LensCrafters

Reviews 9

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Christopher Jiannetti

The store refused to exchange my glasses frames even though I had purchased the warranty plan which allows you to get new glasses if yours break for a lower price. They couldnt find the record for my frames and implied that I hadnt gotten them at Lenscrafters and if I had that I hadnt paid for them. The woman I spoke with sounded like she thought I remembered incorrectly where I had gotten the frames from or that I was trying to pull some sort of con on her, and said I would have to pay full price for the frames. I left and went to the Lenscrafters at Newbury St in Boston who immediately found my records and honored my warranty. The people at that store are awesome, definitely go to them not the Brookline store.

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Shane MacDonald

The exam and consultation went well; however, a sales clerk told me that I was eligible for a rebate on my contact lens purchase. I spent almost an hour online filing the rebate only to find out that the particular lenses I purchased werent eligible. She could have saved me a lot of time and frustration had she been better informed about the products.

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Matthew Klein

Very professional and friendly staff. I was able to schedule an appointment and be seen within a week. My appointment only took a few minutes and everything was very professionally completed. It made the whole experience very enjoyable.

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A Private User

nice people, they respect you and really care about what you are looking for. With Aetna insurance, I got two glasses for free!

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Shana Cuddy

Extremely friendly and helpful staff, quick turn around time after ordering glasses.

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Mike Stanley

Efficient, courteous, friendly. Very glad i got my exam and glasses here, thanks.

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Linda Piken

worst experience ever. see my review on Yelp

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David Alspaugh

Great service. Overall great experience.

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Chris Kellogg

Ruined my glasses, do not go here

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