|Address:||8000 Leavitt Rd, Amherst, OH 44001, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 11AM–5PM|
WARNING: This stealership steals back your incentives and says its required for the low interest rate. My story: Well I purchase Fiesta with a tag on the mirror that said 13k after rebates. The car msrp at 18k. So naturally, Im thinking cool, 5k or so, off.. My wife and I bought the car, by trading in our Explorer, and putting 2k down cash. 2 weeks later I finally get around to reading the contract. Here, the purchase on the contract read 18k less downpayment and trade. I asked my wife what the tag hanging from the mirror said and we agreed, 13k. I called the stealership back and inquired anout this delema, and the finance manager tells me, that the 3% interest rate was bought down because Ford Credit keeps the incentives. I call Ford Credit, and they tell that what ever interest rate being the lowest offered, is infact, what Im entitled too, and it has nothing to do with keeping the incentives. She continued to say, that the stealership kept the incentives, because they just deal with the loans. Now who is lying? Well turns out, it was Auto Nation.. After speaking with an attorney, I was advised to speak with the GM, and advise him, that I have a fraud complaint, and if not remedied, it will be delt with in court. They back pedaled a day or two, before asking me what I wanted to do. I said, I want to return the car, I want my trade back, and my 2k. Welp, thats what happened almost 3 weeks into the purchase. Took the Fiesta back, they had to get my trade from Columbus, and they gave me my money back. That was in 2013.. I reviewed a purchase contract on my 2010 F150, I bought from their sister store, in Westlake, and they too, pulled that same very thing. I complained to the sales manager, and with it being 3 years to late, I had to eat it. Truck is parked in the garage today, with 8k on the o.d. It turned out to be a turd, with a bad fuel sending unit, that gave me inconsistant fuel readings and left me stranded on the highway 3 different times, out of gas, even though the gauge said 1/2 tank. Dearborn said I needed to completely fill it with gas to the top, to recalibrate the sender. Everyone remembers how much a gallon was back then. 5-6 a gallon. NOPE! When I had issues with that, I bought a 13 Chevy Spark for the 40 miles to the gallon fuel economy, and thats when the wife wanted a new car too, her explorer was 17mpg, and was costing a fortune, and thats when we went to Amherst Auto Nation and bought the Fiesta. After returning the Fiesta, we went back to Chevy and bought a 13 Sonic..
A Private User
I purchased a Ford Escape from CHRISTINE ADKINS at Mullinax Ford at the Amherst,Ohio location. All I can say is WOW. It has been nothing but a great experience to purchase from her. I started out looking online one evening while watching TV. Then when I found something I liked I emailed Mullinax. The next morning I received an Email from Christine and then later on that day a follow up phone call. I had told her I would like to check out the vehicle that evening and gave her a time. I arrived at Mullinax in the evening and it was raining outside, cold and dark. When I arrived at Mullinax I was greeted within minutes of my arrival time. I thought I would have to look at the vehicle out in the elements but,It did not matter though because they had pulled the vehicle indoors for me into their huge warehouse viewing area. I was immediately impressed by the fact that the vehicle was indoors and in a nice warm enviornment for me to look it over. Not only was it indoors but it was cleaned and detailed too! Nice Touch! I immediately loved the vehicle and decided to purchase it. I then negotiated with Christine on price. I never felt pressured and I also felt very good about the pricing while figuring out the contract. I liked the price quote I was given and then decided to finance through Mullinax. They were very helpful and had many finance options for my needs. I got a great interest rate too. So, then I decided to get the extended warranty because this is important to me as it helps to defer the cost of some of the larger more costly repairs. I had them wrap that up into my loan as well.I would also like to thank NATE the sales manager and his staff, and the finance team for their great sense of humor and the fun atmosphere there. I am very very satisfied with my salemen CHRISTINE ADKINS and would like to recommend her to all of those buyers out there who like to work with someone pleasant, she is the best. Thats all I can say! My recommendation to you, if you are in the market for a car call her up! Thanks Again and great Job. Mike L.- Cleveland,OH
There were no high pressure sales from Jeff Wells (at least I can say that was a great point of my experience) when I took the blazer for test drive I could hear a rubbing squeaking noise from under the hood. I pulled over and found the fan extremely loose. I knew it was a water pump issue I took the truck right back and pointed it out to Jeff; he said they would fix it. They did fix it and I took it out for another test drive. Found that the washer pump for front was not working he said it would be on me to fix. Ok I understand that the truck has high mileage for the year it was and there would be some issues. but I thought that they fixed the water pump issue I could replace the pump myself, And asked if maybe he could knock a few hundred off the price for the pump Issue, That did not happen, what a night mare it was to replace the pump not to mention how costly it was. I also found out the hard way that there was no spare tire with the veichale when I got a flat of course that was an expense I was not counting on had to buy a rim and tire. Also when I tried the radio 4 days after I bought the truck (I really don’t listen to the radio all that much) only one speaker works and I am still trying to find out the problem with the door locks not unlocking when put in park. Which I was told was an option which it is slandered. I guess I was impressed that they took care of the pump and was not checking for the obvious things. Like I said the truck had high mileage on it so I wasn’t looking for a brand new veichale just something safe and able to get me thru a few years till I was able to get myself stable enough financially to buy new. The only reason I went in to details and wrote a review was because I kept getting E-mails asking me to review. Well You Asked So I Wrote.
This dealership has been the best staff in the car businesses that I have ever dealt with. Ill start with Jim Lee, the best car salesman anybody could ever run into. Ive dealt with some shadey characters in the car buying industry so when a good apple on the tree falls into your basket you go back for more of the same because you know what youre getting. Thats why I got my last 4 cars from Jim Lee. Unfortunately my most recent purchase had a few issues. These issues are obviously at fault of the production of the car itself. The issues were very minor and Jim still went the extra mile to make sure he kept a happy customer. He couldve easily blew it off with the typical attitude of "not my fault, I didnt make the car, already got your money, I dont care, goodbye! Plenty more customers out there" but no! Instead he treated me as if I was the last customer on earth by expediting me through the service department and making sure I was taken care of accordingly and efficiently. The great customer service didnt stop at Jim though. Paul Gardinier who is the assistant service manager took the time to make sure I got the product and service I want and expected. I had to wait for parts to come in and after a few days he took the time to call me and let me know they still didnt come in but was hoping they would be here the following week. I respect this type of customer service and communication. Its so easy to pick up the phone and keep customers in the loop. Most places leave you in the dark and wait for you to call and pester them. I appreciated that simple little phone call. Even though Paul is a Steelers fan, somehow hes alright! Thanks Ford, for hiring the best!