Repossess Auto Sales

Reviews 5

DO

Donna Williams

BUYERS BEAWAR!!! I purchased a 2008 Honda Accord on Saturday, April 11, 2015 from Repossess Auto Sales located at 11916 Prairie Avenue Hawthorne, CA. 90250; traded my 2004 Mercedes Benz E500 with 138,000 miles along with $1,000.00 cash down payment. All windows were rolled down when I took the car on a test drive but I thought nothing of this since it was a very warm day. I was told by the service person that the car had just completed and passed vehicle inspection but later found the inspection report indicating that only the GPS system had been installed. Completed my test drive and headed to the offices to finalize the transaction since it was nearing the close of business. Personal items were transferred from the old vehicle to the newly purchase vehicle. Before driving off the lot, I noticed the front driver’s side window would not roll up, unable to locate the extra key or remote, antifreeze splatter was all over the hood and in the engine area, and the overflow/reserves container was empty. I also noted all the water spots all over the vehicle. I bought the newly discovered issues to the attention of the sales manager Mike who was trying to leave for the day. Mike asked me to bring the car back on Monday, April 13, 2015 and the repairs would be taken care of including the free car wash/detail service since their service department had already closed for the day. I requested the statements to be put in writing and was told “Don’t worry, we will take care of the problems on Monday” Monday morning I arrive at 8:30 AM only to be told by the service manager - Kevin that all repairs had to be approved and to bring the car back the following day. I advised Kevin that I work Monday – Friday and could not afford to take another day off to have the repairs completed. Kevin suggested that I bring the car back on Saturday (April 18, 2015). It’s been 4 weeks now, none of the promise repairs have been completed except for the front driver’s side window, however, it’s not functioning properly. For the past 4 weekends, Repossess Auto Sales staff has been sending me on a wild goose chase, requesting I take the vehicle to another mechanics to have the window issues resolved, to Gardena Honda in Garden, CA. (whom informed me that the window switch was installed incorrectly and to take the car back to who sold you the vehicle and make them install the switch correctly). Finally, after wasting 6 hours on Saturday May, 9, 2015, driving the vehicle from Repo Auto sales in Hawthorne to Gardena Honda, I was told not only would the window remain “as is” but the window spots would not be approved because it was my fault for leaving the vehicle in an area where the sprinkler system could wet the vehicle. This is bogus. My car is parked daily in my assigned underground parking structure at my condominium complex and there is not sprinkler system at my place of employment. I am utterly and completely unsatisfied at the professionalism (or lack thereof) treatment received from both Mike and Kevin, my time has been wasted, I’ve been insulted and lied too. Lesson learned! Shady deals, shady staff. Get it in writing before signing on the dotted line.

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IR

iris martinez

STAY AWAY...STAY AWAY...FRAUD... RUDE....DO NOT BUY A CAR FROM HERE... THEY WILL TAKE YOUR CAR!!!!!!!! MY HUSBAND AND I BOTH BOUGHT VEHICLES FROM HERE AND THEY REPOSSESSED HIS CAR 5 DAYS OF BEING LATE ON HIS FIRST PAYMENT AFTER CALLING AND MAKING PAYMENTS ARRANGEMENTS... THEY SAID IT WOULD BE OK, THAT WAS A LIE... SO I CALLED TO FIND OUT HOW MUCH EXACTLY HOW MUCH WE OWED TO GET THE CAR BACK, JUST TO BE TREATED WITH DISRESPECT FROM THE PAYMENT DEPARTMENT WHEN I ASKED TO BREAK IT DOWN AGAIN WHY WAS IT SO MUCH MONEY...IF I ASK HOW MUCH TEN THOUSAND TIMES, TELL ME TEN THOUSAND AND ONE MORE TIMES...I AM THE CUSTOMER!!!! THEY WANT ALMOST 2000 TO GET IT BACK ... 500.00 IN REPOSSESSING FEES!!! NOT INCLUDING THE STORAGE FEE OF 25$ A DAY... THEY DO NOT GIVE CARS BACK ON WEEKENDS SO WE HAVE TO WAIT 3 MORE DAYS BECAUSE IT IS THE 4TH OF JULY ADDING MORE 25$ A DAY FEE TO THE ALREADY HIGH AMOUNT... YOU CAN ONLY PICK YOUR VEHICLE UP MON THRU FRI 9AM-12PM & FROM 1PM-330PM..LIMITING ME TO GET MY CAR BACK.... I FEEL LIKE THEY DONT WANT ME TO HAVE MY CAR BACK SO THEY CAN RE-SELL IT AND MAKE FREE MONEY OFF OF US.... TO THE REPOSSESS AUTO YOUR REVIEWS ARE HORRIBLE AND SO IS YOUR CUSTOMER SERVICE... TREAT THE PEOPLE WHO BUY FROM YOU BETTER... AFTER ALL THE BEST ADVERTISEMENT IS WORD OF MOUTH... AND RIGHT NOW I WOULDNT REFER YOU TO ANYONE... I CAN NOT WAIT TO PAY OFF MY CAR AND HAVE NOTHING MORE TO DO WITH YOUR ESTABLISHMENT!!!! GOOD NOTE KEVIN IS AWESOME HE CALMED ME DOWN AND GAVE ME GREAT ADVISE ON IGNORANCE... (To the woman in the payment department, you need a class in customer service you are rude and come off with an attitude... My purchases with repossess auto supply your check just like the guest at my job and they are always right... Even if I know I am!!!! Have some class while your on the clock...) STAY AWAY...STAY AWAY...

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KE

Kennetta Thomas

Ladies, please do not go to this place of business without a male figure with you to assist you in purchasing a vehicle that is worth the money that is being asked for it. This business sells vehicles that look nice yet they break down as soon as the ink dries on the contract. I am a female who has had her left arm amputated for several years, therefore I work very hard for every dollar I earn with no assistance or handouts. I used my entire savings to purchased a 2009 Dodge Voyager exactly one month ago and the vehicle has already been in the shop for four days. Mind you, when I picked the vehicle up after the four day period, It was still shaking and rumbling under the hood area. I am so unhappy with my decision to do business with this establishment and recommend that you try other avenues of becoming a car owner rather than dealing with Reposess Auto. They take advantage of women and the disabled. All they care about is money.

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NI

NIATHENURSE LOVESBEINGANURSE

I bought a car from this place in december 2009. A 2005 hyunda elantra. Me and my ex husband paid $400 a month for the car note on time each month for over a year. So at 2 am in the morning over a year later they come and repossess the car saying that we missed a payment a year ago in april of 2011. I was so mad because of all the money we paid for the downpayment to top it off the $400 a month. We then went to repossess later that morning to show the manager all our receipts for each payment and they still told us we had to pay the repossessing fee along with the payment that they claim we missed. How did we miss a payment when we had all our receipts and we never missed a payment. These people are deceitful and are liars. I would never ever ever recommend anyone here and I will never buy a car from here ever again.

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J.

J. Moore

Purchasing through this business is basically buying a vehicle without inspection, without warranty, and accepting full responsibility if a problem may persist. This establishment focuses on poor credit so there prices can be inflated to make larger profit. If you have over a 600+ fico, even on the lower end, I would try elsewhere just for the security of being offered a warranty they will honor and stand up to. These vehicles are there for a reason, not becuase they were well taken care of. High vehicle payments, and a horrific repair bill will only make your credit worse when you dont make the payment because of frustration or repairs being too high- you cannot pay both. As for the experience, there pleasant until you have a concern to discuss.

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