|Address:||109 Catoctin Cir SE, Leesburg, VA 20175, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–5PM|
I bought a brand new 2017 Jeep Grand Cherokee Laredo at this location back at the end of December and had a terrible experience with their sales team. Typical car salesmen stuff, their "closer" verbally offered me a price to see if I was willing to commit to it and then pulled the price back when it came to putting the numbers on actual paper. Fast forward about 5 months down the line, I brought my car in for its first service apt at 7500 miles for a basic tire rotation and balance. They had me drive out on a "dry engine" and my car broke down and had to be towed back to them (I only got about 10 minutes outside of the shop before the engine started smoking and I had to get towed out). After I insisted they could have done serious damage to my engine, they offered me an extended warranty to help give me peace of mind about the engine. Things then became very strange when their Service Manager, Diana Chadwick, refused to answers written questions Id posed to them via email about the warranty. She would only answer my questions over the phone and when I asked why she couldnt put them in writing, she said "that just the way we do business here" and we could get in trouble by answering your questions in writing". I then drove to the dealership to get the answers in person, where Diana was contradicted by her boss who stepped in and created a scene. She had told me I wouldnt be responsible for paying any deductibles against the warranty claims but her boss said I would have to pay the deducbtibles and he was overriding her because he didnt like my attitude towards them. I am now left to seek resolution with Chrylser / Jeep corporate. Whatever happened to customer service and doing the right thing for a customer? I never seen a shadier business practice than refusing to answer questions in writing about the warranty they were offering to "make me go away". They would only answer these questions over the phone. It was such a racket. Moral of the story: Dont even think about doing business with these people. They are lousy human beings and will literally ruin a car you bought there, make you wait weeks for answers to questions, and then make you feel like you are the person in the wrong. This is hands-down, the worst customer service and buying experience Ive ever had in my life.
Robert and Joan Boetig
Generally a very good experience. I believe the service staff are friendly, credible, and competent. Although I had left my discount coupon home, they applied a discount to my bill and accepted my discount when I returned for my car after the service was performed. The only discrepancy I would mention is that for my second consecutive visit, the amount billed had to be corrected. During my last visit, I was erroneously billed for services that were covered by my extended warranty. After todays visit I had to point our that that the 25% discount coupon had been applied to only a portion of my applicable services. I do think there is a better way to handle the payment process. I did not see my invoice until after my credit card had been run. So I paid for the first invoice and brought it back to the service department to inquire about the whether the discount had been applied correctly. The service writer immediately recognized the error and corrected it. When I returned to the payment clerk she told me she would apply a credit to the charge account. I would see credit a few days from now. I advised her that would ask the credit card company to deny payment until I actually received the credit. At that point, the payment clerk decided to cancel the erroneous charge and re-enter the correct charge on my credit card. I expect that it will work out correctly, but Ill pay attention to the account until it all settles out correctly Recommend that customer to resolve any questions before having to make the credit card payment.
I spoke to my salesman for 1.5 weeks about a "NEW" 2016 Challenger RT and advised him very early I live in Richmond VA. The salesman would send me random texts about price drops saying to check online but the price never actually dropped. Eventually I decided to drive from Richmond to checkout the "NEW" car and to my surprise it was a managers demo with 2,500 miles! When I walked around the car the R/T decals were pealing off, mud/dirt up the rear quarter panels, dirt/rocks in the trunk and floor boards, and the front end was covered in bugs. I told the salesman I was coming from Richmond so they had plenty of time to prep the car. The car was marked at $33k and they wouldnt budge on price given the cars conndition. They also tried to offer me lower than the KBB trade-in certificate supplied via their website. To top things off they let their big rig block me in while they loaded cars for 45min. As if that werent enough they tried to get me to drive over two curbs in my low clearance car so I could leave. To warn other customers this is the white 2016 Challenger R/T Classic 6 speed with vin ending in 4969. Stay away from this place!
I love these guys! Had a problem and was able to get in and get it fixed easily with no trouble. Customer service is great, super talkative and ready to help you understand cost during face-to-face conversations. Bought my car here and loved all the amenties, warranties and insentives of buying from this dealership. Only thing i have to say is sometimes during services when more is needing to be done, it can be left unsaid which leads to miscommunications. More frequent updates if more needs to be done would be lovely. Also, when needing to speak with someone over getting a part fixed and replaced i was transferred multiple times without explaination of why or who i needed to talk to. Luckily, Parts was extremely helpful and for Service, Mandy and Thomas helped me schedule appointments over the phone and through text quickly which made it easier to get in and get the help i needed! Overall very satisfied with all work done, super clean and considerate people who were willing to help and make appointments with no qualms! A must use dealership! Would highly recommend to those interested in a Jeep, Dodge, Ram, Chrysler and Viper
Walked in to see a used Charger. This is a Dodge dealership, the salesman could not explain the features of the car. Example: trying to show me that the car seat hooks behind the rear seats were the release to fold down the seats. The general manager took my truck for a test drive and was gone for at least 25 minutes. When asked, no manager could tell me where my truck was. No one could get the manager to answer the phone, apparently he didnt have it on him so no one knew where he was. Some man at the main desk thought it was funny to joke that my truck broke down and thats why he was gone so long. Another employee asked me to trust them. When my truck finally arrived, the general manager stated that he found nothing wrong but thought he heard a rattle. No excuse for being gone so long with no way to get in touch with him. I still do not know where my truck was for such a long period of time. Very unprofessional. If I could give 0 stars I would. I trade every 2 years and this is be far the worst customer service I have ever experienced. Looks like I will be driving a bit further for better Dodge Customer Service.