|Address:||1110 S Padre Island Dr, Corpus Christi, TX 78416, USA|
|Working:||Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed|
I bought a new ATV, it immediate over heated. Took it in and they just put it under warranty. Two later same thing but they said they waived the $99 charge out of how soon I had to come back, great I thought! Loaded up the ATV there at irv Thomas and took of to New Mexico with some friends. Pulled the ATV off the trailer and it over heated. So I took it back again, this time the warranty was elapsed, so they charged me $248.00. I refused to pay out of principal. I thought I could get help from the court .Well because they didnt give me a receipt for the waived $ 99 charge it I couldnt show the judge the track record of my ATV failure. So, no dice there! Oh , I forgot to mention that I have been making regualar scheduled payments on this ATV the entire time its been in their possession, the ATV has less than 8 hrs on it and I have only ridden it very little. Now here we are in September 2015. I went up to pay him in person the $248 and was refused my payment. I was told irv would be back in 45 minutes and would give me a call but not before they service department reassured me that they would call and tell me if my ATV was even still on property. I never received that call, either of them. I called back the next day, same story, irv would call me back,no call. Well, I called back today and he wasnt there but they said he would call back. I asked about my ATV and weather or not it was still there or not and the lady not sure who replied " that they cant give out that type of information", hmm. Well irv called back finally and refused to talk, he wouldnt except payment of the $248, and said that I would be hearing from his lawyer Collins. I told him that I wasnt pursing a lawsuit that I just wanted to pay the $248.00 to which he replied you can talk to my lawyer. If anybody reading this has any sound advice, Im all ears.
A Private User
Unfortunately I find that when it comes to motorcycle shops, theres a general "I dont care" attitude from the dealers and mechanics in this area, however Irv Thomas takes the cake. Good luck if you want a part this week, they hardly even keep common items in stock. To top it all off, the "knowledgeable" staff behind the parts counter doesnt know a thing about bikes. Get ready to hear "we have to special order that sir" if you ask for something because they wont feel like looking for it or asking. Theyve got something better to do than help you. Also, I once inquired on a CBR they had sitting in the store for over a year, and it was an old model from two years previous. It was stickered at over THIS years price, so I thought no way theyll come down. I asked about it and they looked at me like I was crazy. "What do you mean come down on the price?" ...ridiculous. Cmon people, take the short drive to San Antonio if you want a honda or suzuki. This place has a horrible reputation in the cycle community, I wonder how it stays in business. Its probably from the hayabusas and gixxer 1ks that they sell to noobs for over retail price.
I do not recommend doing business with Irv Thomas Suzuki. We brought a Polaris 4-wheeler for general repairs. It took them over two weeks just to provide an estimate. When we received the estimate, it was very high (+$1,600.00). The ATV was not worth repairing at that price, so we asked Irv to work with us on a trade in value. Irv was extremely condenscending and refused to negotiate with us at all regarding the value of the trade in. He lied and stated we had signed an agreement stating that we owed the money for the shop taking a look at the ATV. He actually added a written amendment to the original agreement AFTER we had signed trying to force us to pay monies we did not owe. We ended up picking up the ATV (no repairs were completed) and taking our business elsewhere. We received a second quote from another Polaris service center in Corpus Christi that was HALF the cost of what Irv wanted to charge.
I bought a Suzuki GSX-650F from these guys in July 2010. No one in the store seemed overly excited about selling anything, but they were polite and mostly answered my questions. When presented with evidence that their price was out of line with other dealers, they matched it, so Im satisfied with that aspect of the sale. I also had them service my Goldwing while I was there -- just a basic oil/filter change and rear end gear lube change. Not cheap, but done properly and on-time. Of course, I was buying another motorcycle from them, so they had an incentive to keep me happy in the meantime. Working with them was generally a pleasant experience, but nothing to rave about -- which is why I rate them "average". The people themselves were fine -- IMHO the only thing they lack is a "spark plug" in charge to re-instill the idea that customers are the reason they exist.
Absolute worst customer service and service department, my buddies rzr 900s went in for recalls and they cracked the bed plastic and claim they didnt do it. Another friend took his highlifter rzr 1000 in for transmission work and they left all the bolts loose and the transmission was moving around. On both occasions they denied that they did anything and refuse to make it right......DO NOT BUY ANYTHING FROM THIS COMPANY...... Im all for shopping local but for any service I need or aftermarket accessories I make the drive to new braunfels because I do not trust his dealership. If I could give negative stars I would
Terrible I took my Honda 5000 generator because it kept burning the breakers, 3 weeks later finally it was ready. I plugged a 10 gallon compressor n it kept tripping the breaker. I called n said whats going on how come they didnt fix it, they said we just gave it a tune up. We I am frustrated at this point now they r saying it needs a new motor. I ask y didnt u tell me this at d beginning before charging me an arm n a leg for for an oil change on a broken generator. Ambrose construction
A Private User
It took them a long time to do a 500 mi check up on my bike and then when my friend took his there for the same thing they dropped his bike and didnt tell him about it. Cracked the fairing and scratched up the bar end on the far side of the kick stand. When he called them out on it they said they didnt do it and refused to pay for the damage. Would never go there again.
I cant believe Honda allows dealers like this to sell and service their products. My friends and I take our wings to San Antonio for service.
Connie was very knowledgeable with several units and she helped me pick the perfect Ranger 900.
A Private User
if you go here bring lubrication they do not provide it
Need a new parts guy. No help at all. Zero stars
Over priced and slow. They dented my wifes bike.