Eyeglass Encounters

Reviews 16

PE

PeekaBoo Berry

I’ve been going to Eyeglass Encounters for years and always leave as a happy customer. A couple of years ago, I had some medical issues that made wearing contact lenses uncomfortable. The staff at EE at 1325 Market Street in Philadelphia (Kathleen, in particular) was extremely helpful and exceedingly patient with me over a several week period until I found a contact lens brand that was comfortable. I returned to EE for my annual exam, contact lenses, and eyeglasses a few days ago. Although I normally only wear eyeglasses at home, the staff (Mischelle, in particular) was once again extremely helpful and exceedingly patient with me while I tried on what felt like every pair of frames available (sometimes the same frames three and four times!) until we found frames that I’d be confident wearing at home or outside. Mischelle also made sure I received the best price for all of my purchases, which weren’t fully covered by insurance. I highly recommend Eyeglass Encounters at 1325 Market Street in Philadelphia for insured and uninsured patients, as their prices are more than reasonable. The staff is very friendly, helpful, and knowledgeable. Thanks so much, Mischelle, Kathleen, Ray, and Dr. Vu for all that you do and helping me to see and be seen with confidence!

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Kevin Milligan

I walked over to this establishment from work in the bitter cold today because I desperately needed an adjustment on my Izod glasses. Id gone to the store where I initially bought them for an adjustment a couple of days prior but they still werent correct. So because they were sliding all over my face, I couldnt wear them like that another day. Based on the suggestion of my boss, I went to Eye Encounters for an adjustment. The gentleman (I didnt get his name) who helped me was prompt to help me, courteous and very efficient. He adjusted my eye wear 2-3 times and Im telling you, this is the best adjustment that Ive ever had & Ive been wearing glasses since I was 9 years old.... Im now 51. Thank you Sir for your help... Oh and by the way, we shared a joke about how much it cost $$$. A lot of places charge to make adjustments...Hmmmm.

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MI

Mitchell Maltenfort

In February, I bought new frames there. Almost three weeks ago, the spring in one arm gave out. I brought the frames in and asked if they could be repaired. I was told "we can replace them one time for you, free of charge" with an implication I was too hard on these glasses - never mind that this was first time Id had an experience like that. I was also told the new frames would be in a few days later. I followed up more than once, each politely. Today I was told that the frames finally came in yesterday, but since they read the partly-worn number off the frame (as opposed to checking their own records?) they got in the wrong frame. I was also told theyll rush in right frame, hopefully Tuesday, no guarantees. I dont know if its the store or the supplier who is at fault but I am furious.

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Jenny Fung

A wholly unprofessional quack operation. I saw two of their eye doctors. Each spent, with no exaggeration, just 5 minutes measuring my prescription. Each came out with totally different numbers and had no bedside manner whatsoever. The reception staff is lackluster and unprofessional. One woman, Betty, should be fired for her aggressive behavior toward customers. The other staff lost my original prescription and didnt take the inconvenience seriously (read: laughed it off). I watched them all handle merchandise very casually and without care frequently (read: throwing things around). The glasses frames are all cheap and unclean (smudgy and greasy). If you dont care about service, products, or getting a trustworthy prescription, this is the place for you.

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Jenna C

The staff at Eye Encounters is the best! My husband and I have been going to them for about 10 years now and always have a great experience. Kathy and Betty always give us the best deals possible, honest opinions on how the glasses look on your face and do not hesitate to suggest that we look at another store if we dont find something we like. Love these ladies- I will never go to another eyeglass store.

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CA

Carla Foster

I have been going to this eye encounters for years and I receive excellent service. And the Drs are great. I love the selection of frames and the staff tell you about all your options. I even took my daughter and a few coworkers who had a wonderful experience there. Plus they help me with my difficult insurance the staff handled all the communication with them.

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Sharif Smith

New to their establishment Small space Friendly staff I would suggest staff to stay focused and attentive to customer they are dealing with Overall all so far okay No street parking in area Located in Center city Philadelphia near city hall

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Steven Demmer

This place is awesome. Prices and choices are great for people without eye insurance. Even though it is a very busy store, each employee that I dealt with gave me their complete attention and were extremely friendly/helpful.

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James Nguyen

Great peeps, great prices! They have been taking care of me for years and many more to come. I love that they are off the main grid upstairs in the strip mall. Best kept secret!

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Thomas Pierce

The staff is excellent. Michelle takes care of me everytime. She is very professional and courteous. I will definitely recommend Eye Encounters to anybody. Two thumbs up.

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Amy Seng

Great Service , very friendly & helpful whenever i came in...always referred my friends and family even if they have insurance or not.

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Ryoshi 1

Very nice people and will go there again. Quick and easy, went there for checkup and contacts :D

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Khadidrah M. Marieno

They dont deserve no stars frfr smh the first time I went to this place they were cool

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JE

Jeffrey Hoffman

Staff super friendly & helpful; they always remember me by name.

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AD

Adam Fender

Great staff. I always enjoy going in to see them.

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PA

Patty Brown

Never Again They Are The WOrse

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