Mercedes-Benz of South Bay

Reviews 3

JO

Joe Call

I found the car that I wanted to look at on the internet, and indicated online that I had an interest. Was contacted by salesman (Kevin B.) and set up a time to look at it. (We live in Idaho, were attending a professional meeting in San Diego, and drove to Torrance to look at the car.) I explained to Kevin that I was supposed to pick up a colleague at the airport back in San Diego in mid-afternoon. We arrived at the dealership shortly before noon. Within thirty minutes (at most) we said we wanted the car. We completed the transaction six hours later!!! First, Kevin had to get Person As approval, then it was Person B that also had to approve it (we were paying the stated price!!) Finally, after about five hours we were introduced to the F&I guy who we told at the outset that we had already wasted far too much time and we were not interested in buying anything else. Still, he spent 45 minutes with us trying to browbeat us into buying something, and we couldnt complete the sale without him signing off on everything! We had visited several dealerships in the San Diego area (many different brands) and we were warmly greeted at each, offered a bottle of water, shown a comfortable waiting room, etc. while we looked over and discussed their inventory. At this place, we were left sitting in the middle of their showroom on hard plastic chairs, (almost as if we were on display: "Look, this is what a couple of suckers look like!!") and finally got a bottle of water when we requested it. (Shortly before we left, I was wandering around the building and came upon the "real" waiting room, with comfortable seating, a TV, etc.) Kevin knew we hadnt had anything for lunch, but kept us hanging around the showroom ("itll all be done any minute now") well into the dinner hour. He actually went out and got something to eat while we waited! Not a single item on the original terms was changed from the time we made the offer until the time the deal was closed six hours later. I believe that they were hoping to wear us down so we would collapse with the F&I guy and buy something. We kept getting the excuse that they were short on management so it was taking a long time to get things done. I cant believe that any organization could be this rude and inconsiderate by accident! I mean, the whole thing had to be planned in advance to abuse us. When we got to Idaho and tried to title it, nobody at the dealership seemed to have any idea about what had happened and how to get it done (although Kevin assured us that they did sales to out-of-state customers all the time). Fortunately, the Idaho DMV staff took it the extra time and effort required to get them the paperwork so we could get it registered and licensed. To his credit, I guess, Kevin was very friendly and kept in touch (without offering anything of sustenance). Real nice guy. But couldnt get anything done. He did, however, help get the paperwork done and to us so we could register the car in Idaho. To add insult to injury, they offered to pay for the first tank of gas I would buy when the car was delivered (to Idaho) since they couldnt fill it before shipping it. We contacted Kevin, sent him the receipt, he told us that it was being approved and we would get a check soon and....... you guessed it: Nada! I put off printing a review (this will be one of several I hope to be able to post in every place possible on the web) hoping wed at least get the gas money. Since that hasnt come (we bought the car in January and sent the receipt in in early summer) figured I had nothing to lose. There is absolutely no way I would recommend this dealership to anyone, not even someone I disliked. The lack of service we received and the hassle they put us through was absolutely inexcuaible.

ME

melissa mccray

Recently, my car, which I have driven since college, had started to have its fair share of issues, so I decided it would be a decent time to find another car. Initially, I thought that I would buy a practical, pre-owned car (Kia, Hyundai just to give you an idea) but my husband convinced me otherwise. We work very hard and do fairly well so it is okay to have a car that is nicer. Due to corporate discounts, I decided to check out Infiniti, BMW, and Audi first. They were nice cars, but they definitely didnt have me completely sold. As we were coming back from taking our daughter to the dentist, we just happened to stop by MB of South-Bay. As soon, as my family hopped out of our car, we were met with a hearty welcome from the General Manager Gary P. I had some trepidation because I was really concerned about staying within a budget, but Gary told me just to take a look and see what I liked. He handed me to the care of Mercedes B. (no pun intended- her name is Mercedes) and she showed me some pre-owned options that were beautiful. I will digress quickly to say that the quality of a Mercedes in unparalleled. Other luxury cars within the class truly do not compare to the craftsmanship that is put into Mercedes Benz. Now, I am back. Mercedes, took us into the showroom area to give us some initial pricing. I was concerned for time because I had not expected to be at the dealership that long and I have a pup at home that needed to be walked. At this point, Gary P. the general manager, invited us into the office and personally gave us pricing options for the pre-owned vehicles that I liked. Gary, was very upfront, comprehensive, and knowledgeable in sharing with us the best route to go. He asked for the features that I was looking for in a vehicle and began to compare the cost of getting a new vehicle versus a pre-owned vehicle. When he showed me the estimate for both, there was very little difference. He sat with my family and I for hours with patience, even getting my 10 year old daughter a teddy bear (which she loved). Both he and Mercedes, were very patient with us and treated my family as if we were buying the most expensive car in the lot! I had a lot of anxiety just with the idea of buying a luxury car, however, they truly worked with me throughout the process and kept me informed of each step they were engaging in. Garys demeanor and ethics, is a reflection of his Autonation team.They are truly the cream of the crop. The next day, they invited us back and us some complementary items which they did not have to do. If one wants to have an A1 buying experience, please be sure to come here and prepare to have your mind blown. Gary and Mercedes, have a customer for life.

BE

BellaDental El Monte

Horrible experience, drove close to an hour after working a 9 hour shift, I had an appointment at 8:15 set up with Hayes. I had all my paperwork and took my mother-in-law and wife who is 5 months pregnant to celebrate after I believed would have been a pleasant experience. Boy was I wrong!!! We get there and had to wait a little bit, and then Hayes has us talk to his"partner" Doug because he has a date with his girlfriend and he tell us this, come again !! Why make an appointment with us then pick up and leave, he asks us if we would like water and we say yes. We proceed to find out that they have no water for us, are you kidding me!! To Dougs credit he states he has no clue about this deal, and has to research to help us out. Let me get this right, I call on Monday to make an appointment and on Friday no one no knows anything about this appointment. We test drove the car and loved it, however it lacks all the basic luxury features, the photos on the website show push start feature which Doug said he could do (FALSE ADVERTISING). Then we request rims for our inconvenience which they said they could do as courtesy for us then they say no we have to charge you. At this point we are close to 10pm, and my wife is telling me to nix the deal but I got emotional and still thought there was hope. Doug then states that MB can match USAA finance and would like us to consider this. We say yes and find out from Angela( the finance lady) that MB cannot do this due to it being a CLS. WTF??? HUH why does one person say something and the other says no, dont u guys work for the same company and communicate with each other Now its approaching 12, and to his credit Doug tried his best to close the deal but we requested tint for our aggravation and they went from $200 to $150, talk about nickel and diming us. I agreed b/c I really loved the car, I was informed that we could not take the car b/c Doug had to have the tech install the push start feature on the car (after all the other luxury features being absent, I said no problem and paid our down payment and was told to be patient). At this point it was 12:30 and we had not been offered water or any thing to eat. We were there over 4 hours!! Next day I got a call from Doug stating unfortunately they cannot install the push button feature on this vehicle!! WTF, are you kidding me, is this a joke. I ended the deal, and will never go back and told my friends about my experience and they were shocked. NEVER AGAIN!!!!!!!!!!