|Address:||4015 I-35 #323, San Marcos, TX 78666, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM|
Nicole, the manager & Kaitlyn are extremely rude. Love West elm, so I was excited to come to the outlet. I had no help at all. I bought something without realizing pieces come separately and I wanted to exchange it for a different bed set that did have it all. They are final sale though on everything which no one explained to me, and I assumed only final sale was for products with the actual red tag. Why only put certain pieces with a clear final sale tag just to say everything is final sale? What was worse though is how disrespectful they were about the situation since they couldnt care less. Both were annoyed, smirked at me, and the manager laughed when I asked for their names saying "not like contacting customer service will do anything" as if I couldnt hear her when I was leaving. Unbelievable
I spent tons of hours and gobs of money at West Elm in San Marcos last week. The staff was especially helpful, pulling out rug after rug so I could examine them, then sorting through drapery hardware with me. I received excellent service by all employees, found a great selection of items, and marvelous prices. Clayton (manager) went the extra mile to be of assistance.
The West Elm Outlet Store in San Marcos is great! I found the perfect bench for my office with the help of Travis. He was the best part of my shopping experience. Courteous, knowledgeable, pleasant and professional. He even helped me take the bench out to my car. Now thats superlative customer service all around! Thank you Travis.
VERY GOOD DEALS on regular west elm items. Some items with damage, some without. You sometimes have to work for your discount and find the amazing pieces, but definitely worth the savings!! Remember people, youre getting amazing West Elm pieces at stellar prices! Staff is always very welcoming, helpful and knowledgeable.
Good collection if you go on time. We went there after the sale was over, they had furnitures without major components but would still price high, which is a bummer!
Tad overpriced for what you get. Guess Im not hipster enough to know better. Nice merchandise but limited selection at this location.
Decent deals and the staff is nice. Dont forget the so for additional money off if there is damage.
Hit or miss. Sometimes they have great stuff, other times there is nothing special.
An outlet store. Whee.