Hudson Appliance

Category:	Appliance Store
Address:	167 Main St, Hudson, MA 01749, USA
Phone:	+1 800-922-0150
Site:	hudsonappliance.com
Rating:	3.9
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–8PM 8:30AM–6PM 8:30AM–4PM Closed

Location

Photos 86

Reviews 8

Dale Tennett

Great selection and choices to pick from for a local appliance store. Will price match with the large retailers. Sales team and service men are really nice. Service receptionist not so much. There could be a select few words for her but you can use your imagination what they are. But dont expect them to put customer service first. We bought a LG fridge with a water/ice dispenser. The clip ring that connects the plastic tube to the pump is busted and always pops out. Well since it is a one piece pump the entire unit had to be ordered(still under warranty). Well it took 2 weeks for the part to get in and they do not work nights or weekends. This could have been something I could have fixed in a couple of days cause I found the part on Amazon and will only take 10 minutes to replace. They said the delivery took so long because it was an LG issue, not Hudson Appliances. And they will not work nights or weekends to replace the part even though we took half days from work for two previous visits. Working for a sales organization, myself, we carry stock warranty replacement items on most parts and god forbid if we told the customer it was a manufacturer problem not ours. And plus we would work nights and weekends to make sure the customer is satisfied especially if its a 10 minute fix.

Bert Brandse

I purchased a Miele washing machine from Hudson appliance 4 years ago. Recently it needed repairs. A month later I still have no functional washer despite multiple repair attempts from their repairman. By now many parts of the machine have been replaced- I hate to hear the total bill. Not to mention the inconvenience. I have called for a loaner. This can only be sanctioned by the repair manager who is incidentally is never available and does not answer messages. If that was all!! I purchased a Viking extractor from Hudson as well- never worked well. They advised me to replace it with a Thermador. Transpires that the model advised was incompatible with our current set up. So more money paid and a different model was installed but damaged during installation so not working when activated- does not raise and needs manual aid. The repairman returned yet again but could not fix the problem. Left with a promise to "get resolution." . I have not heard from him again. Our problems have been ongoing for well over a year. I hope to hear from Hudson Appliances management. Karen and Bert Brandse

Quigley241

We had a great experience with a dryer repair. Calls returned quickly. Repair person was friendly, respectful and got the job done quickly. Pricing seemed reasonable. Then we needed a washing machine repair. Several days of phone calls not being returned. Appointment was made for several days out. Repair person came and listened to me describe the problem and, without looking at the machine, diagnosed the problem but didnt have the part. Literally 3 minutes in the house. (I gave the same description I gave over the phone.) The part would take a few days to locate. In reality it took more than a week and the same repair person returned to install it. He was rude, caused other problems when he tilted the machine up to work on it and then refused to address those problems when asked. He said it was like that when he came and it wasnt properly installed. It took less than 10 minutes of repair time and has been working properly since.

A Private User

I was in the market looking for the prefect stove. I had a big spreadsheet listing many models with prices, pros and cons and what stores had what - and if they were listed in Consumer Reports. I got some helpful advice from a guy at the Home Depot, but I just dont like supporting the big guys. CR mentioned trying to go to a small mom and pop appliance place, so I did. Living in Acton, we tried out Hudson Appliance. They had a pretty big showroom (though they seemed a bit busy) and ended up giving suggestions that werent on my list. And they offered prices comparable (or many times LESS) than the big guys. AND they removed the old stove and had the plumber (because it was a gas stove) come at the same time as the delivery. And the plumber was reasonable as well. Great service, nice people, local business, helpful advice and I absolutely LOVE my new stove.

A Private User

FALSE ADVERTISING ...Just had a bad experience here. FALSELY Advertised a floor model USED (for demonstrations) Jenn Air cook top AS IS clearly marked with the accessories sitting right next to it - the sales person even demonstrated all the accessories to me. My husband went back to buy it and they up-charged the accessories to get more money. Then tried to say the accessories werent there when I was in looking at it. (Fortunately they have 1 honest person there who confirmed the accessories were there). Its too bad they did this as we were about to spend thousands of dollars on all appliances. - their loss!! The economy isnt that great Hudson Appliances - Shame on You - not everyone walks in off the street with CASH!! Will be contacting the better business bureau as I have pictures to prove my case with the tag and accessories displayed with it.

Mark Donnelly

Just took deliver of our new LG washer. Two gentlemen arrived and proceeded to install the washer in a very tight spot. These two guys were respectful and cared as much as I do about my walls, doors and the new machine. Complete professionals! Bought the LG Washer (Model # LGWM2140CW) on the Tax Savings day. Had to wait until the State of MA announced it but I hate paying any more tax than I have to. The people at Hudson Appliance (Michael in Sales) were very friendly and answered all my questions. I would highly recommend these guys. Price was as competitive as everyone else and they did exactly what they said they would do. To the two guys that delivered the washer, THANK YOU for being so considerate.

A Private User

On Wednesday, July 20th, George from your service team came to our house to diagnose a problem we were having with out dishwasher. George thoroughly analyzed the problem and arrived at a diagnosis that was consistent with the symptoms. He told us he was going to order a part (computer board) and would let us know the estimate. But George had a 6th sense instinct that the real problem was different. Before he left from his vehicle, George called a colleague to discuss the issue. A few minutes later, he was back at our front door with a different diagnosis - a mouse had probably tripped the dishwasher float switch. He reset it and the problem was solved. Our dishwasher was back in action.

Jonny Sav

After making an initial repair of a leaking valve for $179 Hudsons repair person failed to determine what was preventing water from reaching ice maker. His solution, replace everything for $375 additional and hope it works! Well, guess what, it did not work! Second repair person returned to discover another valve that was blocking the water flow. Simple $44 dollar part replaced and now it works. If Hudson had found the blocked valve first, no need to replace everything! When asked to discount the bill for the misdiagnosis they refused! Look for another company!