Tommie Vaughn Ford

Reviews 3

KA

Karen McClure

My last 4 cars have been Fords and I always have my service done at the dealership, but since using Tommy Vaughn Ford I believe this will be my last Ford. Every time I deal with them I feel lied to and cheated. They tell me they dont have the exact car I want to buy but I can get a deal on one with everything but the radio and I can change the radio out. I buy it and find I cant change out the radio because Ford doesnt make the parts. Houston driving with just an AM/FM radio sucks-but they kept sending me info on how to work the really nice radio Ford offered but I couldnt have. I open the door and parts fall out. I take it in to be fixed along with a side mirror I broke and the seat belt recall. Three days later I get a call that the seat belt part broke when they were putting it in and can they keep the car longer? I say no and pick it up. They say the door is fixed, the mirror wasnt touched or mentioned and the seat belt part is on order. They will call me. Six months later I go by to ask about the seat belt part and getting an oil change. I have to go to the Quick Lane for the oil change-no appointments allowed and only a 90 minute wait. As for the seat belt, they are really busy-the busiest service department in Houston- so they cant do my recall repair in less than 3 days. He is actually proud. I tell him if they could make cars that didnt need to be recalled they might not be so busy. My husbands Toyota is always returned in a day. A year later I am still trying to get a radio and go in to ask them about a part I found online. I ask again about the seat belt and the mirror. Im dealing with the service manager. Im told the radio part should work, the seat belt part is in stock and they can order the mirror part. I finally get the radio installed elsewhere! I take the car in on my scheduled day and they have no appointment for me. The manager isnt there. They find the appointment by looking up the ordered part and I leave my car. I picked it up later that day and was charged over $500 to replace a side mirror with cracked glass. It isnt even glass, it is plastic. No call to let me know that it would be this ridiculous amount, just you owe us $500. I am upset and they say I should pay and they can leave the ticket open and have the manager call me -prices are negotiable. Never got that call. Not sure if Ford is hurting because they didnt take the government money-a major reason I kept buying Ford-or if it is this dealership but I am not buying another and will not use this dealer for the pending recall on the door they say they fixed but now wont open properly. Parts for that should be in mid 2017. Cant make a dash kit so you can replace your radio because they are busy with recall parts I guess. I understand that things go wrong. I have had recalls before. But the way they act like they are doing you a favor to screw you over at Tommy Vaughn Ford really makes me mad. First time I have seen the used car salesman stereotype in real life.

JR

JR Byro

I arrived at 7am on Monday because the service guy I spoke to on phone said it was first come first serve basis. I was bringing my Ford car to Tommy Vaughn Ford for the first time for service work: 2 recalls, water leaking onto floor cabin of car from unknown source, and the intelligent oil life monitor system (IOLM)was stuck at 100% oil life. I also have the Ford Premium Extended Service plan. The very nice service guy checked me in and said would call later that day with info. I left my sun visor folded in the dash of my car so they would see it and put it on my dash while it sat in the hot Houston sun. They dont give loaner cars. Having not heard from them by the next afternoon, I called the service guy, who said they found some drains plugged with debris causing the water leakage into the cabin, and that was not covered under warranty. I asked what that would cost, and he said about $800. I asked what specifically will you do for $800? He said unplug the drains and then take the seat out and clean the carpets and replace the padding underneath to help with smell, which a lot of that costs was hourly rate for labor. I advised I just want the drains unplugged and I would worry about carpets myself. The quote for that is $200, thats a $600 difference. I felt like that was padding the bill. I asked about the IOLM and he said he that the instrument cluster was going to need to be reprogrammed, and there is a known issue with mustangs in a certain year range after a certain mileage having their IOLM indicator stuck at 100%. He said he wasnt sure that was covered under the extended service plan and he would have to ask his boss. He quoted me $120 to do that if out of warranty, which was an hour and half labor. I asked how do you charge for an hour and half of labor when its just a computer plugged into my car reprogramming? I forget what his jargon filled response was. When he called back he said it wasnt under warranty but they would cut me deal and only charge me half an hour of labor, which would be $60. So I accepted. My deductible for the service plan is $100 so I took that into consideration. When I arrived 2 days later, I see a pamphlet for the extended service plan I have, and it clearly states the IOLM is covered. I brought that up to the salesman I mean service guy and he said something to the extent of "no whats covered is parts- not computer stuff". Oh, ok. Hmm. They pull my car around and there is the sun visor, folded exactly in the same place I left it- obviously never put up. Then as Im driving away my air conditioner now makes a noise- great. Wasnt doing that before. So thats my experience. Ever heard of Satan in a Sunday hat? Thats kinda how I felt about my experience. I would like them to fix my air conditioner and provide a loaner car while doing it, but I just dont know if I want my car there again. And I am currently actively looking to buy my next car- but I dont think I will trade with this dealership based on my experience with their service department.

M

M Rodriguez

I have to say, I am very disappointed. I brought my 15 mustang in on a Sunday morning for the sole purpose of getting the rear view camera checked out. I had previously took my vehicle to planet ford for the same issue, and although they repaired it, the problem continued. When I went into Tommie Vaughn Ford I was assisted very quickly. I addressed my concerns with my service advisor. I even showed him the invoices of the work done at planet ford. He assured me they would take a look at it as soon as they could. I gave him the keys and as he drove towards the service stalls he stopped me and asked if I had ever noticed the rattling coming from the exhaust. I told him I was aware but that I had purchased the vehicle like that. He then told me that they would also take a look at the exhaust while my car was there and that he would call me later that afternoon. I left but hung around the area expecting his call. A couple hours later, he called. He informed me that there was nothing they could do about the rear view camera because it has been worked on by the other ford dealer. Then he proceeded to tell me that they could fix my exhaust issue but that they would have to order the exhaust and that it would take days. He also said I need a cabin filter and new tires which he had already took the liberty to price for me. At that point, I was extremely frustrated. If he knew they couldnt work on the rear view camera in the first place I would have expected him to tell me that before dropping off and spending the whole day without my vehicle. With that being said, I told him I didnt want anything else done to the vehicle besides the cabin filter due to the fact I needed my car back the same day. He told me there was no way my car would be finished by the end of the day but that I could pick up Monday afternoon and that he would call when it was ready. Come Monday, i did not receive a single phone call. I had to call only to be told that my service advisor was gone for the day. I then asked if I could pay over the phone to be able to take my car home. They agreed and I did my payment over the phone and was told my keys would be up at the front with the receptionist. I picked up my car that afternoon having wasted two days for what was only a cabin filter. Unfortunately, the lack of communication with my service advisor is the reason why I will not be returning to this location.