The Home Depot

Reviews 4

SA

Sarapaan beadsandjewelry

I used to like going to this store... however, I noticed a shift in customer service, and product presentation. 3 month ago I went to return an item, with all proper documentation, and the rep said that I needed a final Ok from the dept. as to which I purchased from. So I had to walk to the Dept, get the OK, and walk back to the return counter. The lady told me that she would give store credit. I told her that I did exactly what she asked, and wanted a total refund since the purchase was only 5 days old, and I had all proper receipts. She did it, but not without making a scene, and trying to be little me. So I went to the manger, and filed a formal complaint against her. The Manager said she would look into it. Today This Morning, I bought some fuses, and granted it was early and half a cup of coffee in me, I grabbed the fuses went to check out, and went to the site. When I open the bag, one of the packages had been wrapped many times with clear tape, and the fuses look burnt. So my guess is that they accepted a returned item that was in poor shape, and decided to see if they can get their money back... I guess it is shame on me for not looking twice, but the first package was fine, and I did not seem to think that the one behind the first on the shelf would be "sneakily" placed for purchase. I called them, and they will refund my money later today, hopefully..... I spoke to Mark, store manager, and told him that I have decided to no longer participate with his store, since there is no one that can get a handle on product control, and customer service. I told Mark that this seems to be an inherent culture that is developing within the store, which is unacceptable... Mark said that he will look into it.... These are just 2 instances, but there are many In the past.... If you go there in Bellingham, MA expect to see associates walk away from you, if you have a question, and have fun in the return Aisle... . This store may have a 4-5 star rating, I give it a neg 5. No star for you...Super Bad Store I had to give at least one, in order to publish... Goodbye HD.

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Jason C

October 2015- I am a regular customer at this location. I had purchased a Dremel Micro one week ago. I go to use it today and it wont turn on, it wont charge. I called the store and explained my issue. I was told that there is nothing that could be done to help me. Really? Nothing? Does not this and many other devices have serial numbers? Can not these numbers be attached to their inventory at the point of scanning at register? Only makes sense. Here is the real funny part. The kicker. When I was in the store purchasing this item, I made the statement that I wish they had a way to link a receipt to my phone number. The cashier never responded to that comment. But, when I called to see if they could help, I was told that I should have signed up for the service that does exactly that. Maybe HD should advertise little things like this. Not all of us have massive amounts of time on our hands to do so. By the way, using cash in hand can seriously hinder a return if one does not keep the receipt. That part is my fault. But, common sense on the part of such a big company would be like I said, would be to link serial numbers to dates, receipts and possibly phone numbers and email addresses. Oh well, Lowes asked for my number for the purpose of receipt. Also, like others, I have seen a decline in customer service. If more than one employee is like this. Blame this on corporate policies and agendas. The people up top in any companies are usually to stupid to figure out that good customer relations are important. So, hey HD! Go take a hike. Lol! P.S. I do not want to throw all of the employees at this under the bus. A few of them have been nice all of the time. Again, I was, a regular. Unfortunately for them, not so much any more. December 2015- Call to talk to some one on electrical, I ask a question and the person hangs up on me. Not cool, not cool at all. I will not be returning to Home Depot any more. Lost my business. Especially this particular location.

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James Leasure

While in Home Depot, I had visited the outdoor building materials section to pick up a 12" form tube. (I thought I would use it to fashion a sleeping area for my bird.) I fetched the tube and now, I needed to find some hardware, rope or something I would be able to use to hang it from the inside of her cage. As I was looking down the isles, trying to determine which isle I would begin searching, Sean and his colleague in Appliances asked if they could help me. (It was actually Seans colleague whom made the inquiry. However, I failed to get her name). Sean came up with an idea to use a hanging plant basket with a coconut liner. I abandoned my idea. Sunshine has accepted Seans nesting material as her place to perch in the evening. Originally, I had tied a Timothy Hay Bungalow up to the top of Sunshines cage. This was great for her to sleep in. However, my wife, whom has asthma needed us to find something else. This was a problem for the last 3 nights. The evening temperature was chilly and Sunshine wanted to hang on to the side of the cage all night. Not a good idea, since the cold wrought iron cage would absorb the heat from her body through her feet. So, I have been keeping her in a pet carrier and putting her to bed on the night stand next to my side of the bed. This is o.k.. However, she needs to be able to separate from us in the evening and sleep through the night, in her own bed. Which is exactly what she is able to do, now with Seans idea.

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Ellie H

I have been going here for years - and the last few times I have been there I noticed a VERY negative culture. Almost like the one you get at the Stop and Shop customer service desk - Or the registry of motor vehicles . I went 3 times in the past month and had 3 similar experiences with different people. NOT OK - I dont usually do this but I am really bummed that I can no longer go there because of the frustrating customer service :-( Experience 1: I walked into the store to ask where to get propane and I was told - "dont bring it in here" ( THAT IS WHY I WAS ASKING! please note I didnt even have it with me) Experience 2: After many years of bringing my dog there - I walked up to ask for help in the garden center and instead of answering my question I was told " You cant bring your dog into the main store" (UM OK THANKS FOR ANSWERING MY QUESTION!) Experience 3: I was in line to return something and the customer service person didnt say anything to me except - do you have a receipt - I did - and she than looked at my merchandise didnt say a word and walked away - No conversation at all mind you - about three minutes later a man came over and said can I help you. I said someone already was " ( I think) she had called him to come up ( kind of passive aggressive) he rejected my return because it was over 3 months and accused me of using it.. I just left whatever - Sincerely, Lowes Customer

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