T-Mobile

Category:	Cell Phone Store
Address:	6808 Race Track Rd Suite 806, Bowie, MD 20715, USA
Phone:	+1 301-464-4394
Site:	t-mobile.com
Rating:	2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 8

Reviews 5

Robert Loper

This rating is for all of T-Mobile, from store level to customer service I recently went to a TMobile store (the one in Landover, MD) to upgrade to a Samsung S8. I also inquired about adding my fiance to my account. She has a Verizon Samsung Note 5, and she uses it extensively to do essential parts of her job. I told the gentleman that I wanted to look into switching her from Verizon to TMobile and using her existing Verizon Samsung Note 5. He told me that wouldnt be a problem, he showed me how to do it, and he sold me both my Samsung S8 and a SIM card for my fiances Verizon Samsung Note 5. What he did not tell me, and what none of T-Mobiles advertising or information states, is that the Verizon Samsung Note 5 will not work well on the T-Mobile network. I did not discover this until after they had already put me on a 24 month payment plan for a $750 phone and had us close my fiances Verizon account. So I called them for assistance a few days ago. That is when several of their reps told me that her phone wouldnt work well on T-Mobiles service. I communicated to them that my problem was that this is essential information to my buying decision that they left out of the sales presentation. She now has been missing phone calls, texts, and emails essential to her job. I explained the issue to several TMobile employees including several managers. The only option that was repeatedly presented to me was to accept a lower quality phone for free or to pay TMobile even more money to fix the problem that their misinformation caused. This same solution was offered to me by several people from several offices. More than one employee even admitted to me that what I had experienced was wrong, but they were unwilling to make it right outside of me paying them more money or taking a lesser quality phone. They even communicated to me that if I did not choose one of those options, the other option was to close my account with them. I have filed a complaint with the FTC and BBB, but due to their (T-Mobiles) "Buyers Remorse" policy, in order to ensure that I got any money back at all for the phone (there is still some doubt as to whether they will even give me a full refund), I couldnt wait for "a response within 30 days" as described by the FTC and BBB. I had to send my phone in by yesterday. I am now going on my second day without my phone and the many services I use it for (work, navigation, emergency contact, etc.) while I wait for my new one to be shipped from Verizon.

Ryan Zamora

September 15,2016 Too many poor experiences from this store for me. The people Ive dealt with in here are not well informed of their products and PROCEDURES which will lead you to coming out of pocket unnecessarily! ******RELUCTANT****** to help,poor customer service, and poor management sums up my experiences. Store is NOT a corporate store. SAVE YOURSELF THE TIME AND GO ELSEWHERE.. Ran into too much trouble to get properly credited for the Galaxy Note 7 recall. They told me it was up to me to get credited back onto my account in which i was actually supposed to get a store refund! I even spoke with a phone representative and they put memos on my account for the STORE rep to refund me but they still refused. Additionally, I was still being charged for a phone I traded in which I found out after contacting tmobile customer service. This store was supposed to remove it off of my bill upon trading it in for an upgrade! I remained calm throughout the whole process but this store was unwilling to help and did not care if you took your business elsewhere. Poor work ethic displayed from this store. I ended up having to go to the store in Annapolis mall where I was fully taken care of with ALL my issues. Id get more into detail (because there is more) about my whole experience but I dont want to spend anymore time concerning with this exact Bowie location. I never write reviews for anything but Im fed up with this store. GO ELSEWHERE! I will be going to Annapolis from now on. A review will only do so much. The right people need to get in and turn that store around.

Brian Cloud

Horrible service. Ive been there twice: first time I was being helped by a nice young man who took the time to understand the type of phone and features I was looking for. However, during our conversation a "salesman type" swooped in and immediately made a judgment on my appearance and pointed me at the cheapest phone on the rack. He was obviously more concerned about making a commission than helping me as a customer. Second time I just came in to have a sim activated. The woman asked for my phone number for the sim (I am on a family plan). Maybe the music was too loud in the store or she wasnt paying attention or something, but she rang up the sim for the wrong number - which booted my mom off the network and gave me her number. The lady then called T-mobile to have it fixed. She told me it would be taken care of in an hour or two as the techs fixed it at T-Mobile. 2 hours later and it still wasnt fixed which led me to call T-Mobile directly. I spent nearly 3 hours talking to 5 different reps trying to fix this issue caused by one complacent (and a little rude) store clerk. If she had taken the time to verify the phone number then I wouldnt have wasted my entire evening. I wouldnt go back here if you paid me....

Keiayra Cephas

TODAY I WENT INTO THE STORE AND I WAS WORKING WITH THE LADY WHO HAD DREADS IFORGOT HER NAME BUT SHE WAS VERY NICE AND PATIENT WITH MY SITUATION AND HELPED ME ALOT.... MEANWHILE IM IN THE STORE AND I WAS PLAYING WITH THE IPHONE 7 AND I UNPLUGGED IT CAUSE ON THE SCREEN IT SAID UNPLUG AND I DID IT TO MAKE SURE I LIKED THE PHONE SO THE MANAGER WHICH WAS A SHORT AFRICAN GUY CAME OVER AND SAID WHO UNPLUGGED THE PHONE I SAID WELL I DID SO HE WAS MAKING RULED COMMENTS ABOUT ME TO THE SALES ASSOCIATE SO THE LADY WHO WORKED THERE SAID NEVER-MIND HIM SO WHILE I WAS ON THE PHONE WITH TMOBILE HE WAS BEING VERY LOUD AND SCREAMING IN THE STORE WHILE LAUGHING IN TALKING TO THE SALES PEOPLE AND COMCAST WORKER IT WAS THE WORST EXPERIENCE EVER AND I WILL NEVER GO BACK TO THAT STORE VERY UNPROFESSIONAL AND RUDE MANAGEMENT AND I AM TAKING THIS ABOVE.....

Lily Binet

the manager seems nice at first but starts talking a lot and starts adding accessories with out asking and claims that its all included in the plan. he is not clear and does not let you know what youre getting into. he said i was only going to pay $90 a month "for everything". one line, including the cost of my phone, accessories and unlimited everything. i was later on charged almost $200 for everything that he added on plus the taxes that he never told me about. he tricks you into buying a whole bunch of stuff. very bad customer service. dont know how they made him a manager. i cant speak for the other employees but i will never be going there again. dont recommend it.