AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	303 Arsenal Rd, York, PA 17402, USA
Phone:	+1 717-843-1900
Site:	att.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 6

Reviews 5

Jocelyn Corrie

DO NOT use this store. TERRIBLE CUSTOMER SERVICE! My husband and I were in this store for no more than 10 minutes before walking out the door with nothing more than what we came with. There were two employees there at the time, a male and a female. The male engaged us in conversation and immediately came off as pretentious and acted as if we were on his time. We had questions regarding our "next" plan and a possible credit for an iPhone 5 we were planning on trading in. We were told that our device was worth an estimated $40 which could only be used on accessories. When I questioned why I couldnt use it toward our plan or toward a new phone, the female interrupted our discussion from her position on the other side of the room. Acting as if what she had to say was more important than anything else going on in the room, she rudely put her conversation with another customer she was at the time on hold to forcefully justify the other employees response. This put us over the edge. We immediately left and drove to the AT&T store in the York Galleria Mall. The staff there was extremely helpful and attentive. And... Guess what they did for us.... THEY DID EXACTLY WHAT THE OTHER STORE SAID THAT THEY ABSOLUTELY COULD NOT DO. They confirmed that the credit could be used toward the purchase of a new phone and offered $90 for the iPhone 5. I have never been so mistreated as a customer without any provocation or warning. I can foresee the employees defending themselves by saying that we were not accepting their initial response to our questions. I would respond by saying it wasnt so much what they were saying (even though they ended up being WRONG) but more how they were saying it. Ill drive to the further store any day of the week to avoid giving this place any of my buisness. I REPEAT, IF YOU ARE AN AT&T CUSTOMER IN THE YORK AREA, DO NOT USE THE STORE ON ROUTE 30 NEAR TORINITA STREET!!!

Caroline Lee

This place is horrible! Worked and met with all sorts of people but the employee at the front desk at this place was one of the worst people Ive ever met!! I usually take my service with ATT over the phone (and usually the people there are nice) but I needed to ask about getting an employee discount. I tried applying online but it asked for a company email address which my company doesnt provide so instead the ATT website stated to bring my companys payroll directly to my local ATT store. The ATT employee not only gave me an attitude, but claimed that my payroll wasnt sufficient enough proof, and implied that anyone can make a fake payroll stub. Not getting the discount wouldnt have bothered me as much if he would have been nicer and reasonable with his response. What a complete a** hole. My 2 yr contract with ATT has already expired. This alone would give me a reason to start switching services. Would give this 0 stars if i had the option.

Ian Sprenkle

Not only is the service far overpriced, but their business tactics are shady as well. The signal on my girlfriends phone stopped working after an update to the latest version of a custom ROM (falling back to an earlier version. The manager at the front desk kept saying that it wouldnt work, and that it was like putting a different car engine in an incompatible car. Then he tried telling us that the phone, a Galaxy Express, was an "extremely basic, entry level phone, with only 500MB of storage," both of which are absolute lies. (I even showed him the specs page, but he passed it off as fake!) Obviously, this was a ploy to get us to buy a new phone, but all its done is make me hate AT&T even more. Stay away!

Deb Kitching

Incredible service from start to finish! I will never go to a corporate AT&T store again! Quick service each time we visited and we were never rushed through They took the needed time to explain everything and found numerous ways to save us money. In a time when customer service doesnt seem to exist anymore these guys awesome!. The manager, Dusty, ROCKS! He has helped me with several issues that I have had with my new phone. Each time I stop in he takes the time to work me through my problems and explain everything. I HIGHLY recommend these guys!

jason apple

These guys worked long and hard to get my business account rolling when everyone else didnt even want to try. They went the extra mile for me even when I wasnt in the store. They kept working for me. From what I know the store is under new management. They all are clean, professional,knowledgeable and give you great service. I would recommend them to anyone.