A & B Family Appliances

Reviews 5

DA

David Sherman

If I could give a negative 5 star rating I would. This was the worst experience that I have had with an appliance store, especially the service technician. Do yourself a favor and do not buy from this store. I asked for a propane model and they ordered a natural gas model. Then they told me that I ordered a natural gas model and not a propane.My wife and I remember the discussion with the owner additional cost of the propane unit and they still had the nerve to tell me that I made the mistake. Their service technician had to convert the unit over and they had the nerve to charge me an additional $30 for their mistake. The brand I purchased was a "Brown" and what the delivered was a "Summit". The technician did not have the tools to adjust the burners and had to leave to get the right screw driver to do the job. A few weeks later I realized that the oven was not adjusted correctly. The owner told me to call the supplier to try to find out what the problem was which I thought was strange because the reason I bought from A&B was that they serviced their own products. This dragged on for several months. The technician came back to adjust the oven and could not figure out how to turn on the oven. I had to show him. Then he could not figure how to adjust the oven. He told me that he was going to get the instructions and get back to me in few days. He never did. After a few weeks I called the owner and he told me that they were confused about the model number and had to talk to the supplier to get the instructions. The owner told me that the service technician would call me to schedule an appointment but after not hearing from him after two weeks I called the owner again. The original service technician never came back but the owner sent his installation crew to adjust the oven something they had never done on this type of stove. It is still not adjusted correctly. I will now have to call a real appliance repair person to go over the stove to get it adjusted correctly. I do not want A&B in my house again.

---

MI

Michael Burt

I purchased $3400 worth of new appliances from A&B in April 2015. At the time, I was told that Maytag offered substantial rebates for the products purchased. Based on this conversation with the owner Jim, I purchased the appliances I submitted the request (within the time frame allowed) for the rebate and I was told the following: Maytag (after much back and forth) - The rebate was not an active rebate and even if it was, the total rebate was $150 which was substantially lower than what we were expecting (our expectation was 500-600) A&Bs response was that the rebate was never to be that high. Please note that I had someone with me who had the same understanding regarding the rebates. We took close to 3 hours in Jims store choosing only those items that applied for the discount/rebate. After finding out that the rebates were not real I asked Jim to produce his notes on the transaction and he said they are filed someplace (if you saw his desk that is a nightmare and discussion unto itself) he said he "might" be able to get his notes however I am not holding out hope. When I suggested that this was his job to provide this information, our discussion became heated and he ended up hanging up the phone on me. Prior to doing this, he suggested that I should be appreciative his persons work the prior day in pursing this (while I do, I also believe its their job by the way). I made it clear that I had spent close to 8 hours on my own prior to even contacting him with Maytag which as his customer should be his bigger concern. The fact that I have spent $3400, spent numerous hours only to find that A&B made an error regarding the rebates and then to be hung up on suggests to me that the larger mistake I made was buying anything from A&B. It is now one month since Jim hung up on me. He has not attempted to send me any money (he admitted I was due money) nor has he followed up with his Maytag rep as he said he would.

---

JE

Jeffrey Farless

We bought a new refrigerator. It had multiple broken parts. The installers left the waterline in our basement leaking in two places. When we approached the owner about the leaks he told my wife "repairing leaks was not in the contract". As for the refrigerator, we called the warranty repair company. We had no help from A & B on this. The warranty repair technician told me he would have to order eleven parts and the refrigerator would have to be repaired back at A & B. Again no help from A & B. Weve made multiple phone calls to the store owner and visited the store to try to get a new refrigerator or this one repaired. After three months of back and fourth, were getting nowhere with them. Theyve made multiple promises to either repair or replace the refrigerator. Theyve broken every one. A & B never lets us know whats going on, doesnt return phone calls and consistently breaks their word. So far , were out $1600.00. Weve now contacted the Attorney Generals Office. Weve never done anything like that before and weve never written a negative review. We went A & B because we like to shop locally, even if it costs more. After this experience, well be going back to Wickford Appliance.

---

MI

Michael Jackson

I was referred to this company by my local appliance store for a hood installation in Block Island RI. I first started speaking with the owner in December of 2016 and it seemed at first like this guy is on the ball. He said he had people on the island for the install and he would get back to me with a price. A full 5 months later and there is still no hood to be scene. Now mind you its not a price thing, or a timing of installer, or even a discussion of style, what it is a poorly run business that forgot to call back, in fact after I call every few weeks to ask how it was going and the owner Jim Buchanan always seemed surprised I was calling, even though he knew who I was and why. I finally told him today there is no way I can do business with this store, which is what I believe he wanted. It must be that these people are so busy that they do not need new customers or referrals. I always try and use the local business for everything I do but in this case you are better off at the big box store, unless you enjoy no follow up, defensiveness and finger pointing.

---

JU

Judy Watson

I dont usually leave reviews, but I was disappointed that the only other person to review A&B Appliances was so negative when I feel A&B has really taken care of us. We bought our fridge from them about a year ago. The owner personally delivered and installed it, ensuring it worked properly before he left and that we were satisfied with it. About a month ago it started leaking, so we called and asked him what he thought the problem was. He remembered exactly which refrigerator we had purchased and told us that a few other people had issues with leaking because of animal fur building up and blocking air circulation. We vacuumed under and behind the fridge and it solved the problem! We didnt have to waste money on a repair person coming out and looking at it and charging us, Jims knowledge and helpfulness was very reassuring, so much so that were returning to A&B Family Appliances to replace the rest of our kitchen appliances!

---

---