Tom Thumb

Category:	Grocery Store
Address:	14280 Marsh Ln, Addison, TX 75001, USA
Phone:	+1 972-241-4485
Site:	local.tomthumb.com
Rating:	3.9
Working:	6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM

Location

Photos 100

Reviews 5

Darin Werner

It really has always been a love/hate relationship. Now they have changed their self-service checkout registers and I have had nothing but angst ever since then. First, since I shop at night, they like to have NO staffed registers, thus forcing me to go self-service. With a loaded basket this can be an issue. I buy manager specials a lot, the ones with 30% and 50% off stickers, and they require assistance from staff. So the girl comes over and starts running the coupons, sticking the used ones in the registers coupon slot. As she is almost through with them, the register glitches and wipes out the entire order, requiring her to start over. However, now she has NONE of the coupons as she put them in the mystery slot to another world. Since there is no staff at the customer service desk at night, she and I had to go up there after finishing and circle and mark my receipt from memory do I could take it up with the service desk on a future daytime trip and try to get my money back. Now tonight, I am in there and doing the forced self-service again. The register is constantly lagging in vocalizing the items I was scanning, making it very difficult to keep an aural check on its accuracy. When I stopped to get a visual check on an item, I found it not putting the most recent items on the screen, as common sense would dictate, but rather placing the first items scanned and all new items off the page and invisible, requiring scrolling to see them. Hence, I couldnt see what JUST scanned! But then theres more. As I am nearing the end of the order, suddenly I cant get past one item. When the girl comes over, she explains that I have hit the registers limit! OMG! WHAT??? So they force me into self-service, then say I cant buy a full basket of items. That has to be GREAT for business. I bet the stockholders would love to know that business is being turned away at the register. Fantastic arbitrary programming! Anyway, the girl jumps into action, thinking she is helping me, and takes the remaining items to the next self-service register. She logs in with what I presume is a generic club card and scans them. Just one more issue: MY club card has something called "Personalized Deals" loaded onto it that are absent from hers, resulting in OVERCHARGING. I am lucky I caught it there since I was still at the other register trying to pay for the first part of my forcibly split order. Otherwise I would have had to come up during "normal" business hours a second time for this error. BOTTOM LINE: This store is, from what I presume, suffering from an upper management problem. It is quite unusual that these types of systematic changes would come from a local level. There are some occasional local issues, but for the most part, this smacks of bad upper management and lax oversight by the stakeholders. Avoid ALL Tom Thumb stores past about 8 p.m. as they effectively pull the plug on service at night.

KIERRA TATE

HORRIBLE customer service from an employee named Yanuary. Today, a little before 4pm, I park my cart behind two other customers waiting in the express lane. The first customer’s card was declined, so he left his basket at the register and exited the store. Yanurary the cashier, was clearly and understandably annoyed stomped off to the customer service desk to get a key/code to cancel the transaction. The issue is she took her sweet time fixing the cancelled transaction and did not communicate with the customer in front of me who was silently waiting. She then went back to customer service to gossip/talk to the employee at customer service for nearly a minute! When she finally return to her unattended register, she offered no explanation or apology. The customer ahead of me completes her transaction, then to my absolute shock and surprise, Yanuary, walks off to the self-check out kiosk to tend to an EMPTY kiosk that had no customers waiting for it. She literally walked off without any communication what so ever, as I stood there with my five items on her belt. I stood there in shoooock! Finally, an employee who had been watching the entire situation (she was there before I arrived at the express lane), asked a different employee to complete my transaction. I was very thankful to the friendly and courteous employee who completed my transaction. While the new, friendly employee went to get me a new Tom Thumb card, Yanuary decides to waltz back over and ask me IF I NEED HELP? Wow! Not now! I said all that to say this - Yanuary should not work in customer service for Tom Thumb. She would be better suited in the back where she can roll her eyes and have an attitude without customers having to witness it. Also, Im confused on why the assistant manager did not address Yanuary, but instead leaned on a counter and watched the whole ordeal from customer service? For your sanity, I recommend shopping somewhere else until they clean house. Sidenote: I asked for the general manager, and they said he was (conveniently) on vacation. I hope Mr. Floras (if they gave me the correct name) reads this.

Leigh Deal

I drive past another Tom Thumb and two other grocery stores to get to this location, and it is always worth it. Every employee is kind, engaging, and helpful, which is a testament to the leadership and hiring practices of their manager, Laura, who is always out working with her team and leading by example. This store has a better selection that is more readily available than other Tom Thumbs, and it is always clean and organized. They also have THE BEST 50% off section comparatively. As a retailer for almost 20 years myself, I am in love with the way they are focused on customer service at all times of day, whether I shop at night or on a busy afternoon. Despite being on a "dying" corner, this is gem of a store, and the managers of other Tom Thumbs should take notice and follow suit. What a talented and gracious team. LOVE this grocery store!

James E93

Getting pretty fed up with the long wait times for checkout. They keep about 2 registers open during high tragic times of the day, lines are backing up into the aisles so that other customers cant even get past, lots of staff standing around who think nothing of it. This is pretty typical for this store. I once spent 5-7 minutes standing at a self-checkout waiting for age verification from a staff member who knew that I was standing there waiting. She finally makes her way over and says "sorry for the wait". Theres no excuse for that. I go here regularly because its right next to my apartment but now I think Ill be driving a few extra miles to a better grocery store.

Evan Kice

I have never gotten so many bad products from a grocery store. Over a course of a few months, I bought a box of coke cans that turned out to be punctured, sushi that turned out to be rotten, and now tomatoes that turned out to be moldy. Something is just bad in their supply chain, no idea why. Other Tom Thumbs are fine, but this one, dont risk it. The Kroger just up the street has never sold me rotten food. Edit: Bumped up to two stars because they do always let us return the bad products.