AutoNation Honda 385

Reviews 3

JI

Jim W.

[2017 Review] DO NOT BY A USED CAR FROM THIS DEALERSHIP UNLESS YOU HAVE A MECHANIC YOU KNOW AND TRUST CHECK THE CAR OUT FIRST!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesnt catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership. [2008 Review] In Texas, I never had a problem with a Honda or Toyota Dealer. In Memphis, TN everything is "not quite right." If you made a service appointment at a dealer in Texas, they would have your paperwork ready in advance and remember whom you were and what you were coming for. At Dobbs, "So, what did you want us to do? Oh, you had an appointment? Im sorry, we cant find it." In Texas, your car was ALWAYS given back to you washed and vacuumed. At Dobbs, "Tell you what, sir. Im going to cut you a deal and get you a car wash for free." Moreover, three times now, it hasnt been done when I come to pick up the vehicle. In Texas, the quote was the price. If there was something unexpected, you got a call. At Dobbs, I found this 10% "misc. service charge" added to my bill. When I ask what it is for, I get 3-4 different responses (on the same visit). The cashier said, "Oh thats new. It is cover additional service supplies." Another agent said, "Oh that. That is a part disposal fee." When I asked, "What parts?" The response was, "Gee I dont know, let me get your service manager." His response was, "Oh that shouldnt apply to you, let me take care of that." When I ask him what it was supposed to be for he replied, "Oh, that is an OSHA compliance charge for disposing of hazardous materials. But in your case, Ill cut you a deal and take care of you." Another was heard to tell the next guy (who saw me question the charge), "It is just like those extra charges on your cell phone bill to cover taxes." What this tells me is that this is a "lets see if your looking," charge. I have not have trouble with work performed at Dobbs. I never did in Texas either. Nevertheless, Dobbs business practices make me dread going back.

AU

Audrey Harris

When I went in to look at a Honda Fit, I was expecting to be dealing with a sleazy salesman who would try and pressure me to take whatever they had available. However, Michael Scott was the exact opposite. Even though they did not have the model, transmission, or color I wanted on the lot that day he still let me test drive and bombard him with questions. I was so taken with his patience that I went ahead and ordered a car with him that day, he kept me updated throughout the 1.5 month long ordeal waiting for my purple, manual, 2015 to come in. I e-mailed and called both him and Billy Kessler incessantly to find out about my financing options and if they were going to give me a competitive interest rate. A paralegal by trade, I asked for some type of insurance in writing which they were all to happy to give. Then the big day came, Mr. Scott was unfortunately not available that day but he was kind enough to call in a favor with another salesman named Terrence to handle the pick up of the vehicle. I brought my printed out e-mails with me and as silly as it may have seemed, I had only heard horror stories. But Terrence went through all of the paperwork with me and the negotiations that I had done previously with Mr. Scott via e-mail. Coming into the situation like he did, he handled it like a champ. Terrence then proceeded to give me the tour of my new car, and show me how to use all the new gadgets (my former vehicle was a 95 Ford Ranger-you can imagine how different this car was). Billy Kessler, then went through all of the service package details with me telling me what each item was and what it covered and for how long and was also okay with being bombarded by all my questions. I found all three gentlemen to be straight shooters, which is not something typically associated with car salesmen (no offense guys). This was a shock to me considering I had never purchased a car before. All in all I would recommend the services of all these gentleman in purchasing a new vehicle, especially since they all appreciated that I had done my homework.

KI

Kia Armstrong

I will not go another day without mentioning the exceptional service I received at AutoNation Honda 385. First, I must note that I have not purchased a vehicle in a few years and anticipated the heavy sales pressure. However, I was pleasantly surprised. The sales representative was patient, kind and dedicated to offering a pleasant car buying experience. From my first online inquiry to the day I drove off the lot, I received excellent service. Alicia White contacted me within minutes of my inquiry. She was warm, friendly and efficient. She was willing to work around my hectic work schedule for test drives. She regularly communicated with me through channels that were convenient for me and my crazy lifestyle. We searched through dozens of vehicles. She was extremely patient and worked diligently with this picky customer. Having never owned a Honda, I was skeptical, but Alicia sold me on the brand. After looking at numerous vehicles for several weeks, I finally made a purchase. Alicia never once expressed any frustration, pushiness or self-interested agenda (And I know she works on commission). She worked hard to ensure that I was completely satisfied with my selection. Ed, the Sales Manager was no different. He was reasonable, honest and courteous. At the close of the sale, Alicia and Ed felt like family. The customer service I received at AutoNation Honda 385 was exceptional! This means a lot coming from me, as I am picky about the cars I drive and a stickler for good customer service. I read some of the other reviews regarding Parts and Service. I havent visited them yet, but I am hopeful that they will not disappoint. AutoNation Honda 385 has a new loyal customer!!