|Address:||12200 Los Osos Valley Rd, San Luis Obispo, CA 93405, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–7PM 10AM–6PM|
Perry Ford in San Luis Obispo is NOT an honest establishment, and I would never take my vehicle there again. My truck broke down and I had it towed there so they could fix the problem. In the end my bill was over $350 for a simple wiring issue, which is fine by me. But then Jesse called me to tell me that everything was done, and proceeded to leave me a voicemail about how I needed an oil change, fuel filter change, and a new air filter...all of which cost a minimum of $90 a piece. I called Jesse back and told him that was weird since I had literally within the past week changed all three of those things myself, in preparation for a long road trip. Jesse then told me that the mechanics were just giving those recommendations off of my trucks mileage. That may have made sense other than the fact that my truck had 133,200 miles on it at the time, which further verified my suspicion that Perry Ford in San Luis Obispo is only out to take advantage of people, which is wrong! As a side note, my truck also have dime sized piece of paint chipped off of it, presumably because my truck would not start so they pushed it to their shop, or just hit it with something while it was there...I give them 2 stars for at least successfully getting my truck to run.
I purchased a great car at a great value through Perry. I dealt with both a salesperson and Matt the general manager. I had a great experience all around with everyone I met. I received detailed information on my extended warrantee and exactly what it covered and would cost. I have to multi-fold pamphlet right here that lists each and every part that is covered. My vehicle has been in 2 times for maintenance and its been easy to get it in and both times my high expectations have been exceeded (Im an Engineer). Jesse orchestrated getting my vehicle in and out and he is the most professional and courteous person I know. I would recommend Perry to everyone I know. Be picky, and look for a vehicle you want. If you dont know what you want, the professionals at Perry will help you figure that out and find you a vehicle on any of there MANY lots.
Awful. Ignored and brushed off by a particular salesman (John) when talking finances. When we agreed upon a price we were told they "ran out of time" and we went home without a deal and were promised we would be called the following day by noon. Come 2pm and we hadnt received a single call nor any updates, so we had to call and leave a voicemail. We called at 4pm and were told he would call us back later. At 6pm we finally received a call, and drove down there even after considering the long drive and the time at the moment, we figured at the price we agreed upon it was worth it. When we got there we were approached with a completely different price that was way out of our price bracket and told they couldnt do any better. Oh well, theres plenty of dealerships out there better than this one. Also the building looks a little run down.
Im a Ford Focus owner with a failed transmission (2 times). 1st time,At 46,000 mi tranny shuddering and making weird noise was diagnosed with internal leak. Fix was to replace clutch assemble. 2nd time at 49000mi Transmission Failure - Service Now screen came up. They are replacing clutch assemble for 2nd time but nothing else. Cant see how this will fix the problem. They are just kicking the can down the road. Service dept is just giving me the run around. Been trying to contact the manager but have not been successful. The entire organization so far has been unresponsive. MORAL - Dont buy a Ford and especially dont deal with PERRY FORD.
First guy I talked to was nice, but he was profoundly under prepared. I was consequently transferred to finish negotiations with a senior sales rep to complete paperwork. It is very possible this guys rises from the depths of hell to make deals on cars during the day, then submerges back into the ground to be with his dad the devil every night. One of the worst people I have met in recent memory. He treated me as though my existence was a plague onto mankind. Do not support a business that so easily willing to treat people this poorly.
Leon approached us as soon as we made eye contact but not aggressively which made us feel comfortable. That morning I had received an email from Matt the Manager too. Leon listened attentively and warmly handed us off to the finance manager once our needs were met. He never tried dissuading us from what he wanted and walked with a sense of urgency. Then brought in Matt who gave us honest attention and thanked us for giving them business. Wow! And the finance manager we sat with also helped us make the best decisions.
Terrible Service- if you want your car taken for months without feedback, unless you have the time to repeatedly call and deal with the service manager being on vacation- dont trust them with your vehicle. Also be aware that if they determine that they can try to get you or your insurance to pay for more repairs...they will...and of course, will not be able to work on multiple things at the same time. On the bright side, you have a potential storage spot for a car if you want to travel the globe by boat
The purchasing process what fine the people were great no complaint there, except I was sold a brand new car with a cracked A/C compressor and a heat damaged A/C clutch. I couldnt get to the service department for weeks so I took my car to another local dealership. Every time Ive tried to schedule a service, even just an oil change its at a minimum 2-2.5 weeks before I can get in. Dont waist your time, theres another local Ford dealership that is more than happy to help you and get your car repaired.
A Private User
Zero Stars! They dont Listen, fail to contact you or work with you. A month after I thought I bought a truck they called and informed me they couldnt get financed and that I need a larger down payment. All this after I told them upfront that the down I gave them was all that I could or would pay. Returned the truck after having it five weeks. Never do buisness there again there are to many other good dealers. Please do not do buisness with them! You wont be treated fairly.
A Private User
Also dont get the extended service plan..they give you nothing in writing that it really covers. You can also get it alot cheaper through your ins co. Instead of 30000 miles, the one I got through my ins co is for 100000 or 5 yrs. I also got a complete list of what is covered and how much it would cost out of pocket. I have covered the "Perry" ford license plate cover with black tape until I buy a new cover....thats how much I DONT want them to get free advertising.
Perry Ford is AWESOME. In the last 3 years I have purchased a new F150 Pick-up Truck and a Lincoln MKX. I love them both. I recently had a need to visit their service department for a turn signal issue. My contact was with the Service Writer named Rob Pendley. He was very attentive and it was obvious he wanted to help me not only get my car fixed quickly but to also save me money. Even after my warranty expires I will continue to take my cars to them-they get it.