LensCrafters

Category:	Eye Care Center
Address:	2301 Cottman Ave, Philadelphia, PA 19149, USA
Phone:	+1 215-332-9820
Site:	local.lenscrafters.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–7PM 12–5PM

Location

Photos 11

Reviews 12

Loso TV

After making an appointment the day before the second I walked in I was greeted the guy was super friendly I had to ask if he even worked there it was just rare for me to walk in and be greeted aside from the pesky paper work I had to fill out everyone was helpful and overall was a great place to be at S/O to Iris the lab manager she helped me pick out some really good frames me being all picky and unsure she helped me narrow some of my choices down and made the process less stressful than what I made it out to be I paid for great service so Ill def be back I rated them low because I called to answer a question and when I was able to connect to retail I think it is the woman was so rude cut me off in the middle of my introduction I only had a question to ask which wouldve took 5-7 seconds to answer instead I was told to call back within the hour and the person hung up great when I walked in but over the phone completely horrible

Nicole Phoenix

I got there and no one greeted me. I had to walk all the way back to the optometrists office and was greeted by a group unfriendly staff. They seemed to be annoyed that I interrupted their conversation. I was then told to sign in at the front. It took over an hour to be seen. Once I was finally helped, I was told that it would take 10 DAYS to get lenses put in frames that I brought myself because a machine was out of service. The associate who helped me was cool but their customer service and convenience sucks.

James Wills

I dont know what other people find so great about this place. I made an appointment, and after my initial tests, sat in a room waiting for the optometrist for over a half-hour. Finally I went back to the waiting area and said I was not comfortable in that room and could I wait there. Well, the optometrist finally got free and ended up waiting on someone who came after me! Needless to say I walked out!

Nicole McKay

I have been to your store three times in the last few months and have received excellent service! Tara,Brianna and the manager Chris have been awesome to work with! As a retail manager, I am highly impressed with their customer service skills! Keep up the great work!

Jesenia Colon

Was greeted once I walked in the building very nice customer service in the eye clinic and the lenses area Im very satisfied with the service I had received thank you very much look forward to the next visit

Amine G

Went there to get my glasses in an hr unfortunately machine was down. Came back three days later machine still down! Americas best it is!

Kevin DiCesare

Took a bit of time but at the end of the day they took care of my broken frames. Iris and Bobby takes great care of their customers A+

shawn appenzeller

Was not greeted, stood around for at least 45 minutes with no help at all. The people are soo slow.

Leslie Ann

Ive been to your store a few times and everyone was very nice, polite and very helpful.

Bassem Elmorchidy

If you want help in this place just ask for ASHLEY she is great....

Cristopher Frakes

Love being seen more than an hour after our appointment.