|Category:||Used Car Dealer|
|Address:||9711 Kingston Pike, Knoxville, TN 37922, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed|
These people are selling cars with frame damage and are not owning up to it because the vehicles are on a uni-body frame. They are lying and telling people if you kick the door it is considered uni-body damage and the uni-body is separate for the frame. This is not true esp. for my toyota rav4 I purchased from there with undisclosed frame damage. I brought the car from them 23 months ago and have now decided to up grade. When I brought it to car-max to be appraised they told me the vehicle had frame damage which I had them go outside and show me (I have never wrecked this car, so it shold not have had frame damage. That area of the vehicle had been in an accident before i purchased it and "repaired". I asked before buying the vehicle if there was any other damage from the accident it was in that I needed to know about and I was told explicitly NO. So finding out this information I called old ben franklins dealership and asked them if they would do something about it, gave them the opportunity to make things right. The manager Daryl told me to come down to the lot and he would make me an offer on the vehicle and "ignore" the frame damage because under his standards it wasnt frame damage. Well he made me an offer that was right at my pay off 11,300 so I shook his hand on the lot and said ok. He told me to come back in the morning when his boss was back from auction in Flordia and we would do the deal. This was a lie. Daryl texted me the next morning and told me he could not buy the car because his boss had just bought "50" cars at auction....I dont know where they would have room to put 50 cars on that lot, but ok. So I called him back later and asked if he was going to buy the car back like he agreed to, next week or so when the inventory was back down. His reply was, I was being basically hatefull, to him when he was trying to do me a favor, called me a LIAR, said that car-max did not tell me that was frame damage (after i had went up there and showed him the damage myself which he stated yes this is uni body damage(but remember...he thinks the two entities are separate)) and told me thank you for the phone call and hung up on me. ...WOW I know, hard to believe that someone would treat me this was esp. the manager. Well I gave them the opportunity to make things right. He chose not to, so now I am seeking legal counsel with an arbitrator, have already told wells Fargo what they are financing with them, and am seeking every punitive out let against them. I will not let someone treat me this way, and I will do everything in my power to make sure they dont do this to anymore people. The Taryl individual mentioned in here that is a really good sales man, dose not work for these people any more for this exact reason ...fraudulent sales. I am lucky to have him as a contact to speak with about this matter, and he informed me that they are doing this same thing to a lot of people, selling vehicles with frame damage and not informing the customers. I hope you read my post before going there and I truly empathize with anyone who makes a purchase from here. I know a lot of people say they are going to act against situations like this and dont. I am and have already started the steps of filing with the people that license this dealership and the TN consumer affairs division. I wont let this slide. Disgusting people who think they are above the law. Truly disgusting. (if it wasnt frame damage, why would he have chosen not to buy the vehicle after I agreed on his offer?)
STAY AWAY! If I could give it less than one star I would. I had made an appointment to have my Kia serviced at the dealer. After the appointment was scheduled, I got a call a little while later about a Optima special wanting to know if I wanted to trade or look at one. This spiked my interest (I didnt need a car but if I could get a deal, why not) After doing some research I found a 2015 Kia Optima with 15kish miles on it for $13,221 at Ole Ben Franklin Motors. It was the perfect color, right mileage and price. I called on a Wednesday and scheduled and appointment for the next day to come look at it. I got a confirmation call on Thursday about 11am to confirm my appointment for 5pm. When verifying the appointment, I stated I was only interested in that car and wanted to make sure it was still available. They took the stock number and came back and stated yes its still here, were waiting for you. So at 4:45pm, I show up (At first impression, I thought this place looked a little.. off. Kind of run down but who am I to judge) I was immediately asked to go in and talk about the paperwork. They wanted to do the financing and stuff first. I stopped the girl helping me and said I would like to see the car first before we even got into that. She acted surprised that I would even ask that. I gave her the stock number and after waiting about 8-10 minutes, she came back and said they didnt have that particular car, they sent it back to the auction house did to a mechanical issue. Then proceeded to ask me what options I wanted and we could go look at the other Optimas they had. At this point, I have lost all interest because just hours before I was assured the car was there but then all of a sudden it wasnt mechanically sound. She continued to pressure me into looking at another model. I told her I was only interested in the one, since it wasnt there we were done and I was leaving- I did. And never looked back other than to call and complain about my experience. I have since come to the conclusion this listing was a attention grabber in order for people to see a great deal, come in and get suckered into something else. Again this was over a week ago and guess what vehicle is still listed for sale on their website as today. I know it has been updated since then as they have added new stock. Either way, I feel like most of these people I dealt with were VERY crooked. I understand some people have no choice with where they can get a car but I suggest either working on credit or saving some cash before getting yourself into this situation. Ironically, I left there that day and went to Kia of Knoxville and am the proud owner of actual brand new Optima. Go to a reputable dealer and dont let Ole Ben Franklins Amazing deal trick you too
Well, as we have all had problems in our life with our finances, I am no exception. However that doesnt begin to excuse the travesty that was the vehicle they sold me. The agent I dealt with was rather nice, and he did work with me, but in the end I was scammed by an outrageous price for a car that, in excellent condition, was only worth $1500.00 tops. The interior had massive discoloration due to sun damage, the paint was peeling and faded on the exterior, the center console and sun visors had this strange, dust like, substance that, when examined further, was sticky and had a tecture like resin you would find on a violin bow string. This was all found in a 1997 Pontiac Bonneville...that all aside the car was rather good on gas mileage, and ran rather well for the first two weeks. Afterwards I began to notice the transmission was experiencing shifting issues, and the car would act as though it was missing or out of time when the transmission would try to downshift to compensate for a hill. When I first asked them to look at the car, or to see if there was anything they could do to work with me on possibly getting another car I was told that "Once you take a car off of our lot its no longer our problem, we arent going to fix a car that isnt worth it." which to mean was extremely rude. Eight months, total, down the road I was forced to buy another car from a different dealer because the ECM, Torque Converter, and Fuel System all went out around the same time causing the car to be parked on the side of the interstate. Never again will I even come close to shopping for a car here again. Charging over $6000 for a used car that isnt worth $1000 is just bad business..DO NOT LET THESE PEOPLE SUCKER YOU OUT OF YOUR MONEY, all they care about is profit, the customer is last on their list of priorities, if the customer is even lucky enough to make it on the list at all.