|Address:||926 Inspiration Dr, Wilmington, NC 28405, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–6PM|
This was so very disappointing.I drove from an hour away to look at Rolex watches of which going to purchase! Not a light decision I must say. After waiting at the counter for over an hour looking ....NOT one "Ill be with you in one moment "or "can I get someone to help you!" I guess I was judged by the book. I almost laid 1 down cash to see it that got some attention! Its really sad that a company that I thought was so tasteful could represent themselves in such a tasteless disappointing manner! If you have to? drive farther, do yourself a favor and skip this place! Its like waiting in line to meet your favorite rock star. Only to be spit on as he leaves the concert hall! I was so looking forward to my first Rolex I have been saving up for! Disappointing to say the least!
Terrible experience just now! Wife went into store to purchase a necklace, I told her to buy whatever you want honey, they wouldnt wait on her. She asked to see a necklace and the clerk said she diidnt have a key. She was dressed beach casual, jeans, baseball cap but wearing her chanel watch. They apparently dont know you should never judge a book by its cover. The manager or owner finally came over and asked if she had been helped and my wife told her no. The manager asked that same clerk to borrow her key to show her a necklace and she just handed it her. She had lied to my wife! For this reason we will not buy a single piece of jewelry from this store, ever.
I dropped off a necklace with a medal as it needed a jump ring. I was told that the medal had to be built up for jump ring as it was thinning. I went to pick up a day after the said pick up date (I never received a phone call). Necklace wasnt ready. It was still back with repairs. I had to wait a bit. They must have thrown on the ring at that point. It looks as thin as it was when I dropped it off, yet I was charged as though it was built up. All the while my clerk was talking to another clerk about his wild $2000 trip to NYC. The other clerk was complaining about her headache and how she didnt want to be there. My advice, go to Kingoffs!
The manager saw us waiting for help and sent Cindy over to serve us. We were interested in Pandora charms. I asked to see some of them and Cindy handed me a pamphlet and said pick one out and shell see if she has it. I asked to see some of the cases and she said there are too many and again stated to look at the booklet. The Reeds store in the mall asks to tell them about the person you are buying the charms for. They are engaging and helpful. Cindy at Mayfaire was useless, inattentive and certainly NOT helpful.
The Reeds Jewelers store in Mayfaire is always a great experience every time I go there. The staff is wonderful and they are always great help when it comes to finding the right piece of jewelry for me or as a gift to someone else. There is also a very nice gentleman in there that helps me every time and his name is Bryan. He is so kind and generous and I really appreciate everything he does for me when I am there. Overall an awesome store that has over exceeded my needs and expectations.
I spend a lot more time than 10 minutes shopping there. I always deal with Melissa Beck (manager) and she is amazing. She is so friendly and very accommodating. I never feel rushed when shopping there. The other sales associates are great as well, always smiling and greeting you and their repair department is efficient and timely. I cant imagine shopping at any other jewelry store. I. Kirby
I have personally been shopping at Reeds Jewelers Mayfaire for many years. Melissa Beck is the specific person I always deal with. She is very knowledgeable and helpful whether I am purchasing something in the store or designing my own unique custom piece of Jewelry. I would highly recommend Reeds Jewelers at Mayfaire for your next Jewelry purchase.
every time I visit Reeds at Mayfaire it is a fun visit! I love the fine selection of jewelry and the staff is ALWAYS helpful and accommodating. Melissa Beck is superb! She goes above and beyond our requests even to the smallest request. Thank you Reeds at Mayfaire for your friendliness and professionalism. We plan to visit you often!
I have always gone to Reeds for all of my jewelry needs. I have always been greeted as soon as I walk in and taken care of almost immediately. The staff is always very knowledgeable and always help me find stuff within my price range. I recommend Reeds to everyone I know that it looking for high quality customer service and jewelry!
I have been into Reeds a couple of times and have had an amazing experience every time. The sales associates are always willing to help and have a positive attitude. Bailey Pasin is one specific sales associate, Ive been able to work with. She is a real pleasure and has always helped me find what I need.
The sales associates are in their own little world and dont care about quality & customer service. Sold my fiancé my ring missing a stone. The manager did take care of everything and made sure it was fixed quickly. Manager is great, ring is gorgeous, only downfall is that the associates are not the best!
Brittany M Pecoraro
I went in looking for a necklace and I have never received better customer service in a jewelry store before! The sales associate Bailey Pasin was extremely helpful, friendly, and professional. I will make sure return to Reeds at Mayfair in the future because I was so pleased with my experience there.
Reeds Jewelers in Wilmington is my Go-To jewelry store! Melissa Beck is unbeatable in customer service. She went the extra mile to help my son design a one-of-a-kind engagement ring. They drove in from Raleigh to work with her personally! Im always greeted with a smile when I arrive there.
All of my jewelry (and my husbands jewelry) is from Reeds. Its so nice to walk in and have the sales associates remember who you are. Theyve also done a fantastic job working with my husband, making him feel comfortable and recommending great pieces! Great store with a great selection.
Best Jewelry store in town. A huge selection of Jewelry and watches from Pandora, Alex and Ani, Rolex and Tag & David Yurman . Very knowledgeable employees with the best customer service you will find any where! I will continue to come back for years to come!
Picked out a beautiful ring for Christmas. They sized it and had it ready in time to have it under the tree.also took my wedding rings to be fixed, everything was promptly repaired, done when promised, and looked like new when I picked it up.
I have had an amazing experience at reeds! They are always willing to clean my jewelry and help me pick out something new. Bailey has been so helpful with picking out some new pandora charms for my bracelet and gifts. Would highly recommend.
I have had the pleasure of working with Bailey at Reeds. She has helped me pick out the perfect Alex and Ani for my collection. I will continue to go to Reeds because of the great customer service I have received!