Zales - The Diamond Store

Category:	Jewelry Store
Address:	1600 San Jacinto Mall, Baytown, TX 77521, USA
Phone:	+1 281-421-4054
Site:	zales.com
Rating:	3

Location

Photos 16

Reviews 6

Nicole Negrete

I am extremely displeased with this place. Dropped my ring off over a month ago to be sized and was given a date of the 18th of this month. I called the morning of and was notified that it was lost in transit with 17 other repairs and that luckily they had the same ring in store so they sent that one off to be sized. They called Friday to tell me it was ready. I went to pick it up today and the employee claimed it was nowhere to be found and basically said Id have to return tomorrow when the manager is there because my ring couldve been put elsewhere. This is ridiculous. The only apology Ive received is from glena, a few weeks ago when I calledto check on it. We will not return here ever again. Would give zero stars if possible

Rhonda Farwell

Very unprofessional, employees do not know products and have been poorly trained. My 1,800.00 ring broke at shank 1st day I had it! I was promised a replacement piece would be in yesterday. It is not there yet today and no one can tell me when to expect it! I am going to get a refund and mark this place off as a BAD experience! Super lazy manager would not come to front counter when she knew she had a customer complaint

Hugo Ochoa

Ive been purchasing at this place for years, make sure you ask for Glenna, refuse to do business with anyone else in that very same store. Glena, has all it takes to run the store. Wish I could say the same about the other ladies working there. GLENNA, KEEP IT UP, you have my business and Zales should appreciate you for it..

samantha ware

Awesome customer service. Everyone was helpful but Glenna corrected & went above and beyond to fix an order that was messed up online. She went out of her way to make sure I had exactly what I wanted & needed! Definitely recommend.

Harry Myers

Do yourself a favor since zales is going under anyway, go to a real jewelry store, Robsons on Baker Rd . Free lifetime warranty and real diamonds. Everything done in store as opposed to GOD knows where!

tammy pruitt

I love this place. And all its goodies!