 17404, USA
Phone:	+1 717-812-8760
Site:	t-mobile.com
Rating:	3.3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 12

Reviews 10

Scott Cochran

Let me start by saying twice in the last few months I have been given I-phones from friends both of which were locked on AT&Ts network. Anyone who has ever been through this process knows it is frustrating at the least. However one bright spot shined through in both of these situations and that was the manager of my T-Mobile location Sam Canestra. This guy has incredible determination, patience and customer service skills way above most standards. In my opinion Sam should be running a district and developing the skills of more then just one stores staff! Seriously I can not thank him enough for the level of help he provided me he even gave me his personal number and took my calls outside of his shifts. As a life long retail manager and customer service guy myself I felt the need to write this review. I hope that someone at T-Mobile takes notice and gives Sam opportunity to advance. It would be nice to see other T-Mobile employees provide this level of white glove top notch service. Not only did Sam go above and beyond the call of duty, his positive attitude towards T-Mobile as a company speaks volumes for his commitment to the brand. One thing is for sure after (2) AT&T I-phone unlocking experiences I will never be an AT&T customer! Keep up the great work :)

Jeff Piccolo

Let me start by saying that the regular customer service staff are always extremely nice and helpful. This review has to do with the business rep, Scott. This guy lies and lies. He actually told me that there billing system was down for 3 weeks, 3 weeks! He was supposed to give me multiple credits for switching and i had to work like 40 hours to get them. Before i signed up, he returned every email and phone call very quickly. After i was a customer, its like pulling teeth to get ahold of him. Once, i actually had to call from a different number, and he answered right away. Shady! Stay away from this guy!!!

Yarisol Rios

Worst service ever spend 30 min just to pay my bill just because everyone was so busy activating cells at the same time.. like really the should have at least 1 person taking payments, its obvious that activate a cell takes too much time and the others trying to pay have to wait that long its ridiculous!!!!!

Mike M

Went to get an insurance replacement for my phone was malfunctioning. Was told I have to wait a month for a replacement

Mike grozalis

Their website says they open at 10 and theyre still not open

Luis Claudio

Got me a great deal :-) now Im flying super speed

Denise Mcfadden

Its a waiting time,

Rell Johnson

I live T Mobile

Lonnie Barkby

Great Service!