Category: | Electronics Store |
Address: | 1751 N Central Expy C, McKinney, TX 75070, USA |
Phone: | +1 972-542-8305 |
Site: | stores.bestbuy.com |
Rating: | 3.6 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM |
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sean scanlon
Unfortunately, after years of being a loyal Best Buy customer it is time to take my business elsewhere. About 3 weeks ago I bought an Apple Watch, Apple care, jay bird headphones, a Zag protector for the watch, and I paid for Zag installation. Well, the Zag protector is now falling off due to a bad installation. Instead of taking credit for their mistake, I have to order a replacement through Zag and pay for shipping. Or, drive 45 minutes away on the toll road to a kiosk inside of a mall for a replacement. So, because of negligence I am having to pay. Best Buy is better than this. The Geek Squad guys were nice, besides the shorter guy with the black hair who came out the back to make sure I wasnt getting it replaced. The mobile center was bad. When explaining to her that I would have to wait a week, putting my Apple Watch at risk of a scratch and pay shipping for their mistake. She condescendingly responded with "you can go to the mall in a Frisco" failing to realize that 2 hours of my day would be wasted along with about 15 dollars in gas and tolls for their mistake. Done with Best Buy for awhile, which isnt fun. Since before this time, I have had nothing but joy when dealing with them. Hell, I paid for an install that was supposed to give insurance on their mistakes. They graciously said they would install the replacement.... yah like I would take that risk again.
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Joseph Bass
I purchased 2 identical laptops, one was open box, and one was new. Samsung Notebook 9 Pro. The open box was labeled Excellent-Certified. I did open in the store, and everything appeared great so I took the huge discount as a win. Once home, I realized the screen on the open box was "wobbly", the screen would move a lot when compared to that of the new identical laptop I had sitting next to it. I examined the laptop to see if there was a cause and noticed the bezel on the back of screen was coming loose. I could see specks glue, almost like someone bent it back too far or tried to open it. The hinges were nice and tight, but the screen was literally coming apart. I drove 2 hours to buy this laptop and the next morning, I was not able to go back to the original store, I instead went to a closer store. At the second store, I was called a liar and was told Best Buy would never put a laptop like that back in a box to sell. I explained this was a very small (however huge) finding and I can see how it was easily missed. The store continually refused to exchange or return until I argued for 30 minutes. I gladly paid the extra cost to exchange to a new device in an unopened package.
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appattuvilai samivilai
Worst customer service , last year I bought a sharp tv LC-60LE644u from this store , and last month I bought a BOSE speaker from Bose , I have tried to connect the Bose speaker with the sharp tv ,it was not working and I called Bose ,they tried then they said nothing wrong with the speaker ,call sharp and find out ,then I called Sharp spend another hour ,finally they said the optimal cable slot is not working in that particular sharp LC-60LE644U model . I got two years protection plan from Best Buy ,then I called Best Buy ,explained them all the stories . They said they cannot do anything except sent the tv for repair and its going to take 20 working days , I said my kids want to watch the tv ,I need the tv , they said they are going to make repair schedule , then transferred me to the repair department, Again repair department. They said there will be charge for the repairs , then I have to argue with them for the 2 years protection plan , finally after three brief hold they agreed to do the repair schedule . I am on the phone with the brief hold.............. First and worst experience with Best Buy 2 year protection plan .and the worst customer service .
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Jordan Black
Long story short on my scenario, I was in a tough spot with a product I had just recently purchased, and I returned to the store multiple times - NOT BY THEIR DOING - but because I am a very thorough, specific customer who will not quit. I wanted to exhaust every other option before even considering calling Samsungs (name drop) abhorrent customer service and manufacturing center - which I have definitely wrestled with in the past. EVERY time I came in, and spoke to what seemed like the entire store, everyone was eager to assist, full of suggestions, and recognized my face right on sight (which is easy to do with how long I solicited their help). The scenario ended up being out of our hands and I will inevitably have to speak to the dreaded Samsung, but I sincerely appreciate the assistance of Kathryn, Vincent, the girl who was assisting with Mobile as well at the time (sorry), Amy with the Hurst location, and Taylor with Samsung. They all mourned the issue as much as I did and I will certainly appreciate their assistance.
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A Private User
Sent computer in for repairs, 3 weeks out of warranty. While they had in shop for repairs they damaged the LCD Screen and then decided to charge me for that while they had it. I declined the offer of repair and asked to have it ship back. The supervisor told me that the damage was done in the course of assessing repair and that was a risk I took sending it in. Dont think Ill be taking anything back in for repair since I was able to use the computer for 2 weeks in the condition it was in with no damage to screen, I was able to transport it to Best Buy in a computer bag with no damage to screen and then leave it with them and lo and behold, its going to cost me an extra $800 because they damaged it. You think they would have competent shipping or competent individuals working in their service department that knew how to work on the computers. Guess not!
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Diamond Curette
The service there is TERRIBLE!! If I could give them no stars I would. We order appliances for our entire home, and the manager, Mark, tried to over charge us on the warranties and put in the wrong address. Luckily I caught these problems before we left. When the day came for them to deliver everything no one showed up. I called the store and spoke with Jackie the appliances department, and was absolutely no help, but very rude! She told me "when you have a question about your appliances then call back and maybe I can help you." Me inquiring about the status of my appliances was a question that fit into that category. Eventually someone told me that if it wasnt delivered on the scheduled day no one would contact, and my appointment would be rescheduled on a day and time that works best for them. Crazy! Dont buy here!!
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Anna Garcia
So my son left his laptop case by mistake at the store and decides to stop by to pick it up. Well, the sad thing is we love this store and most sale associates are really helpful and kind but this one particular woman who told my son who inquiry about the case that if it was up to her she would throw it in the trash can. What kind of answer is that? I hope that the store manager gets a hold of her and explains how important is to treat their customers with professionalism and etiquette. There is no reason nor room to be rude to customers. This is a very shameful experience for my son. Regardless of store policy, whether they keep for 48 hours or not, she shouldnt be talking to my son like that.