|Address:||816 Joe Frank Harris Pkwy SE, Cartersville, GA 30120, USA|
|Working:||8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM Closed|
My review is to talk about the Ownership of this company so for anyone that is seeking employment please stay away from Terry Reid. My husband and I experienced one of the most insulting encounters today. My husband has been in the car industry for 15+ years (Sales Management) and is very good at what he does. Last week he was told about a job opening at Terry Reid GMC or possibly even where he has the Hyundai store in Cartersville as well, so he went in for a interview and they hit it off very well. He was promised everything imaginable. He was told there was a demo program, insurance would start immediately, 4% of gross at the end of the month, a weekly salary and the list continues. Sounds to good to be true huh? Well guess what it was, it just so happen that last night at 12:00 a.m the night before my husband starts his "NEW" job Terry Reid sells the dealership. My thoughts would be to tell the man upfront that youve been trying to sale the dealership for the past 6 months now, but no lets just leave that untold. Instead of calling my husband last night to tell him that no job existed anymore he lets him come in with the thoughts of this being his first day on the job. Terry said "I didnt call last night because it was so late". My thing is my husband could have been looking for something else this morning other than getting the runaround. We have heard from several different people that this man is "very shady" and guess what people he is just that. I was told by Terry myself that he was trying to find my husband somewhere else to go, but the more I think about it what good is his word. Whoever you do call if "I" havent ruined it for him be sure you tell them what you just did to the man. We have 5 small children to provide for so we dont have time for somebody to be pulling our chain. Terry I hope you can lay your head down tonight and sleep peacefully knowing what he just put our family through. Please think twice before going to work for this man he makes promises he cant keep.
Below you can read my review on one of the salesmen there I would still recommend to avoid like the plague. How ever after reading this review they reached out to me and I gave them a second chance. I am so glad I did. After buy a car there over a year ago I figured they changed management and everything was crappy. That is so not the case I had just stumbled on one bad apple. They are an amazing dealer ship that went above and beyond to make sure I was happy they have kept me in the loop with everything from service on our other 3 cars we bring there or my new car that I found a tine imperfection on when I got home! I love my car and what is even better is Rick and Ariana have maintained me as a customer for life. I will be buying my next car in about a year from them as well as replacing our truck by years end with them! Thank you sooo much for all everyone did for us on this AMAZING team! I hade the worst expetience with JR of all the hyundai dealer in a 60 mile radius. We came in twice to look at cars and the first time he basically blew us off and we left without a price of the car we where looking at. I then decided to give him a second chance and he flat out told us he would not help us unless we where buying today and told us buying customer are worth his time, because we where shopping around we where not worth the time of day. Sad thing is we would have gone and gotten our down payment if he had given us the help we wanted. When we attempted to leave he chased us down and had another persons plate from a trade in and told us this is why people come here to het deals and then started to argue with my husband. I will never return to this location and will be going to cherokee hyundai where they have given me numbers, helped me think through my financing and dont mind that i want to take the time to get the best deal for me possible. I am infuriated with how I was treated at terry ried hyundai.
First off this is just my personal experience only. Its not to down grade nor diminish anyones character mentioned and I will not mention any names for that purpose. Approximately two weeks ago I was told over the phone and emailed with the quote on a 2013 Hyundai Elantra limited for $12000 maybe $12500 depending on what they had to do to get it ready for a sell. They also had a later model vehicle, a 2015 Elantra limited for $13995 at their other location, so I thought what the heck Ill go see it anyway. We test drove the 2013 Elantra vehicle to the other dealership T.R. GMC to see the other vehicle (salesman was still owning up to his quote) . FIRST RED FLAG: Upon the arrival, the other vehicle was NOT exactly the same vehicle. It was the lower based GLS model and I was only interested in the limited so, now my interest went toward the 2013 limited. SECOND RED FLAG: When we got back to T.R. Hyundai, the 2013 quote was suddenly changed to $13995 not by our salesman, but from his manager. After going back and forth with the manager, me and the Mrs. decided NOT to buy obviously because of the change in quotes. We then went to another major dealership a couple of days later and bought a more spacious, sportier looking 2013 Hyundai Sonata SE limited Sedan for $10995. $1000 less than the original quote of the Elantra and and $3000 less than the managers special...lol! I only came to T.R. Hyundai because the salesman was prompt with email replies and he was very, very nice and understanding with a kind heart. He didnt drop this sale, his manager did and I am sooooooooo happy he did. God is good and was definitely on our side. I write this to say to make sure you do your research, find the one vehicle you want and never settle.
Overall the staff was good. The ONLY complaint is that I was told the vehicle has been detailed prior to my purchase when it hadnt. After asking my sales rep several times he flat out told me it had been taken care of and "he watched them do it himself". (Highly doubtful you are watching cars get detailed...) Clearly the car had not been cleaned. When I pointed out there was mechanics grease on the steeling wheel and a sticky residue in the storage area his reply was "These people that detail our cars make $9/hr, they are not going to work hard at this and get everything you know?" I found this to be offensive to the people who do hold a hourly service type position and if the car had in fact been cleaned properly, there wouldnt be a mess to request cleaning at the time of purchase. Since bringing the vehicle home I have found a few personal items of the previous owner throughout the car including a copy of her drivers license and her insurance card in the glove box. Again, purely showing the vehicle was not attended to. The former owners identity including address and contact info was left in the car for me to find which has since been destroyed. Overall, the experience was altered due to a minor detail that required me to have an awkward conversation with the sales rep resulting in zero resolution, and spend $60 extra to take the car somewhere to be cleaned. I suggest that next time the green sales rep takes the "I am a cool car sales guy, I do well here" persona down a few notches and learns its ok to not know the answer to something instead of coming up with an excuse.