Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	118 Shawan Rd T, Hunt Valley, MD 21031, USA
Phone:	+1 410-773-9768
Site:	awireless.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 10

Reviews 27

simon abramov

HORRIBLE!!! Went in on the 20th to buy 2 phones. They didn’t have them in the store but the sales girl couldn’t figure out how to order them. Another associate had to step in. 2 days later I called to inquire in regards to my phones and I was told that they are very busy and cannot speak to me. The second phone call later in the day I was told that they are not FedEx. At that point I went there to get my refund. I refuse to pay my hard earned money to such a business. When I walked in one of the phones was there the second was not. I inquired as to why only 1 phone was ordered instead of 2 and to explain the receipt that reflects the full price of the phones and not promotional price. At that point a man who identified himself as Silk Grey started talking to me and my boyfriend across the store saying I already explained this to you and your “Pedro”. I was in shock!!!! This individual went on to tell the associate who was helping me to give me a refund because he can sell this phone like that and snapped his fingers. I don’t have anything against Verizon but this individual needs to be fired!!! He should never deal with customers. Not sure how this establishment allows employees to discriminate against customers!!!

Erica Hackett

I have been with Tmobile for over 14yrs and decided I need a change so I stopped by Verizon after visiting Wegmans to just browse and ended up leaving the store with a Google Pixel based off the customer service I received from Silk. He walked over to ask if I needed assistance and gave me the run down about the benefits of having this service. I told him my basic needs and he met them all with this one phone . He gave me several options but was so kind helpful and patient with me. He did not rush the process. Id refer all my friends and family to come see Silk I had a excellent experience. Not to mention I absolutely love my new phone.

Eleanora Williams

Holiday shopping made easy. As anyone shopping during the Christmas season would expect the store was extremely busy. However the staff were all helpful and respectful. The phone I wanted was sold out but the guy who I believe to be the store manager (Silk) ordered the phone I wanted and it arrived in time for it to make it under the tree for my daughter to open on Christmas morning. His help was much appreciated! When its time for me to upgrade my line I will definitely be returning to this store.

Taylor Nixon

If I could zero stars I would. I went in to get my upgrade and they claimed that there was nothing that they could do. I go to a Best Buy store and poof I get my upgrade with a way better phone. They only work for commission no for the genuine helping of their customers. If they dont think theyll make enough money on you. They keep you there as long as they can, give a fake lousy excuse, and send you on your way.

Regina Barnes

Came in today to get a phone and some accessories. Although they were crowded the service was exceptional...I had time to look and find what I needed and Silk was very patient he answered my many questions he was very informative about the plans that would fit my lifestyle. I was excited they had the phone because I had went to 3 stores that didnt. Ill definitely be coming back to this store Silk was the best!

Denzlow Evans

Awesome and enlightening. The manager was thoughtful and very knowledgeable. The support staff has helped on numerous occasions, in-person and on the phone. Although we are both busy professionals and live in Owings Mills, we prefer to deal with the VZN Store in Hunt Valley. We have had nothing but pleasant experiences and will continue to visit the store for our wireless issues. Would highly recommend .

Rob Schroeder

Silk and Jorgen were so professional and knowledgeable when picking our new Google Pixel phone out. I was an Iphone user and they explained this new phone so clearly that I could not say no to the change. I cant thank them enough. I have told many of my friends about this experience and have sent them in this direction. Robert Schroeder and Deborah Smith

Dan Bennett

I went into the store on a Saturday around 11AM to pick up a self-installation kit for cable and internet. The customer service was fantastic, they breezed through about a dozen customers and I was out of the door with everything I needed after about 15-20 minutes during a busy time. All of the employees were enthusiastic and helpful.

Dana Edwards

I went in last week not sure what to get for my daughter...I had heard about the watch where you can make calls. Mr. Gray helped me out with this purchase and I even will be going back to purchase a few tablets. Thank you so much for making this easy. I will be recommending this store to family...friends and coworkers.

Tommy McDuffie

Had a big time issue with my phone a few weeks ago,just so happened to be out in the area so I walked in. Not only did the guy help me troubleshoot my iphone, he showed me a few tips on how to use it as well. Thank you Silk I love my cellphone again.

Edwin Seegull

Had a problem with my Droid and all they wanted to do was sell me a new phone. Said my battery was too weak and that the phone I had used to much battery power. Had a friend make a few adjustments to phone and it is fine.

will S

Silk was awesome very knowledgeable fast friendly answer every question I need it.....phenomenal superior customer service I will only come back to the store because of him thanks

Kat

Currently here and it is the worst slowest service ever. There is one lady doing nothing but stare at me and refusing to help. Did not even acknowledge my existence.

Carrington Rose

Came in to get a galaxy 7 they had it in store with VR gear. Silk got me in and out and it was within minutes great store will be doing my business here again.

erica boyd

Went there in need of picking out a phone for my son and they was very helpful end up getting a phone for my son and upgrading my own great experience!

Kaura Jospeh

Great customer service! Silk is always very helpful, never any long waits couldnt ask for a better experience from a very knowledgeable staff :)

Prakash Lakkur

I HAD A GREAT EXPERIENCE AND Mr.Silk and Jordan were very helpful and very courteous and will do business with them again. Prakash

Candice Pines

Excellent customer service! Store manager Silk Gray, was very knowledgeable and answered all of my questions. Very pleased.

fantastic j

Silk Gray was very helpful and knowledgeable about the products. He made my shopping experience a great one!

Mike Man

Had to pick up a cable box. Very, very slow service. They dont seem to care that you sit and wait forever.

Vivian Lo

Went to store to inquire some info on plans. Very helpful employee Silk was very helpful.